Belinda Flores
Summary
Compassionate CNA , excelling in patient care and vital signs monitoring. Demonstrated empathy while enhancing patient satisfaction through attentive support. Skilled in basic life support and patient transfers, ensuring comfort and dignity for all individuals under care.
Patient-focused CNA with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CNA
03.2025 - 2027
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Documented patient care activities accurately in electronic health records software.
- Maintained cleanliness of patient areas, promoting a safe and hygienic environment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Customer Service Representative
Colima Marble
06.2017 - 03.2020
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Call Center Representative
TCIM Services
06.2008 - 08.2010
- Responded to customer inquiries effectively, ensuring accurate information delivery.
- Resolved issues promptly, enhancing customer satisfaction and loyalty.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Cna -
Health And Safety Education Training Center
Tulsa, OKGED -
Union High School
Tulsa, OK05-2025
Skills
- Patient care
- Bathing assistance
- Basic life support
- Dressing assistance
- Patient transfers
- Vital signs monitoring
- Compassion and empathy
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
Full Professional
English
Professional Working
Timeline
CNA
03.2025 - 2027
Customer Service Representative
Colima Marble
06.2017 - 03.2020
Call Center Representative
TCIM Services
06.2008 - 08.2010
Cna -
Health And Safety Education Training Center
GED -
Union High School
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