Belinda Derring
Indianapolis,IN
Summary
I am a resourceful problem solver with excellent verbal and written communication skills. Quality-oriented professional with 10+ years of experience and proven knowledge of customer communications, workflow planning, and conflict resolution. Aiming to leverage my skills to successfully fill the role at your company. I have the ability to work directly with the public as an information source to provide quality services to customers, as needed. Dedication and determination to help lead to the company's success.
Overview
10
10
years of professional experience
Work History
Receptionist
Securitas Security Services USA
Indianapolis, Indiana
10.2018 - Current
- Greeted visitors and ensured a welcoming environment at security service headquarters.
- Scheduled appointments and coordinated meetings for management and staff members.
- Assisted in training new reception staff on procedures and customer service standards.
- Implemented office supply inventory system, ensuring availability of essential materials.
- Collaborated with security teams to address visitor inquiries and ensure safety protocols.
- Organized and maintained filing systems for easy access to documents.
- Supported office clerical functions using word processing and other software, email and office machines.
Customer Service Investigation Agent
Allied Solutions
Indianapolis, Indiana
06.2016 - 07.2018
- Investigated customer complaints to ensure accurate resolution and compliance.
- Collaborated with cross-functional teams to enhance service quality and efficiency.
- Documented investigation findings in detailed reports for management review.
- Managed case files and maintained organized records for easy access and tracking.
- Developed guidelines for handling complex customer inquiries effectively and efficiently.
- Researched, evaluated, and resolved customer inquiries via phone, email, or other channels.
- Assessed incoming inquiries from customers and routed them accordingly.
Sales Associate
Macy's
Chicago, Illinois
10.2015 - 03.2016
- Assisted customers with product selection and inquiries.
- Maintained sales floor organization and product displays.
- Collaborated with team members to enhance customer service experience.
- Trained new staff on company policies and sales techniques.
- Participated in promotional events to increase store visibility and engagement.
- Helped customers find specific products, answered questions, and offered product advice.
Education
GED -
Hirsch High School
Chicago, IL09-2010
Skills
- Appointment scheduling
- Office management
- Document organization
- Customer service
- Inventory management
- Cross-functional collaboration
- Record keeping
- Staff training
- Conflict resolution
- Attention to detail
- Time management
- Customer/Client relations
- Scheduling
- Data entry
- Spreadsheet tracking
- Front desk operations
References
References available upon request.
Timeline
Receptionist
Securitas Security Services USA
10.2018 - Current
Customer Service Investigation Agent
Allied Solutions
06.2016 - 07.2018
Sales Associate
Macy's
10.2015 - 03.2016
GED -
Hirsch High School
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