Belinda Garcia

Manager for a large size Workforce Solutions Center is responsible
for the overall supervision of all the employment and training programs offered at the Workforce Solutions Center. Responsible for overseeing the budget, staff development, program quality assurance, systems and participant are administered in accordance with the goals and objectives established by the Director of Operations. Supervises all Workforce and non-Workforce Managed staff within the center. Coordinates program and personnel matters with designated entities such as, TWC, HHSC, etc. Reports to the Director of Operations assigned by the Director of Workforce Solutions System.

• Reviewed and recommended all of the center's budget expenditures for program services to the Director of Operations and Director of Workforce Solutions System.
• Maintains the office by assuring that all staff and customers have appropriate supplies, equipment, labor market information, software, or other resources.
• Assures that customer are provided with necessary information and services.
• Facilitates the procurement of the necessary resources for the center and is the only authorized signatory to spend under the center budget.
• Provides cross-training, supervision, and evaluates all staff. Makes recommendations to the Director of Operations and Director of Workforce Solutions System on disciplinary actions or merit commendations for staff.
• Report all Workforce Solutions Center activities to the administration as requested.
• Assures that customer feedback mechanisms are in place.
• Develops customer satisfaction plan, benchmarks and compares these for continuous improvement.
• Develop staff's capacity to respond to service needs, recognize staff for notable customer satisfaction attainments.
• Monitors customers and staff outcomes, and provides over-all leadership to assure that all customers receive competent, speedy service, and are able to make informed choices through information gained at the Workforce Center.
• Responsible for meeting all goals and objectives established by the funding sources.
• Responsible for the marketing of the Workforce Solutions Center services within the county.
• Provides leadership on all public relations activities to assure that the Workforce Solutions Center is utilized as the central access point for employment and training services.
• Responsible for overall inventory of center.
• Responsible for maintaining and/or supervising the compilation of all reports assigned by the Director of Operations bad Director of Workforce Solutions System.
• EEO compliant taker.
• Performs related duties as assigned.

Primarily responsible for providing clients that walk into the Workforce Center with the menu of services that are available to them. Performs customer intake, assessment, application, and eligibility determination duties for all Workforce Development Programs. Responsible for case management and serves as liaison to the community and agencies that serve as resources benefiting participants. Assist customers in the development of career paths and training recommendations leading to job placement in high skill, high wage jobs under close supervision of the Case Manager II-III/Center Manager.
Work includes the dissemination of basic information regarding Workforce Development programs; assisting in facilitating client access to all Workforce Development programs such as training and education services, employment services, and labor market information, as well as supportive services, including child care services, unemployment compensation, student loans, and other financial assistance programs. Works with employers to refer job seekers to available demand occupations and performs job development as needed.
Responsible for all primary and final documentation necessary to track program activities. The WCM/ES is responsible for the instruction of the job readiness class and preparation of job seekers. Performs assessment and prepares job seekers for job search before referral is made to an employer. This position ensures that all job seekers are assessed, counseled and/or coached as necessary to assure a successful job search and placement.
Counsels with job seekers about careers and approved training opportunities available within the workforce system. The WCM/ES reports directly to the Workforce Center Manager.
Conducts intake and eligibility of all customers requesting training services. Interviews client to assess and record information regarding training needs, education, experience, skills, interest, and other relevant factors to fully explore client's career development opportunities designed to gain self-sufficiency.
Assess customers' needs to find out career interests and educational levels in math and reading, or other approved assessments; conducts assessments using computerized and

