BELINDA BURDIS
BONITASPRINGS,FL
Summary
Experienced Retail Manager with over 5 years in enhancing customer satisfaction and driving sales growth. Proven ability to build positive team environments and deliver high visual merchandising standards. Ready to leverage leadership skills and commitment to exceptional service in a new retail opportunity.
Overview
12
12
years of professional experience
Work History
STORE SUPERVISOR
BATH AND BODY WORKS
Estero, Florida
03.2026 - Current
- Supervised store associates in daily Bath and Body Works salesfloor operations, ensuring optimal customer engagement and service.
- Maintained strong sales focus during sales management hours, contributing to overall store performance and success.
- Coached team members on customer service and brand selling standards.
- Trained and coached high-performing team members, fostering a culture of peer-to-peer learning and development.
- Led interviewing and hiring process of top sales driven team for high volume store location.
- Managed and ensured all loss prevention policies to ensure low shrink results within the store.
- Planned, and executed floorsets and frequent promo changes with team, efficiently and accurately.
- Directed merchandise replenishment and visual presentation throughout sales areas.
BAR MANAGER
TACOS AND TEQUILA
03.2024 - Current
- Oversee daily operations and management of a fast-paced bar to ensure excellence in service and customer satisfaction.
- Managed and trained a team of bartenders and support staff, fostering positive, clean, and efficient work environment.
- Develop and maintain drink menus including signature cocktails, monthly specials, and enhancing customer experience.
- Monitored inventory levels, ordered liquor, beer, and wine based on weekly sales while managing vendor relationships to optimize costs.
- Implemented health and safety compliance regulations, ensuring compliance with local laws and policies.
- Built a regular business for day and night shifts, ensuring restaurant profit and exceptional guest experience.
BARTENDER
LANDSOWNE STREET
04.2022 - 10.2024
- Served a high volume of customers efficiently in a busy sports bar/restaurant, preparing and serving beverages and maintaining a large section of guests for an overall great dinner service and late night environment.
- Managed multiple drink orders simultaneously, ensuring timely and quality service to enhance customer satisfaction.
- Provided exceptional customer service engaging with patrons to create a welcoming atmosphere and promote repeat business.
- Collaborated with kitchen and support staff and fellow bartenders to streamline service processes and achieve high customer satisfaction.
- Handled cash for opening and closing the restaurant and operated the POS system, processing transaction quickly and accurately.
MERCHANDISING MANAGER
AMERICAN EAGLE OUTFITTERS
02.2021 - 02.2022
- Assisted in store management at a fast-paced, high-volume men's and women's clothing store.
- Lead a merchandising team to maintain store standards and complete all freight received in 24 to floor standard and placing new merchandise on the sales floor in a timely manner. .
- Hired and trained team of top talent through all aspects of the Team including the merchandising team that I worked closely with.
- Lead a merchandising team to maintain store standards and complete all freight received in 24 to floor standard and placing new merchandise on the sales floor in a timely manner. .
- Hired and trained team of top talent through all aspects of the Team including the merchandising team that I worked closely with.
- Maintained an efficient inventory process to reduce shrink through effective customer service and store awareness.
MANAGER-IN-TRAINING
TRULY NOLEN
11.2019 - 12.2020
- Participated in comprehensive manager training program at a nationally recognized pest control company.
- Trained and executed all aspects of pest control, including fieldwork and managing technicians to ensure service quality.
- Completed sales route, achieving above-average sales through effective customer engagement.
- Operated sales route effectively over several months, engaging with customers to drive sales.
- Resolved customer service inquiries to ensure a positive experience. and billing issues to enhance satisfaction for both customers and the company.
STORE MANAGER
FRANCESCA'S COLLECTIONS
03.2019 - 11.2019
- Store manager of Coastland center for 4 months and promoted to Miramar outlets.
- Led coastland center location to top 10 increase over LY in company for all months while in location.
- Promoted to the training manager team for 2020.
- Utilized networking and recruiting to hire top talent for both locations, while ensuring effective succession planning for all management roles.
- Drove a high-level customer service model, with very in-touch customer interactions driven by the company’s sales goal.
- Managed payroll and made decisions to meet company expectations.
- Processed, backstocked, organized and merchandised incoming shipment with company same day initiative
- Processed, backstocked, organized and merchandized incoming shipment with company's same day initiative
- Executed store management functions, including opening and closing procedures and money management tasks.
MERCHANDISING MANAGER/STORE MANAGER
AMERICAN EAGLE
04.2018 - 03.2019
- Lead a merchandising team to maintain store standards and complete all freight received to floor standard.
- Drove business for all assigned hours in a Top 10 volume store ensuring the focus meets all company focus.
- Managed store operations, including hiring, networking, payroll, scheduling, coaching, and training team members.
- Implemented and organized merchandise displays to enhance product visibility., money management, freight management, inventory and even processing.
- Promoted to interim store manager in a problem store that lost the management team.
DISTRICT TRAINING MANAGER
UNDER ARMOUR
03.2015 - 02.2018
- Trained new store managers for the district and coached new leaders throughout the district.
- Trained and developed 6 leaders who received promotions and transfers throughout the company from Florida to Texas.
- Documented professional milestones and recognitions. – 5 promotions within 2 years - starting as ASM in low volume store, 4 'take your best shot' visual floor set awards – fleet wide recognition from Asset protection regional director, head of stores and visual merchandising, 9% increase and commendable review January 2017. Promoted in newly opened store in Tampa, FL including relocation. Within 2017 – the store was able to come in positive to plan and comp from LY and achieve 4/4 sales plan goals for the year. We continued to build on our successes as a team and built a great team within the management team. We also have seen a 1% decrease in shrink from previous year. Although my greatest personal accolade for 2017 was as I facilitated my district's summit – I received Store Manager of the year.
- Documented professional milestones and recognitions. – 5 promotions within 2 years -starting as ASM in low volume store, 4 'take your best shot' visual floor set awards – fleet wide recognition from Asset protection regional director, head of stores and visual merchandising, 9% increase and commendable review January 2017. Promoted in newly opened store in Tampa, FL including relocation. Within 2017 – the store was able to come in positive to plan and comp from LY and achieve 4/4 sales plan goals for the year. We continued to build on our successes as a team and built a great team within the management team. We also have seen a 1% decrease in shrink from previous year. Although my greatest personal accolade for 2017 was as I facilitated my districts summit – I received Store Manager of the year.
Education
HIGH SCHOOL DIPLOMA -
PALMETTO RIDGE HIGH SCHOOL
NAPLES, FLSkills
- Inventory control
- Cash management
- Retail operations
- Team leadership
- Staff scheduling
- Training and mentoring
- Team building
- Customer service
- Clear communication
- Problem solving
- Conflict resolution
- Relationship building
- Visual merchandising
Timeline
STORE SUPERVISOR
BATH AND BODY WORKS
03.2026 - Current
BAR MANAGER
TACOS AND TEQUILA
03.2024 - Current
BARTENDER
LANDSOWNE STREET
04.2022 - 10.2024
MERCHANDISING MANAGER
AMERICAN EAGLE OUTFITTERS
02.2021 - 02.2022
MANAGER-IN-TRAINING
TRULY NOLEN
11.2019 - 12.2020
STORE MANAGER
FRANCESCA'S COLLECTIONS
03.2019 - 11.2019
MERCHANDISING MANAGER/STORE MANAGER
AMERICAN EAGLE
04.2018 - 03.2019
DISTRICT TRAINING MANAGER
UNDER ARMOUR
03.2015 - 02.2018
HIGH SCHOOL DIPLOMA -
PALMETTO RIDGE HIGH SCHOOL