Belinda Dodd
Houston,TX
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
District Specialist
One Main Finanical
Houston, TX
07.2019 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Evaluated financial, income and credit documentation to make loan decisions.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Performed audits of operational and financial areas to check compliance.
- Collaborated with District Manager and Branch Manager to develop strategies for achieving sales and profit goals.
Store Manager
TitleMax Title Loans
Houston, TX
11.2016 - 07.2019
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
District Operations Coordinator
H&r Block
San Antonio, TX
08.2014 - 05.2016
- Developed relationships and partnerships with business leaders.
- Assessed upcoming projects to forecast projected resource requirements.
- Liaised with office managers to introduce new processes and technologies.
- Coordinated inventory, stocking and ordering.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Managed schedules of team of 62 personnel to keep office shifts properly staffed.
Education
Associate of Applied Science - Accounting
05.2007
Skills
- Idea Development and Brainstorming
- Experience in Leadership
- Team Building
- Customer Service
- Active Listening
- Organizational Skills
- Recordkeeping
- Financial Lending Industry Regulations Knowledge
- Staff Training
- Credit Card Payment Processing
- Customer Consulting
- Quality Assurance Controls
- Documentation
- Data Evaluation
- Senior Leadership Support
- Microsoft Office Suite
- High-Energy Attitude
- Data Entry
- Conflict Resolution
Timeline
District Specialist - One Main Finanical
07.2019 - Current
Store Manager - TitleMax Title Loans
11.2016 - 07.2019
District Operations Coordinator - H&r Block
08.2014 - 05.2016
Brown Mackie College - Salina - Associate of Applied Science, Accounting