Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer Experience
Social engagement opportunities
Timeline
Generic
Belinda Hagleitner

Belinda Hagleitner

CIO
Plantation,FL

Summary

Visionary executive with over 19 years of success in Logistics. Experienced in transforming the organizations’ IT Portfolio landscape with the adoption of progressive technologies and optimizing costs. Ability to build exceptionally high-performing teams.

Overview

20
20
years of professional experience
2
2

Languages proficiency: English and Spanish. Beginner German.

Work History

Head of IT Group Functions for Americas - GBS

DHL
12.2021 - Current
  • Supervision of all Programs, Projects, Products, Architecture, Infrastructure, Security, Compliance, and pipeline of initiatives for all GBS service lines for region. Delivering OKRs consistently above max target of 80%.
  • Develop and coach team members; sustain/increase motivation and engagement; remove obstacles.
  • IT Budget management for all GBS Service Lines
  • OKRs management
  • Executive Steering Committees for UCTO and LATO member
  • Management of all IT RFCs review and approvals for change requests and implementations impacting GBS Americas. Over 10 approvals weekly est.
  • P&L Management YOY under budget by at least 5%
  • Compliance of ISCs for all regional applications in GBS Americas. In Q3 completed over 10 ISCs.
  • Global GBS DEIB SC member.

Director of IT Program Management for DHL Group Functions

DHL
01.2019 - 12.2021
  • IT Systems and Programs support for Legal, Audit, Procurement, Consulting, and Tax service lines in Americas.
  • Driving digitalization initiatives across region with rollout of Robotic Process Automation (RPA), Generative AI, Contract Lifecycle Management (CLM), OneDrive, M365, Teams, and SharePoint Online (SPO) implementations.
  • Leading implementation of over ten programs focusing on IT Portfolio Optimization and Process Improvement.
  • Implementation of Business Important applications such as Passport Pro (Spend and Matter Management System for lawyers) connecting them to customers and external counsel firms, Contract Room (legal contract management system digitalizing all legal customer agreements), Legal Intake portals (to optimize requests received), Tax RPAs automating lengthy tax calculations, and rollout of document management system among other projects.
  • Global member of DEIB SC for GBS.
  • Built cohesive teams and devised clear, actionable plans to meet program goals. Led client relationship management, contract development and extension, Mentored departmental personnel in achievement of program development and delivery objectives.

Sr. Operations Manager • Sr. Process Engineer

Amazon Logistics (AMZL)
01.2016 - 01.2019
  • Launched eleven delivery stations and managed largest AMZL station in South Florida (Sunrise) with innovative production processes.
  • Managed over 600 associates, 30 managers, 200 AMZL drivers, and tier one associates.
  • Achieved KPIs that measured how associates adopted training and were set up for success across all operational processes, positive customer experience, and delivery success.
  • Responsible to deliver stations’ staffing, variable cost per package (VCPP), material handling equipment, dispatch, and peak season operational plans. Performed complex calculations to analyze and optimize engineering processes
  • Launched programs for delivery stations such as Amazon Same Day, Amazon Flex, and Bulk delivery routes resulting in higher stations utilization and hence increased revenue for AMZL and lower cost per package.
  • Process Standardization (SOP) implementation across network resulting from Kaizen initiatives.
  • Optimized processes to reduce cost and increase efficiency. Reduced variable cost (labor cost) by $0.10 cost per package in FL region. Volume of 850,000 packages weekly during January and early February 2018, gain of $85,000 per week on average, or $340,000 per month.
  • Decreased labor OT hours by 10% by implementing improved training initiatives.
  • Optimized processes to reduce cost and increase efficiency.

Head of PMO and Sr. Program Manage for DHL Express

DHL
08.2008 - 01.2016
  • Sr IT Program Manager IT systems and Programs support for Customer Service, Sales, HR, Finance, and BI service line for DHL Express Americas.
  • Managed (PMO) replacement of over two hundred legacy systems with cloud platforms (EGAP – Express Global Applications Portfolio) merging redundant applications, sunsetting mainframes and implementing modern technologies.
  • Upgraded all wireless infrastructure system in hubs and gateways, Customer Service Interactive Voice Recognition (IVR) system improving customer calls response time, SAP system to improve customer billing, rolled out Cognos and Tableau to improve reporting and decision making for Sales.
  • Created BCAs (Business Case analysis) seeking scope and funding approvals.
  • Led 5 Senior IT Program Managers directly, and 12 PM indirectly supporting project deployments, application convergence, and KPI achievement.
  • Managed PCI compliance program for Americas.

Sr. Manager Customer Operations Group

DHL
04.2004 - 10.2008
  • Led four senior business analysts/project managers concentrated on performing root cause identification and problem solving of top one hundred global customers.
  • Developed standard operating procedures to improve services for top 100 global customers, operational quality, and team efficiency.
  • Oversaw workforce management planning, volume predictions, and capacity planning.
  • Provided leadership for continual management and employee training initiatives.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Executive MBA -

University of Miami
Miami, FL
12.2005

MSIE -

University of Miami
Miami, FL
12.2005

BSIE -

Florida International University
Miami, FL
12.2000

Skills

  • Creative Solutions, Teams collaboration
  • Vendor Contract Negotiation, ISCOP, Stakeholder relations
  • Team Development, Strategic Leadership, Recruitment
  • Customer Needs Assessments, Project Scoping, Budget Adherence
  • Standards Implementation, Project Management
  • Agile Scrum Master, ITIL, Kaizen, Six Sigma Black Belt certified
  • PCI ISA (Payment Card Industry Internal Security Assessor)
  • Fully Bilingual (English and Spanish), beginner German

Certification

  • Agile Scrum Master
  • MOST (Maynard Operation Sequence Technique)
  • PCI ISA (Payment Card Industry Internal Security Assessor)
  • ITIL
  • Kaizen facilitator
  • Six Sigma Black certified

Languages

English
Spanish
German (beginner)

Volunteer Experience

Member of the Global Group Functions DEIB (Diversity Equity Inclusion and Belonging) Steering committee.

Social engagement opportunities

  

Member of the Global DEIB (Diversity Equity Inclusion and Belonging) Steering committee for GBS. 

Timeline

Head of IT Group Functions for Americas - GBS

DHL
12.2021 - Current

Director of IT Program Management for DHL Group Functions

DHL
01.2019 - 12.2021

Sr. Operations Manager • Sr. Process Engineer

Amazon Logistics (AMZL)
01.2016 - 01.2019

Head of PMO and Sr. Program Manage for DHL Express

DHL
08.2008 - 01.2016

Sr. Manager Customer Operations Group

DHL
04.2004 - 10.2008

Executive MBA -

University of Miami

MSIE -

University of Miami

BSIE -

Florida International University

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Belinda HagleitnerCIO