Belinda Di Spirito

Directed correspondence department operations as senior lead supervisor with 11 years of medical billing experience. Oversaw resolution of escalations and account issues, ensuring efficient workflow. Led training and quality assurance initiatives for a global team of 25-45 employees. Fostered team development through constructive feedback and coaching while supporting departmental objectives.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Assisted in training initiatives for in-house representatives and 45 global representatives to improve attorney request processing through chartswap for medical record uploads. Conducted training sessions for employees via Zoom and in-house to support skill enhancement in patient account billing and medical records management while following HIPAA standards. Established communication channels with attorneys to aid in efficient case handling.

• Developed training materials for new representatives, improving onboarding efficiency and retention rates.
• Facilitated communication between departments to streamline operations and improve service delivery.
• Led team meetings to discuss performance metrics, fostering a culture of accountability and continuous improvement.
• Mentored junior representatives, offering guidance on best practices and professional development opportunities.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
• Evaluated customer feedback to identify trends and recommend actionable improvements in service protocols.

Assisted with management of 40 urgent care accounts daily. Utilized various software programs and websites to support operations. Processed patient payments and managed insurance transactions efficiently.

• Assisted in 100+ insurance verifications weekly
• Ensured patient data accuracy, increasing efficiency
• Supported billing team reducing backlog by 30%
• Resolved billing issues promptly, leading to a higher level of customer satisfaction.
• Contributed to team success by consistently achieving performance goals and adhering to established service standards within the role of Care Representative.

Successfully resolved over a hundred client claims and billing issues daily, enhancing service efficiency. Achieved resolution of numerous account discrepancies and escalated cases, improving financial accuracy. Provided clear and thorough policy explanations, elevating patient satisfaction and support. Contributed to departmental projects, driving collaborative success. Utilized expertise in various insurance plans to streamline processes. Enhanced patient communication, resulting in improved service delivery.

• Assisted customers in resolving inquiries and issues via phone, email, and chat.
• Maintained accurate records of customer interactions and transactions in CRM system.
• Conducted follow-up communications to ensure resolution satisfaction and build customer loyalty.
• Provided product knowledge and support to customers, enhancing their overall experience.