Belinda Guyton
Instructor & Coach
North Chesterfield,VA
Summary
MANAGEMENT/LEADERSHIP Highly motivated, passionate, and committed in leading, motivating, and challenging employees/students to achieve career goals as well as business and authorship with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with no supervision. Detail-oriented professional looking to bring background and team-building skills to deadline-driven environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Supervisory Medical Support Assistant
CENTRAL VIRGINIA VA MEDICAL CENTER
2021.08 - Current
- Manages the operational processes of the Surgical Service Department to ensure customer satisfaction, employee accountability and adhering to federal veterans regulations
- Communicates effectively and work closely with Chief department areas, Administrative Officer and staff
- Created & manages Surgical Service Call Center to decrease abandon calls and manage and resolve patient complaints. With a decrease of 90%.
- Manages all human resources function for department such as: recruitment, payroll, Lead/HRHF (Hiring Right/Hiring Fast) staffing selection, employee relations, collective bargaining, Labor Relation documents/process
- Evaluates performance; identify training needs; take disciplinary actions
- Implemented business tools to conduct assessment that improved operational and administrative practices; analyze data and draw conclusions. Completes weekly metric reports
- Supervises (15) employees and manages Globe Navigator (GNAV) phone line for Call Center, front desk, Eye and Podiatry clinics, Post Anesthesia Care Unit (PACU), Operating Room (OR), Short Stay Unit complex business reporting using technology software and office automation equipment
- Provide training and development tools for employees
- Manages employees timecard (Certified Timekeeper and fist-line Approver)
- Manage daily reports Insurance Carrier Buffer (ICB), no-shows, cancellation, RTC's, Consults, Linking and other required reports)
- Implemented and organized 'Don't Forget to Check out' Campaign to assist team building among staff and veterans with a decrease of 80% of Return To Clinic orders (RTC)
- Implemented a Morale 'Appreciation' of service and team 'You Are a LIFESAVER'.
- Led efforts to maintain accreditation standards for the organization by actively participating in audits, inspections, and other quality assurance activities.
Instructor & Coach (AUTHORSHIP & BUSINESS)
ISLAND VISIONARY ACADEMY
2019.01 - Current
- Promotes positive learning environment by establishing clear expectations and maintaining consistent tele-conference classroom management techniques through authorship and business theory.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension of completing task assignments.
- Coach students through business and entrepreneur theory and leadership practices.
- Promoted positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
Faculty (Instructor/ Faculty Mentor)
UNIVERSITY OF PHOENIX
2010.03 - 2015.11
- Focused on teaching, curriculum review, development, and mentoring of new faculty members in their content areas
- Facilitated discipline-specific theory and practical experience to make theory relevant and useful (Management & Leadership, Business, and General Study courses)
- Mentored and taught approximately three (3) (new) onboarding faculty training class
- Focused on practical application of theory in workplace and bring advanced academic preparation in fields as well as significant practical professional experience to classroom
- Participated on historic University of Phoenix (UOP) Higher Learning Commission Peer Review.
Supervisor Medical Support Assistant
Dept Of The Army - Womack Medical Center
2001.03 - 2021.08
- Managed operational processes of subspecialty Department of Medicine, Department of Surgery, Primary Care, and Pediatric Clinic to ensure customer satisfaction, employee accountability and adhered to federal regulations
- Managed all human resources functions for department such as: recruitment, payroll, interview, staffing, Request for Personnel Action (RPA's), employee relations, Family Medical & Leave Act (FLMA), Advanced/Annual & Sick Leave, Performance Evaluation/Promotion, collective bargaining
- Proactive in providing Monthly Reports and presentation to department meetings and Department Chief staffing (no-show's, cancellation, left-without-being seen (LWOBS), patient complaints, staffing, and process of improvement)
- Evaluated employees performance appraisals; identify training needs; take disciplinary actions
- Implemented business tools to conduct assessment that improve operational and administrative practices; analyze data and draw conclusions
- Updated and monitor and distributed doctors Peer Review
Supervised 6-13 employees and overseen OHI (Other Health Insurance), complex business reporting using technology software and office automation equipment - Provided training and development tools for employees
Motivated employees in how to provide train-the-trainer
Implemented Call Center to decrease incoming calls front desk and patient complaints - Assisted with organizing 1st time Open House for Department of Medicine
- Implemented and Organized Train-the-Trainer Front Desk Customer Service video with volunteer participation of staff
Implemented Morale 'Appreciation' of service and team 'You Are LIFESAVER'. - Demonstrated strong problem-solving abilities by addressing patient concerns or complaints in timely and empathetic manner.
Education
Master of Arts - Human Resouces & Development
Webster University, St. Louis, MO
St Louis, MO08.2007
Master of Arts - Manangement & Leaderhip
Webster Univesity
St Louis, MO08.2007
Bachelor of Science - Business Administration
Campbell University, Buie Creek, NC
Buies Creek, NC05.2005
Skills
- Operations Management
- Innovation/Critical Thinking/Effective Communication
- Supervision/Leadership
- Project Management
- Marketing
- Report Management/Statistical Tracking
- Mentoring & Coaching
- Administrative
- Staff Training and Development
- Adjunct Professor
Certification
- vASP (Virtual Aspiring Supervisor Program) - Mentor
- STEPPS (Strategies & Tools to Enhance Performance & Patient Safety) - Certified Master Trainer & Mentor
- University of Phoenix Faculty Mentor
- University of Phoenix Adjutant
- Published Author
- Founder & CEO LaReg Christian Publishing (TM)
Timeline
Supervisory Medical Support Assistant
CENTRAL VIRGINIA VA MEDICAL CENTER
2021.08 - Current
Instructor & Coach (AUTHORSHIP & BUSINESS)
ISLAND VISIONARY ACADEMY
2019.01 - Current
Faculty (Instructor/ Faculty Mentor)
UNIVERSITY OF PHOENIX
2010.03 - 2015.11
Supervisor Medical Support Assistant
Dept Of The Army - Womack Medical Center
2001.03 - 2021.08
Master of Arts - Human Resouces & Development
Webster University, St. Louis, MO
Master of Arts - Manangement & Leaderhip
Webster Univesity
Bachelor of Science - Business Administration
Campbell University, Buie Creek, NC
- vASP (Virtual Aspiring Supervisor Program) - Mentor
- STEPPS (Strategies & Tools to Enhance Performance & Patient Safety) - Certified Master Trainer & Mentor
- University of Phoenix Faculty Mentor
- University of Phoenix Adjutant
- Published Author
- Founder & CEO LaReg Christian Publishing (TM)
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