Belinda Dawson
South Euclid,OH
Summary
Goal-oriented Housing and Homelessness Services Leader with extensive experience in program operations, landlord engagement, and team management. Proven success in increasing housing placements, ensuring compliance, and fostering community partnerships through strategic coordination. Highly organized and detail-oriented with strong expertise in customer service, data entry, and records management. Recognized for reliability and self-motivation, complemented by exceptional communication and interpersonal skills that enhance collaborative teamwork and promote meaningful client engagement, ultimately driving housing stability and long-term community impact.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Housing Manager
Lutheran Metropolitan Ministry
12.2020 - 01.2026
- Managed day-to-day operations of multiple housing teams in coordination with Team Leads, ensuring effective service delivery and performance accountability.
- Cultivated partnerships with local governments, non-profits, and community stakeholders, securing crucial funding and resources for housing initiatives.
- Provided training and supervision to project staff, ensuring streamlined project execution and optimal team performance.
- Contributed to the development of grant proposals and funding applications to support housing & shelter projects.
- Organized and participated in impactful community outreach events, raising awareness and garnering support for housing and shelter initiatives.
- Provided compassionate case management and support to individuals and families in need of housing solutions.
- Facilitated transitions from shelter to permanent housing by streamlining placement processes and coordinating with internal teams and external partners.
- Supported the Director to ensure compliance with contracts, funder requirements, best practices and organizational policies.
- Served as a liaison among programs, community partners, property owners and stakeholders to promote collaboration and program alignment.
- Oversaw staff responsible for landlord and property management engagement; directly cultivated relationships to secure and maintain housing units.
- Designed and implemented tenant selection plans and monitored unit occupancy to maximize utilization and program effectiveness.
- Supervised, coached and supported housing staff; led weekly team meetings and facilitated ongoing communication and professional development.
- Made programmatic housing decisions in alignment with senior leadership and agency goals.
- Represented the agency at community and stakeholder meetings and collaborative initiatives to support program development and advocacy efforts.
- Conducted and supervised data entry projects to ensure timeliness, accuracy, completeness and alignment with internal and external requirements.
- Negotiated with landlords to obtain vacant units for clients with histories of homelessness, mental illness and substance abuse, occupying over 50 properties by providing direct, hands-on support services.
- Calculated tenant rental amounts to prepare leases and contracts.
Investment and Qualified Plan Administrator
MGO, Inc.
08.2008 - 12.2020
- Fostered client relationships by delivering timely updates on portfolio performance and addressing inquiries promptly.
- Collaborated closely with the investment team to devise and implement effective investment strategies.
- Ensured seamless onboarding of new clients through meticulous documentation and account setup procedures.
- Prepared investment proposals and presentations for clients, outlining recommended investment strategies.
- Managed client documentation meticulously, maintaining accurate records and facilitating smooth operations.
- Assisted in preparing regulatory compliance reports and filings, ensuring adherence to industry regulations.
- Collaborated with the compliance department to ensure adherence to industry regulations.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Education
Associate of Arts Degree - Business Management
Cuyahoga Community College
Cleveland, OH01.2011
High School Diploma - undefined
Regina High School
South Euclid, OH06.2004
Skills
- Communication
- Organizational Skills
- Customer Service
- Property Management
- Community Outreach
- Problem Solving
- Grant Writing
- Social Networking CRM Software
- Program Development Acumen
- Leadership
- Tenant Relations
- Supervision
Accomplishments
Cuyahoga County Council Above & Beyond Service Award, multiple Certificates of Achievement for Management Training Courses and Rookie of the Year Award
Certification
- HCV Housing Quality Standards Inspector
- Handle with Care & De-escalation
- CPR Certified
Timeline
Housing Manager
Lutheran Metropolitan Ministry
12.2020 - 01.2026
Investment and Qualified Plan Administrator
MGO, Inc.
08.2008 - 12.2020
High School Diploma - undefined
Regina High School
Associate of Arts Degree - Business Management
Cuyahoga Community College