Summary
Overview
Work History
Education
Skills
sewing, Crafting and Gardening
Timeline
Intern
Belinda Fletcher Bartling

Belinda Fletcher Bartling

Santa Fe,TX

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

26
26
years of professional experience

Work History

General Manager

Michaels Craft Store
02.2005 - 12.2020
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

Office Representative

True Vue Glass Company
01.2006 - 02.2007
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Interacted with customers by phone, email or in-person to provide information.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.

Receptionist

Mesa Unified School District
08.2000 - 05.2004
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.

Office Manager

Art And Frame Supply
01.1995 - 01.1999
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Compared vendor prices and negotiated for optimal savings.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

Education

High School Diploma -

Mountain View High School
Mesa, AZ

Skills

  • Oracle PeopleSoft
  • Microsoft SharePoint
  • Vendor Negotiations
  • Microsoft Office
  • Staff Development
  • Client Account Management
  • Microsoft Access
  • Financial Statements
  • Work Day
  • Workforce Management
  • Project Planning
  • ADP Workforce Now
  • Staff Training
  • Tax Software

sewing, Crafting and Gardening

I seem to never keep my projects I've given many to friends and family as well to Michaels Cares for auction to promote the program with Team Members.  Gardening is blissful and at time you want to pull your hair out!  Nothing comes easy.

Timeline

Office Representative

True Vue Glass Company
01.2006 - 02.2007

General Manager

Michaels Craft Store
02.2005 - 12.2020

Receptionist

Mesa Unified School District
08.2000 - 05.2004

Office Manager

Art And Frame Supply
01.1995 - 01.1999

High School Diploma -

Mountain View High School

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Belinda Fletcher Bartling