Belinda Gross

Salary: 97,198.00 USD Per Year

Hours per week: 40

• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Validated results and performed quality assurance to assess accuracy of data.
• Recommended process improvements to continually identify, analyze and fix constraints and challenges.
• Enhanced interfaces to promote better functionality for users.
• Optimized core processes to improve business performance and operational agility.
• Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
• Cultivated relationships with industry leaders and within company to share tips and information.
• Monitored compliance and filing requirements in conjunction with staff and management.
• Performed budget analysis to control expenditures and predict future budget needs.
• Queried databases for information needed for report processing.
• Evaluated customer needs and feedback to drive product and service improvements.
• Identified and resolved problems through root cause analysis and research.

Salary: 70,000.00 USD Per Year

Hours per week: 40

• Supervised four financial technicians.
• Exceeded all established goals for Brigade sponsored Soldier Readiness Processing (SRP) Mobex conducted in January of 2006 by ensuring 100% of all personnel records were maintained and forwarded to Human Resource Command and soldiers home record prior to the Brigade returning from mobilization.
• Contributed to the S-1 Management Support Section being noted as one of the top 2 Major Subordinate Command's in the 99th Regional Readiness Command Quality Assurance Visit.
• Provided expertise to the chain of command on financial regulations and procedures.
• Maintained, prepared, and updated over 1,500 Officer Evaluation Reports (OER's) and Non-Commissioned Officer Reports (NCOER's) and Rating Schemes.
• Reviewed, analyzed, and prepared awards for over 1,500 soldiers at the Unit and Brigade Level.
• Maintained assigned Personnel/ Financial Military Records for over 1,500 soldiers without zero property loss.
• Answered pay related questions from service members and provided technical guidance to subordinates.
• Computed, reviewed, verified, and corrected items related to service members pay allowances and entitlements.
• Disbursed, collected, and prepared reconciliation reports and performs quality assurance audits, special reviews, and report findings.
• Established methods to ensure the integrity of financial and accounting information which met the operational and profitability targets of the organization.

Salary: 73,000.00 USD Per Year

Hours per week: 40

• Supervised financial technicians, which consisted of 5 soldiers.
• Trained recent hires on DRM's processes and procedures.
• Performed analysis, in the fields of acquisition management and resource management which involved solving complex problems affecting a wide variety of organizations, functions, and work processes.
• Examined and maintained accounts payable, related reports and vendor files.
• Monitored databases for contract accuracy, resolved any needed discrepancies and answered contracting
  requests for contract payments/balances.
• Obligated and recorded disbursements of freight bills, clothing allowances interest payments and
  miscellaneous documents.
• Reconciled subsidiary accounts and in cash receipt processing according to Federal Guidelines.
• Received and processed program charges and issues and recorded and filed customer invoices and statements.
• Prepared 1034's for miscellaneous payments and submitted to Defense Finance and Accounting Service for payment.
• Maintained credit card accounts, which included the opening and closing of individual card accounts and
  reconciling monthly statements.
• Maintained the mechanism of the monthly Centrally Billed Account (CBA).
• Input transactions with the correct Project Control Number's and Cost Center's, edit/made corrections and
  verified transactions posted to the D07 of Army Working Capital Fund (AWCF) General Fund Daily
  Transaction Journal against what was in the automated system.

Salary: 68,470.00 USD Per Year

Hours per week: 40

• Supervised military pay technicians, which consisted of 6 soldiers and 6 civilians with annual operating budget of $1.6 million.
• Ensured that the mission of the Defense Military Pay Office (DMPO) was in accordance with allotted budget, responsible for tracking expenditures, i.e., time and attendance, office supplies, travel.
• Tracked and collected data reporting program for financial performance.
• Wrote detailed briefs and responses which justified expenditures, i.e., office supplies, time and attendance, overtime, travel.
• Instrumental in the Defense Military Pay Office passing the Annual Inspection held by the Network Audit and Field Compliance Division.
• Enforced the policies and procedures set forth by Walter Reed National Military Medical Center, Defense Military Pay Office/Defense Finance and Accounting Service.
• Provided pay support for over 3, 000 pay accounts.
• Pulled daily reports from the Defense Milpay Office System (DMO) and scrubbed reports for accuracy.
• Managed daily workload in the Defense Military Pay Office.
• Received/processed over 300 military pay documents daily in a timely manner.
• Ensured the Defense Military Pay Office maintained the accuracy rate of 98% for timeliness of all documents received.
• Became the “go-to” expert for other finance offices seeking guidance on ways to minimize rejects for documents coded.
• Maintained supportive, neutral posture and encouraged collaboration and problem-solving strategies during the Base Realignment and Closure Move (BRAC) transition of Walter Reed Army Medical Center to Walter Reed National Military Medical Center.
• Succeeded in completing the planning stages of the Defense Military Pay Office, removed barriers to collaboration, stayed on track and partnered together to fulfill customer mission.
• Experienced in accounting and corporate finance.
• Experienced in managing invoices.
• Quickly responded to client requests and resolve invoicing errors and generate reports.
• Key in providing on the job training to ensure staff was knowledgeable of current financial procedures.
• Communicated consistently and proactively with team members via phone and email between meetings, coordinated meeting notes and helped team members with individual work plans.
• Key in weekly management meetings in developing ways to provide continuous improvement to customers.
• Encouraged excellent customer service internally and externally; actively created improvements and processes that improved the amount of negative comment cards received at the Defense Military Pay Office.
• Provided support to Wounded In Action Soldiers as well as Warriors in Transition and their family members.
• Utilized systems, i.e., Defense Milpay Office, Defense Joint Military System, Case Management System, Defense Finance and Accounting Service for Department of Defense, Defense Finance and Accounting Service Library, Military Pay E-Messages, Defense Finance and Accounting Service Milpay Repository, Operational Data Storage.
• Utilized references, i.e., Military Pay Procedures Manual, Department of Defense Federal Manual Regulation, Joint Federal Travel Regulation, Defense Finance and Accounting Service-IN 37-1, Army Regulation 11-37, Army Finance and Accounting Quality Assurance Program, USARC Pam 37-1, DJMS Pay System, ADSM, Book I, Defense Joint Military System Reserve Component, Standard Operating Procedures.
• Responsible for day-to-day security matters in the office, administering office security policies and procedures; maintains liaison with security OIC; conducts daily physical security checks.
• Led financial planning and analysis by managing key metrics, analyzing data and providing support and insight for strategic planning.
• Established budgetary benchmarks and formulated financial management strategies by researching operating and historical financial records.

