Summary
Overview
Work History
Skills
Timeline
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Belinda Castaneda

Las Vegas,NV

Summary

Highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client and company. Collaborates effectively to get things done, building and nurturing strong relationships. Displays passion, commitment and drive to deliver an experience that improves clients' financial lives. Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed. Communicates effectively and confidently, and is comfortable engaging all clients.

Overview

7
7
years of professional experience

Work History

Guest Experience Specialist

Sonic Automotive
01.2023 - Current
  • Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
  • Contributed towards achieving monthly revenue targets through upselling initiatives and diligent followups.
  • Streamlined communication between departments to improve coordination efforts in delivering seamless guest experiences.
  • Ensured adherence to brand standards throughout all aspects of day-to-day operations.
  • Collaborated with sales team to drive bookings, enhancing overall revenue growth for the property.
  • Managed reservation system efficiently, effectively handling booking modifications or cancellations as needed.
  • Conducted thorough research on each prospect prior to initiating contact in order to deliver tailored pitches that resonated with their unique needs and pain points.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
  • Monitored and optimized inventory, and reordered materials as required.
  • Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
  • Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Senior Regional Manager

Point Pickup Technologies
06.2020 - 01.2023
  • Ensured data entered was accurate and consistent.
  • Kept inventory balances accurate and reconcile any discrepancies in inventory at warehouse locations.
  • Oversaw selection, procurement and allocation of building materials and equipment.
  • Determine extent and service quality levels by inspecting facilities
  • Secure long term client relationships by maintaining effective client relations
  • Ensure completion of paperwork from each region and audit controls on time
  • Monitor contract services budget and financial performance management
  • Control effective labor and comply with labor management tools, systems, policies and procedures
  • Ensure mapping of site resources and activities and manage as per timelines and budget constraints
  • Streamlined operations for increased efficiency by analyzing performance data and identifying areas for improvement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Conducted regular market research to identify trends and opportunities, devising strategies to capitalize on them effectively.
  • Improved product offerings by gathering feedback from clients and working closely with product development teams to address identified gaps or enhancements opportunities.
  • Defined clear targets and objectives and communicated to other team members.
  • Led regional expansion efforts by researching potential markets, establishing strategic partnerships, and overseeing branch openings.

Hospitality Manager

Cafe Zupas
12.2016 - 06.2020
  • Reduced costs through effective budget management while maintaining exceptional service levels.
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Implemented successful upselling initiatives that contributed increases in average spend per customer visit.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Ensured compliance with industry standards and regulations through regular audits and inspections.
  • Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
  • Leveraged data analytics to forecast inventory needs more accurately, reducing instances of stockouts and overstock.
  • Performed data entry and completed proper paperwork.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed daily operations for smooth functioning of establishment, ensuring high-quality service delivery.
  • Developed loyal customer base by consistently exceeding expectations with personalized attention and care.
  • Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.

Shift Supervisor

Cafe Zupas
10.2016 - 12.2016
  • Utilized security, safety and loss prevention strategies during shifts
  • Supervised successful team of 20+ team members by conveying project information consistently, quickly resolving issues and delivering constructive feedback
  • Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials
  • Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and materials
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins
  • Reduced employee turnover rate by fostering positive work environment and addressing staff concerns promptly
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages

Skills

  • Strong verbal and written communication skills
  • Data Entry
  • Calendar and Scheduling Software
  • Microsoft Outlook, Word, Excel
  • Adaptability and Flexibility
  • Ability to handle multiple responsibilities
  • Organizational Skills & Task Prioritization
  • Detail Oriented
  • Quality Control
  • Cost Analysis
  • Strong aptitude for organizing, analyzing, and solving problems
  • Ability and experience working independently day to day
  • Capacity to adapt to changing environments and, when required, recognize urgency
  • Ability to meet scheduled timelines

Timeline

Guest Experience Specialist

Sonic Automotive
01.2023 - Current

Senior Regional Manager

Point Pickup Technologies
06.2020 - 01.2023

Hospitality Manager

Cafe Zupas
12.2016 - 06.2020

Shift Supervisor

Cafe Zupas
10.2016 - 12.2016

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Belinda Castaneda