Have worked in the hospitality industry for over 20 years. Before becoming a military spouse, I managed Sales and Marketing for the Holiday Inn and Ramada Inn. Not only did I manage contracts, employees, special events on the property, I was a member of the Chamber of Commerce Diplomat program to bring in business to our hotels and also help our partners send business to their business. One of my jobs was to inspect our properties to make sure they were to Corporation Standard. My degrees may highlight my Criminal Justice background but most of my years in service have been serving clients and colleagues in Sales, management and case work.
Overview
22
22
years of professional experience
Work History
Senior Military Spouse
3ID Divarty Brigade
06.2023 - 08.2024
Volunteer & Provide Guidance as the Senior Spouse to the brigade Soldier & Family Readiness Group.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Skilled at working independently and collaboratively in a team environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Strengthened communication skills through regular interactions with others.
Resolved problems, improved operations and provided exceptional service.
Demonstrated strong organizational and time management skills while managing multiple projects.
DODEA School Board Member
Fort Stewart Schools
08.2023 - 06.2024
Served on the Fort Stewart School Board for the 2023-2024 school year.
Enhanced the overall reputation of the district by showcasing outstanding student achievements, innovative programs, and dedicated staff members at public events or in local media outlets.
Encouraged professional development among staff members by approving funding allocations toward ongoing training opportunities or conferences.
Improved student engagement by incorporating relevant real-life examples and hands-on activities in the curriculum.
Addressed concerns of the community by actively participating in public meetings and listening to feedback from stakeholders regarding educational policies and practices.
Strengthened relationships between schools and local businesses through partnerships that provided financial support or resources for educational initiatives.
Fostered a culture of collaboration among school board members, administrators, faculty, staff, and community members by emphasizing open communication and shared decision making.
Monitored student progress and implemented intervention strategies to support student success.
Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance.
Kept school in full compliance with established policies, legal requirements and student safety standards.
Managed crisis situations effectively by collaborating with district staff on proper response procedures during emergencies or natural disasters.
Case Manager
Fairfax County Public Schools/ West Potomac High School
10.2021 - 06.2023
Public School Health & Covid Case Manager
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
Streamlined case documentation procedures, reducing processing time and increasing efficiency.
Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
Trained new case managers, raising team's overall competency and service delivery standards.
Provided leadership, guidance and support to staff members.
Partnered with local organizations to expand access to social and community services.
Volunteer Position as President of Spouses/President of Santa's Castle
Fort Moore, GA
06.2017 - 06.2019
Was responsible for running the Spouses Club and The Santa's Castle on Fort Moore, GA.
Reduced operational costs through strategic cost management initiatives.
Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
Cultivated strong relationships with external partners to foster collaboration and maximize resources.
Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
Improved educational outcomes by increasing funding for schools and teacher training programs.
Reduced poverty and inequality by implementing effective social welfare programs.
Managed financial, operational and human resources to optimize business performance.
Established and maintained strong relationships with customers, vendors and strategic partners.
Spouse's Club President
Volunteer Work
08.2010 - 08.2011
Formulated and enforced club rules, regulations and policies.
Monitored club activities and identified areas for improvement.
Fostered teamwork within executive board which lead to better coordination during event planning.
Mentored future leaders within the organization, providing support, guidance, and opportunities for growth.
Improved financial stability with effective budget management and fundraising activities.
Established clear communication channels between members, executive board, and stakeholders to ensure transparency and accountability.
Established relationships with club members and maintained positive club standing with trustworthy actions and professionalism.
Oversaw development of strategic plan, setting clear goals and objectives for club's future.
Managed team of volunteers for various club initiatives, optimizing resource allocation.
Spouse's Club President
Volunteer Work
05.2008 - 05.2010
Formulated and enforced club rules, regulations and policies.
Monitored club activities and identified areas for improvement.
Fostered teamwork within executive board which lead to better coordination during event planning.
Mentored future leaders within the organization, providing support, guidance, and opportunities for growth.
Developed strategic plans with measurable objectives that aligned with the club''s mission and vision.
Spearheaded launch of club newsletter, keeping members informed and engaged.
Established clear communication channels between members, executive board, and stakeholders to ensure transparency and accountability.
Established relationships with club members and maintained positive club standing with trustworthy actions and professionalism.
Sales/Marketing Manager
Holiday Inn Shreveport/Ramada Bossier City (Sister Properties)
01.2003 - 10.2006
My job was Sales and Marketing Manager of the properties and to entertain the Corporate Contracts.
Developed new business partnerships for enhanced market reach and revenue generation.
Optimized sales processes with streamlined customer relationship management strategies.
Spearheaded trade show participation, increasing brand exposure and generating valuable leads for the sales team.
Negotiated contracts with vendors to secure optimal pricing for marketing materials and services.
Revamped social media strategy with engaging content that led to an increase in followership and overall brand awareness.
Improved customer retention rates, fostering strong relationships through personalized interactions.
Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
Built relationships with customers and community to establish long-term business growth.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Managed accounts to retain existing relationships and grow share of business.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Implemented data-driven decision-making processes, analyzing metrics to refine marketing efforts and drive results.
Education
Associates Degree - Criminal Justice
Louisiana State University/Bossier Parish Community College
Bossier City, LA
06.1996
Associates Degree - Corrections
Louisiana State University/Bossier Parish Community College
Bossier City, LA
06.1996
Skills
Case Management
Liaison to Military Spouses (10 years)
Event Planning
Fundraising
Events management
Project management
Facilities management
Adaptive Learning
Educational leadership
Community Engagement
Student Advocacy
Organizational Development
Timeline
DODEA School Board Member
Fort Stewart Schools
08.2023 - 06.2024
Senior Military Spouse
3ID Divarty Brigade
06.2023 - 08.2024
Case Manager
Fairfax County Public Schools/ West Potomac High School
10.2021 - 06.2023
Volunteer Position as President of Spouses/President of Santa's Castle
Fort Moore, GA
06.2017 - 06.2019
Spouse's Club President
Volunteer Work
08.2010 - 08.2011
Spouse's Club President
Volunteer Work
05.2008 - 05.2010
Sales/Marketing Manager
Holiday Inn Shreveport/Ramada Bossier City (Sister Properties)
01.2003 - 10.2006
Associates Degree - Criminal Justice
Louisiana State University/Bossier Parish Community College
Associates Degree - Corrections
Louisiana State University/Bossier Parish Community College
Director of Recruiting Operations, Project Management, and Training at U.S. Army 5th Recruiting Brigade HeadquartersDirector of Recruiting Operations, Project Management, and Training at U.S. Army 5th Recruiting Brigade Headquarters