Belinda Boutin
McDonough,GA
Summary
I have worked steadily throughout my years; gaining valuable experiences and abilities to work independently or as part of a team. I have ability to supervise any number of people or projects. Detail-oriented Patient Service Representative with outstanding knowledge. Successful at coordinating between patients and professionals and comprehensive patient education. Motivated to support patient medical needs. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Eager to learn new things. Profound ability to work with a wide diversity of people and can speak fluent creole.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Check-in Agent
Royal Caribbean group
05.2021 - 01.2023
- Providing satisfactory customer service for all guest.
- Meet and greet arriving and departing cruise line guests.
- Direct and assist cruise guests to their mode of transportation upon arrival and departure of cruise terminal.
- Provided effective information to all guest inquires.
- Review guest travel documents to meet government travel requirements and input the information accurately into computer systems.
Front Desk Agent
Holiday Inn Express and Suites
01.2021 - 02.2022
- Welcome guests upon their arrival and assign rooms.
- Register guests collecting necessary information (like contact details and exact dates of their stay).
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data.
- Maintain detailed notes and updates in internal systems.
- Perform all check-in and check-out tasks.
Phlebotomist/Lab Assistant
OneStaff Medical
01.2013 - 10.2017
- Verifies patient identification and explains sampling procedures to patients.
- Obtains blood specimens by performing venipunctures and finger sticks.
- Maintains specimen integrity by using aseptic technique, following department procedures, and observing isolation procedures.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Logged samples correctly into computerized tracking system.
CSR - Customer Service Representative
UPS
03.2015 - 08.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Certified Home Health Aide
COLER MEMORIAL HOSPITAL
03.2012 - 11.2016
- Catheter care
- Hair dressing and nail color
- Bathing, putting on a costume and providing of residents
- Capable of managing bowel and kidney and recording results
- Understanding about physiological issues, including common disorders and workings of body systems
- Ability to observe Privacy/HIPAA regulations along with direct patient care functions
- Ability to ensure patient safety and personal hygiene at all times
- Wheel chair transfer
- Feeding resident
- Bed care
- Infection control
- Accu-check
- Able to work with any kinds of patient disorders
- Speak bilingual (English, French, and creole)
- Accomplishments
- I have been working at my last job for 4 years
- I have received 3 year award
- Skills Used
- Catheter care
- Taking vital signs
- Hair dressing and nail color
- Bathing, putting on a costume and providing of residents
- Capable of managing bowel and kidney and recording results
- Understanding about physiological issues, including common disorders and workings of body systems
- Ability to observe Privacy/HIPAA regulations along with direct patient care functions
- Ability to ensure patient safety and personal hygiene at all times
- Wheel chair transfer
- Feeding resident
- Bed care
- Infection control
- Accu-check
- Able to work with any kinds of patient disorders
Server/Hostess
Ruth's Chris Steak House
02.2010 - 09.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Certificate - Phlebotomy
ABC Training Center
02.2013
High School Diploma -
Canrasie High School
Brooklyn, NY06.2012
HHA -
ABC Training Center Inc
The Bronx, NY01.2012
Skills
- Speak fluent English and Creole
- Excellent verbal, interpersonal, typing skills
- Filing and records maintenance
- Computer Proficiency in Microsoft word, Excel and Power Point
- Ability to maintain flexibility in a variety of challenging environments
- Ability to work well with others and independently
- Experience in customer Services , sales
- Ability to observe Privacy/HIPPA
Certification
Verbal Communication (3 years)
Multi-tasking (3 years)
Promoting Process Improvement (3 years)
CSR
Call Center
Customer Service
Bilingual
Certified Fork Lift (6 years)
Phlebotomy (9 years)
Certifications and Licenses
HHA Certification
September 2012 to March 2020
State: Yonkers , Ny
Certified Phlebotomy Technician
Present
Timeline
Check-in Agent
Royal Caribbean group
05.2021 - 01.2023
Front Desk Agent
Holiday Inn Express and Suites
01.2021 - 02.2022
CSR - Customer Service Representative
UPS
03.2015 - 08.2017
Phlebotomist/Lab Assistant
OneStaff Medical
01.2013 - 10.2017
Certified Home Health Aide
COLER MEMORIAL HOSPITAL
03.2012 - 11.2016
Server/Hostess
Ruth's Chris Steak House
02.2010 - 09.2014
Certificate - Phlebotomy
ABC Training Center
High School Diploma -
Canrasie High School
HHA -
ABC Training Center Inc
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