Summary
Work History
Education
Skills
Timeline
Generic

Belinda Elmore

Shelby,NC

Summary

Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

Work History

Call Center and Customer Service Manager

C.A Short
Shelby, NC
08.2019 - 02.2025
  • Cultivated client partnerships by aligning services with their requirements.
  • Led a team of Client Service Representatives.
  • Directed call center team operations to align with business objectives.
  • Conducted monthly sessions with Sales Teams.
  • Handled difficult client issues with tact and professionalism.
  • Guided team members to achieve departmental goals.
  • Created in-depth reports evaluating monthly, quarterly, and annual key performance metrics.

Director of Patient Financial Services

Blue Ridge Community Health Services
Hendersonville, NC
02.2012 - 07.2019
  • Managed Patient Financial Services operations across ten facilities.
  • Directed operations of Patient Financial Services ensuring compliance with budgetary guidelines.
  • Established pre-services and upfront collections systems.
  • Analyzed and evaluated managed care provider agreements.
  • Ensured accurate insurance credentialing for 63 physicians.
  • Reviewed and configured various fee schedules to ensure they met appropriate standards.
  • Managed supervisory duties for coordinators.
  • Ensured compliance with established policies and procedures across various regulations.
  • Directed month-end close activities while completing targeted studies.
  • Engaged in professional development opportunities and sustained industry connections.
  • Organized training programs to ensure accurate CPT and ICD-10 coding by providers and staff.
  • Prepared accurate quarterly reports addressing credit balances for submission to Medicaid and Medicare.

Director of Finance

TSW Business Ventures
Atlanta, GA
09.2009 - 02.2012
  • Handled all monetary aspects of organization's activities.
  • Analyzed new vendor contracts, ensuring alignment with company strategies.
  • Implemented virtual mall project, resulting in increased revenue opportunities.
  • Oversaw functions across accounting, billing, sales, collections, and IT departments.

Director of Patient Financial Services

Atrium Health
Shelby, NC
09.1997 - 08.2009
  • Led Patient Financial Services for three facilities with 140 FTEs.
  • Ensured compliance with the annual budget during department management.
  • Implemented effective upfront collections initiative.
  • Recruited and hired staff members.
  • Collaborated with external agency to review charge master.
  • Managed contracts, credentialing, and provider enrollment processes with precision.
  • Documented, updated, and organized guidelines for operational processes.
  • Generated credit balance documents on a quarterly basis for submission to Medicaid and Medicare.
  • Led special initiatives and coordinated team building activities.
  • Maintained active memberships in relevant professional organizations.

Education

Ph.D. - Health Administration

Warren National University
Cheyenne, WY
04-2008

Master of Science - Finance

Kennedy-Western University
Cheyenne, WY
12-2004

Bachelor of Arts - Business

King's College
Charlotte, NC
08-1982

High School Diploma -

Burns High School
Lawndale, NC

Skills

  • Metric tracking
  • Complaint resolution
  • Training and mentoring
  • Staffing coordination
  • Escalation handling
  • Adherence to high customer service standards
  • Meticulous attention to detail
  • Workforce management
  • Policy enforcement
  • MS office expert
  • Feedback collection
  • Call monitoring
  • Focused on customer satisfaction
  • Talent allocation
  • Research and due diligence
  • Problem-solving
  • Skilled multi-tasker
  • Regulatory compliance
  • Personnel training and development
  • Marketing savvy
  • Staff management
  • Conflict resolution techniques
  • Account updates
  • Budgeting and finance
  • Expertise in sales
  • Report preparation
  • Quality assurance controls
  • Customer relationship management (CRM)
  • CRM software
  • Skilled trainer
  • Billing and filing
  • Account resolution
  • MS office
  • Call center management
  • Training programs
  • Quality assurance
  • New hire training
  • Exceptional telephone etiquette
  • Handling escalations
  • Work prioritization
  • Turnover minimization
  • Negotiation expert
  • Support case resolution
  • Tactful and diplomatic
  • Positive and constructive feedback
  • Management of remote employees
  • Customer focused
  • Verbal and written communication
  • Training and coaching
  • Employee scheduling
  • Deadline oriented
  • Microsoft outlook, word, and Excel
  • Issue resolution
  • Research

Timeline

Call Center and Customer Service Manager

C.A Short
08.2019 - 02.2025

Director of Patient Financial Services

Blue Ridge Community Health Services
02.2012 - 07.2019

Director of Finance

TSW Business Ventures
09.2009 - 02.2012

Director of Patient Financial Services

Atrium Health
09.1997 - 08.2009

Ph.D. - Health Administration

Warren National University

Master of Science - Finance

Kennedy-Western University

Bachelor of Arts - Business

King's College

High School Diploma -

Burns High School

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Belinda Elmore