Summary
Overview
Work History
Education
Skills
Timeline
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Belinda Burnett

23619 Jasmine Terrace Dr

Summary

Excelled in team collaboration, driving productivity, and enhancing customer satisfaction. Skilled in inventory control and conflict resolution, consistently exceeding performance targets. Passionate about fostering team growth and achieving operational excellence.

Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.

Overview

14
14
years of professional experience

Work History

Warehouse Associate

Amazon
08.2019 - 03.2021
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Operated equipment while observing standard safety procedures.
  • Helped train new employees in safe practices and warehouse procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Home Maker

Home Maker
01.2015 - 12.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently
  • Proven ability to learn quickly and adapt to new situations.

General Manager

Burger King
07.2013 - 11.2014
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Customer Service Representative

Cleveland Hopkins International Airport Cle
05.2007 - 10.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Signed people up for credit cards
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

High School Diploma -

John Marshalls High Schools
Cleveland, OH
05-1993

Skills

  • Packaging and labeling
  • Attention to detail
  • Problem-solving
  • Team collaboration
  • Labeling and boxing
  • Order picking
  • Shipping and receiving
  • Warehouse safety
  • Order picking and processing
  • Order fulfillment
  • Warehouse organization
  • Warehouse environment safety
  • Material handling
  • Inventory counting
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Goal setting
  • Task delegation
  • Documentation and reporting
  • Operations management
  • Staff development
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Workforce management
  • Performance evaluations
  • Leadership and team building
  • Efficient multi-tasker
  • Team player
  • Effective leader
  • Training and coaching
  • Data entry
  • Problem resolution
  • Customer relations
  • Call center experience
  • Microsoft Excel
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Paperwork processing

Timeline

Warehouse Associate

Amazon
08.2019 - 03.2021

Home Maker

Home Maker
01.2015 - 12.2018

General Manager

Burger King
07.2013 - 11.2014

Customer Service Representative

Cleveland Hopkins International Airport Cle
05.2007 - 10.2008

High School Diploma -

John Marshalls High Schools

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Belinda Burnett