Belinda England
Denver,CO
Summary
Dedicated professional with strong attention to detail and a commitment to high-quality service. Proven ability to address customer inquiries and resolve issues promptly, ensuring satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
DRIVER/Warehouse Worker
WAWD
Denver, Colorado
01.2018 - 01.2022
- Transported goods and materials safely while ensuring timely delivery of packages to customers.
- Conducted pre-trip inspections, reporting any issues to supervisor for prompt resolution.
- Monitored road conditions during trips to adjust routes based on weather and traffic delays.
- Addressed customer inquiries and complaints promptly to maintain high service standards.
C/S Representative
Alliance Data
Broomfield, Colorado
04.2013 - 12.2017
- Facilitated timely collection of outstanding payments across customer accounts.
- Resolved payment discrepancies through effective negotiation and client communication.
- Developed collection strategies in collaboration with team members to enhance efficiency.
- Posted received payments accurately to customer accounts to maintain accurate records.
- Established repayment schedules tailored to individual customer financial situations.
- Addressed customer inquiries regarding account discrepancies promptly and professionally.
- Collaborated with customer service teams to effectively resolve debtor inquiries.
- Educated debtors on importance of credit health and implications of non-payment.
Education
Some College (No Degree) - Cosmetology
Independence Community College
Independence, KSSkills
- Vehicle inspection and pre-trip checks
- Route optimization and planning
- Package delivery and logistics
- Goods transportation management
- Customer relationship management
Timeline
DRIVER/Warehouse Worker
WAWD
01.2018 - 01.2022
C/S Representative
Alliance Data
04.2013 - 12.2017
Some College (No Degree) - Cosmetology
Independence Community College