Belinda Foleni

• Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
• Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
• Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
• Assisted team members in improving workflow efficiency by sharing best practices.
• Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
• Trained new customer service agents on policies and procedures to support favorable customer experiences.
• Documented customer interactions in internal database to maintain customer service history details.
• Investigated customer complaints and escalated issues to address critical requests.

• Completed fulfillment orders including picking merchandise, packing, & shipping orders, and making in store orders ready for customers

• Monitored alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders

• Expedited aged orders to improve the Speed-to-Ship to our customers

• Provided an exceptional customer experience by ensuring the customer is always the priority

• Contributed to improving customers shopping experience by supporting the prevention of unnecessary costs related to the products and improving their quality

• Built furniture for displays for quality, appearance, functions, and safety

• Made sure that each product sent back to the store was carefully inspected, good to use, and making sure that each product was safe to use by the customers

• Assisted and satisfy the needs of our in store and online customer

• Marked products, clean, match material with products and laser etches

• Packaged finished product to packaging specifications and processes

• Ensured quality of their work and inspecting the work of others as defined in the Operator Certification Program

• Cleaned and perform basic maintenance of equipment, general housekeeping, and activities within their work areas