65,000.00 USD Per Year

Hours per week: 40

• Supervised financial technicians, which consisted of 3 soldiers.
• Examined and maintained accounts payable, related reports and vendor files.
• Monitored databases for contract accuracy, resolved any needed discrepancies and answered contracting requests for contract payments/balances.
• Obligated and recorded disbursements of freight bills, clothing allowances interest payments and miscellaneous documents.
• Reconciled subsidiary accounts and in cash receipt processing according to Federal Guidelines.
• Received and processed program charges and issues and recorded and filed customer invoices and statements.
• Prepared 1034's for miscellaneous payments and submitted to Defense Finance and Accounting Service for payment.
• Maintained the credit card accounts, which included the opening and closing of individual card accounts and reconciling monthly statements.
• Recorded transactions for accruals and posted disbursements for the Military Interdepartmental Purchase Request (MIPR) and input new requests and any amendments.
• Maintained the mechanism of the monthly Centrally Billed Account (CBA).
• Input transactions with the correct Project Control Number's and Cost Center's, edit/made corrections and verified transactions posted to the D07 of the Army Working Capital Fund (AWCF) General Fund Daily Transaction Journal against what was in the automated system.
• Back Up Accountable Official/Certifying Official and Reviewing Official for Travel authorizations and vouchers.
• Prepared over 5,000 Authorizations utilizing the Defense Travel System and prepared Manual Orders as required.
• Examined over 5,000 vouchers for accuracy and adequacy of documentation and compliance within regulations and policies for computing for receipt of payment.
• Utilized the Logistics Modernization Program (LMP) to convert Statistical Internal Order Numbers (SIO's), Production Planning Order Numbers (PPO's) and Network Order Numbers to direct and indirect SIO's and PPO's, which were utilized for processing of lines of accounting into the DTS System.
• Utilized regulations, i.e., Joint Travel Regulation, Joint Federal Travel Regulation, Department of Defense Financial Management Regulation.
• Provided customer service to over 10,000 customers, which included military / civilian personnel via face to face, phone, and email.
• Utilized the Aircraft and Personnel Automated Clearance System (APACS) to prepare and submit travel OCONUS Clearance requests and referenced Department of Defense Electronic Foreign Clearance Guide.
• Drafted and revised policies, regulations, and formal correspondence.
• Supervised the work of lower-level employees.
• Reported potential controversial concerns that might have a widespread impact; and assisting with establishing criteria to measure and/or predict attainment of program or organizational goals and objective.

Salary: 55,000.00 USD Per Year

Hours per week: 40

• Supervised four military pay technicians.
• Received Certificate of Achievement and Coin from Command Sergeant Major of the 18th Soldier Support Group for our section receiving multiple customer service compliments for exceptional service provided to customers.
• Received laudatory comments from the Command Cell at the SPOD location for outstanding customer service and support.
• Was noted as a self-starter, known for attention to detail and follow through in every aspect of the job.
• Provided pay support to over 10,000 pay accounts.
• Kept soldiers informed about policy changes.
• Demonstrated initiative and a take charge attitude about the position.
• Processed numerous advance and casual payments.
• Utilized the Defense Joint Military System (DJMS).
• Influenced and encouraged all soldiers in Customer Service Section to provide exceptional customer service.
• Crossed trained as the Entitlement Non-Commissioned Officer in Charge.
• Took on the additional responsibility of verifying monthly entitlements for Battalion soldiers, ensured that discrepancies were identified, and detail brief was forwarded to the Detachment Officer in Charge after corrections were completed.
• Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
• Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
• Scheduled customer appointments for account managers engaged in business travel.
• Tasked with data entry, records oversight and issue resolution for customer service personnel.
• Developed lasting relationships with customers, which helped to bring in additional business opportunities.
• Updated customer service database with new information, address changes and contact details.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.