Summary
Overview
Work History
Education
Skills
Timeline
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Belinda Callender

Charlotte,NC

Summary

Accomplished Director of Housekeeping with a proven track record at LIVunLtd, enhancing operational efficiency and elevating service standards through meticulous attention to detail and effective team leadership. Skilled in inventory management and cost reduction, achieving significant waste reduction. Demonstrates exceptional client interaction abilities, ensuring guest satisfaction and team performance excellence.

Overview

9
9
years of professional experience

Work History

Director of Housekeeping

LIVunLtd
Huntersville, NC
12.2023 - Current
  • Directed and supervised the housekeeping staff and community service workers, ensuring that all tasks were completed in a timely manner.
  • Provided support by working alongside the housekeeping staff.
  • Monitored daily performance of staff, providing feedback, coaching and guidance as needed.
  • Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
  • Assisted in the recruitment process by interviewing candidates for open positions within the department.
  • Assisted in training new employees
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Delegated work to staff, setting priorities and goals.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Collaborated with other departments to coordinate special requests from guests or groups.
  • Maintained an inventory of cleaning supplies, and equipment, ordering additional items as required.
  • Created weekly schedules for housekeeping staff members based on projected occupancy levels.
  • Practiced safe work habits and wore protective safety equipment.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Participated in strategic planning meetings with executive team members to set long-term goals for the department.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Coordinated repairs or replacements of damaged furniture or fixtures within the facility.
  • Worked with cross-functional teams to achieve goals.

Director of Housekeeping

Swimclubmanagement
Huntersville, NC
07.2017 - 12.2023

Director of Housekeeping

Health & Sport Works
Huntersville, NC
03.2016 - 07.2017

Education

ServSafe Food Handler

National Restaurant Association
Chicago, IL
06-2024

Assistant Boxing Coach

Rocksteady Boxing, Inc.
Indianapolis, IN
04-2024

Cosmetology

Nayelli"s School of Cosmetology
Georgetown Guyana
08-2004

Information Technology

Global Technology
Georgetown Guyana
05-2003

High School Diploma -

Mahaicony Secondary School
Georgetown Guyana
07-2000

Skills

  • Effective Team and Solo Contributions
  • Operational Management
  • Purchasing policies
  • Appointment Coordination
  • Inventory Management
  • Waste Reduction Strategies
  • Client Interaction Skills
  • Meticulous Attention to Detail
  • Facility Maintenance Standards
  • Cost Management Expertise

Timeline

Director of Housekeeping

LIVunLtd
12.2023 - Current

Director of Housekeeping

Swimclubmanagement
07.2017 - 12.2023

Director of Housekeeping

Health & Sport Works
03.2016 - 07.2017

ServSafe Food Handler

National Restaurant Association

Assistant Boxing Coach

Rocksteady Boxing, Inc.

Cosmetology

Nayelli"s School of Cosmetology

Information Technology

Global Technology

High School Diploma -

Mahaicony Secondary School

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Belinda Callender