manual tools; works closely with clients to interpret assessments results.
• Responsible for the development of a preliminary Customer Service Strategy (CSS) for each customer identifying training needs, education, experience, skills, interest, and other relevant data to determine eligibility and deliver service; aids client in establishing self-sufficiency goals and helps client remove barriers to attain those goals; assists each customer in the development of a Wagner/Peyser WIT application.
Disseminates information regarding Workforce Development programs, which may include special services such as CHOICES, Supplemental Nutrition Assistance Program (SNAP), Workforce Innovation Opportunity Act (WIOA), Child Care Provider Services (CCPS), Trade Adjustment Assistance (TAA), Rapid Response (RR) Dislocated, Youth and Adult Programs, Summer Earn and Learn (SEAL), Unemployment Insurance, and other supportive services.
• Refers all customers to the appropriate activities or other agencies when the center cannot
serve customer.
• Tracks and documents all activities for each customer assigned to caseload at the Workforce Center; conducts follow-up on customers across various programs.
• Reports and accounts for all transactions of each customer; maintains case management record updated at all times within the TWIST, Work-in-Texas (WIT), case notes, or hard• copy documents in each case folder.
• Responsible for follow-up process and assuring that client remains in training, education, or job for the appropriate period. Verifies the satisfactory placement of customers with employers; monitors follow-up system time frame for each customer and intervenes to assist client when necessary to remove barriers to retention.
• Refers customer to other agencies or resources not available at career center and documents the same.
• Makes recommendations on sponsorship of activities, prepares and executes necessary
documentation to enable the processing of services or benefits.
• Assures that all customer feedback mechanisms are in place to measure customer satisfaction with services received and monitors outcomes of each customer.
• Assures customer satisfaction with the timeliness and competency of the services accessed at the career center.
• Provides supportive services to customers as necessary to attain employment goals.
Compiles and submits all required documents to Case manager III/Center Manager for review.
• Works with clients from the job readiness classes or walk-in job seekers to determine if they are ready for training or Job referral; facilitates Job Club, as needed. Provides ES services to job seekers such as completing WIT applications, updating WIT applications and provides job referrals, as needed.
• Ensures that job seekers who need job readiness preparation or job coaching are referred to Job Readiness classes for preparation before they are determined job ready and referred to a job opportunity.
• Ensures that job seekers receive the appropriate number of job readiness classes and job club activities at the center.
• Meets with individual job seekers to counsel and guide them on career and approved training available within the workforce system. Conducts Workforce Orientation for Applicants. (WOA) for TANF applicants
• Performs related duties as assigned.
Knowledge of interviewing and assessment techniques and procedures; skill in conducting interviews and in counseling others; ability to gather and assess information; must be proficient in the use of automated systems and able to use word. processing, spreadsheet, and data base applications to report on customers case managed. Accuracy and a detail orientation in a multitasked environment is required; must be able to maintain well organized manual or electronic files; must be able to interpret and follow complex rules, laws, and regulations related the case management procedures of each workforce program. Must be able to provide financial and life skills counseling to all customers; must be able to work cooperatively with all workforce center staff in a team effort designed to provide maximum access to all workforce customers. Must be able to meet program objectives and deadlines, work under pressure, and appropriately respond sensitively to all customers. Must maintain professional appearance and maintain confidentiality. Prefer ability to communicate effectively in English and Spanish; ability to follow verbal and written instructions, and be able to work with all customers of various education levels and age.

Primarily responsible for providing clients that walk into the Workforce Center with the menu of services that are available to them. Performs customer intake, assessment, application, and eligibility determination duties for all Workforce Development Programs. Responsible for case management and serves as liaison to the community and agencies that serve as resources benefiting participants. Assist customers in the development of career paths and training recommendations leading to job placement in high skill, high wage jobs under close supervision of the Case Manager II-III/Center Manager.
Work includes the dissemination of basic information regarding Workforce Development 

Front End Cash personal, Customer Service, Money Center and Pharmacy Cashier. At the register I attend customers and check them out in nice and speedy manner. In customer service I answer phones, I also attend customers who are returning items and explain policies, I also organize returns, do paper work on returns, and at the end of shift I balance out register. In money center I handle a large amount of money, It is also our duties to send out customers payments, send out money grams, receive money grams and deliver money grams, I must also answer phones and make sure paper work is done and file in the proper manner to protect customers privacy, and lastly handle any customers with problems. In the Pharmacy my duties are to attend customers give them their medications, make sure that they receive correct medication and are charge correct amount, we check to make sure the customers insurance is correctly add to customers files and discounted from medications, to answer phones, place refills by phone, and properly store medications among other things. Our most important duty is to make sure customer leaves happy with the service he/she receives and wanting to return to the store. During my time at Wal Mart I have also been crossed trained in Tire and Lube, garden center, sporting goods, receiving and also in stocking. But number one priority is customer service to insure each customer has a nice pleasant experience and want to come back. I was sent to training in Arkansas for a week to learn about fraud, money laundering, and accounting information along with penalties. Being a financial department manger came with much responsibilities over large amounts of money and organization of documents. The department always needed to be ready for a audit from the government at any given time.

Was the manager in charge and also as the head photographer took pictures of all ages. Took care of book keeping, time keeping, along with turning in paperwork in a timely fashion, and also all money transactions. Being away from main offices had to handle any studio or customer issues. Also made sure to meet daily, weekly, and monthly sale goals and requirements.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

My job duties included cashiering, customer service, money handling