Belinda Corfman
Fort Worth
Summary
To seek a position with a professional organization in which to expand and increase knowledge and responsibility.
Overview
38
38
years of professional experience
Work History
Customer Service Representative
Brumley Printing
03.2023 - Current
- Manage various client print and letter-shop processes from start to finish
- Inventory and postage account balancing per project for clients
- Purchase promotional items from various inquiries when needed
- Set-up new customer accounts and manage them though the lifetime of the account
- Manage any request made by the business owners on a daily basis
Customer Service Representative – Account Manager (CDM)
(CSG) - Business Inc.
06.2016 - 07.2020
- Manage various client print and letter-shop processes from start to finish
- Inventory and postage account balancing per project for clients
- Responsible for all project billing to all clients
- Make sure that piece development is within postal rules to get maximum postal discounts
- Various reporting upon request by clients
Manager – Employee and Customer Relations
I35 Liquor Depot
05.2015 - 06.2016
- Responsible for opening and closing business
- Interview, terminate and train employees
- Enter all supplier invoices into system for corporate office
- Track inventory for reordering on a weekly basis
- Provide outstanding customer service to all customers
- Provide daily reporting via email to corporate office
- Manage reports needed as requested
Customer Service Representative and Account Manager
Corporate Business Solutions, Inc.
01.2013 - 10.2014
- Manage client work from start to finish including acquiring new business
- Worked with printers on clients behalf when applicable
- Responsible for all project billing to all clients
- Inventory management and monthly customer reporting
- Verify International postage invoices are correct per client
- CSR for VP of Sales and Marketing projects
Customer Service Representative
Business Inc.
01.2012 - 12.2012
- Managed large telecommunication print and letter-shop process from start to finish
- Inventory and postage account balancing per project for clients
- Responsible for all project billing to all clients
- Make sure that piece development is within postal rules to get maximum postal discounts
- Various reporting upon request by clients
Senior Account Executive
Javelin Direct, Inc.
01.2004 - 01.2012
- Responsible for interviewing and training new employees in the DM Production area
- Check jobs for quality assurance regarding print and data integrity
- Selected to sit on the company’s internal Business Process Council
- Manage large clients CAPS account reporting for our Business Management department
- Responsible for leading the client security training internally every 6 months
- Verify letter-shop invoicing for accuracy/discrepancies make necessary adjustments
Customer Service Representative/Office Assistant
New World Health
01.2002 - 01.2004
- Provide customer service to new, perspective and existing customers on a daily basis
- Create and maintain various reports such as profit and response, daily reporting, monthly commissions, etc
- For internal as well as external use
- Work with the post office and the print vendors when new mail pieces are to be generated (ex: CRM envelopes)
Account Executive
Rapp-Collins Worldwide
07.1997 - 01.2002
- Responsible for daily/weekly mailings for a major telecommunications company
- Interact with various client contacts on a daily basis
- Act as the liaison between the client and all internal departments
- Work closely with internal creative, production, IT and lettershop departments as well as external creative and print vendors
- Create and maintain various reports requested by the client on a weekly basis
- Prepare internal reporting for billing purposes and create lettershop schedules for mail drop purposes
- Monitor receipt of data from client on a daily basis
Billing Coordinator then promoted to Supervisor
Rapp-Collins Worldwide
01.1990 - 07.1997
- Responsible for client invoicing from creating the projects in the accounting system to mailing the invoices to the clients
- Interaction with various departments for information needed for billing purposes
- Extensive reporting and analysis of projects for internal purposes as well as client requests
- Responsibilities include interviewing, hiring, training and supervising employees
- Maintain and update accounting system as needed
- Complete billing process of client invoicing
- Tracking of active and inactive projects for specific clients
Account Receivable Billing Clerk
Rapp-Collins Worldwide
12.1987 - 01.1990
- Responsible for gathering cost and documentation by project to complete billing cycle
- Create and maintain reports including tax reports, pre-bill invoices, commission reports
- Produced postage invoices and postage checks sent to vendors and clients
- Special projects and reporting done upon request from the company controller
Receptionist
Rapp-Collins Worldwide
09.1987 - 12.1987
- Responsible for switchboard and greeting clients and vendors
- Sorted and distributed mail company wide
Education
High School -
Northeast High School
Oakland Park, Florida01.1983
Skills
- Microsoft Office Package
- 10 key by touch
- Costpoint
- SARPC
- CAView
- Elixir Suite for AFP
- Worksphere/Exchange
- PeopleSoft
- Multitasking
- Communication
- Customer service
- Task prioritization
- Time management
- Teamwork
- Quality assurance
- Coordination
Additional Studies
VOE – 2 Year Criminal Justice Class
Timeline
Customer Service Representative
Brumley Printing
03.2023 - Current
Customer Service Representative – Account Manager (CDM)
(CSG) - Business Inc.
06.2016 - 07.2020
Manager – Employee and Customer Relations
I35 Liquor Depot
05.2015 - 06.2016
Customer Service Representative and Account Manager
Corporate Business Solutions, Inc.
01.2013 - 10.2014
Customer Service Representative
Business Inc.
01.2012 - 12.2012
Senior Account Executive
Javelin Direct, Inc.
01.2004 - 01.2012
Customer Service Representative/Office Assistant
New World Health
01.2002 - 01.2004
Account Executive
Rapp-Collins Worldwide
07.1997 - 01.2002
Billing Coordinator then promoted to Supervisor
Rapp-Collins Worldwide
01.1990 - 07.1997
Account Receivable Billing Clerk
Rapp-Collins Worldwide
12.1987 - 01.1990
Receptionist
Rapp-Collins Worldwide
09.1987 - 12.1987
High School -
Northeast High School
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