Belinda Harris-Ramnarace
Summary
Performance-driven Vice President with [Number] years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Vice President, Development
Spectrum, Charter Communication
01.2016 - 01.2023
- Lead the Customer Experience and Technology Strategy in our Company Own Stores
- In addition, oversee the Retail Partner Merchandising Strategy in our Big Box Retailer, Multi‐Carrier Wireless Retail designations etc
- Strategize and develop the implementation plan of Stores customer facing technology solutions to help overcome business challenges or/& increase customer engagement and customer satisfaction
- Drive Revenue through the execute merchandising, price‐changes, and product (Core + Mobile
- Device) resets in‐store
- This includes developing merchandising campaigns, monitoring, and measuring compliance across all locations
- Define, implement, and continuously improve the customer experience, operational core competencies and processes with a focus on success and customer satisfaction through the implementation of metrics to ensure daily operations meet all customer and division requirements in a predictable and repeatable manner.
Sr. Director of Retail Strategy
Time Warner Cable
04.2013 - 06.2016
- Develop business case for, to invest in a Company Owned Retail strategy for opening new and transformed stores
- Develop strategic real estate and market optimization plans
- Contribute in developing a 5Y strategic plan to transform legacy Centers to Retail centric stores
- Oversee RFP to identify list of preferred partners that will be responsible for building the Retail Stores
- I.E
- Architecture, General contractors, Queuing system, Millwork, standard set of IT equipment and accessories for the representative stations and etc
- Oversee the design of the Store Design and collaboration with key stakeholders
- This includes negotiation of the agreements
- Budgeting responsibility for over 10 million dollars, as well as managing Purchase Order, Invoices and closing out each store budget.
Sr. Director of Retail Strategy
Time Warner Cable
01.2013 - 01.2016
Retail Design, Development
06.2011 - 04.2013
- Managing team that oversees the creation of purchase requisitions, processing invoices, and all other accounting responsibilities
- Develop a detailed plan around improving Store Operations; Create and Deploy a SOP's (Standard operating procedures) across transformed and legacy stores
- Additional responsibilities:
- Influence the prototype design and site test fits (Security, Payment kiosk, Queuing system placement and etc.)
- Examine the Retail Ruggedness of the devices in the store and drive enhancements to the customer facing Device Strategy that will be incorporated into new builds
- Formalize and Own Engagement programs Demo Days, Impulse Cards, incentives etc
- Drive Cable Store Annual Consumer Research study that will drive Operational and Design changes
- New Infrastructure and Tools
- Retail Ruggedness of the devices in the store and drive enhancements to customer facing Device Strategy that will be incorporated into new builds
- Lesion between IT organizations – develop standard set of equipment utilized in the stores that has been tested and approved by IT.
Skills
- Ability to multi-task and meet deadlines Program Management
- Operational Project Deployment Business Influencers
- Futuristic Thinking Lead Technology Innovation
- Sales Management Customer-Focused Service
- Business Planning Strategic Thinking
- Enterprise Development Enterprise Support
- Contract Negotiation Product Development
- Business Strategy Thought Leadership
- Telecommunications & Wireless Cross-functional Team Collaboration
- Team Leadership & Building Program Management
- Retail Sales Operations Management
- Vendor Management New Business Development
- Research Skills Process Improvement
- Contract Negotiation
- Negotiation and Persuasion
- Strategic Planning
- Team Leadership
- Performance Metrics Analysis
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Affiliations
CTAM
NAMIC
National Retail Federations
Timeline
Vice President, Development
Spectrum, Charter Communication
01.2016 - 01.2023
Sr. Director of Retail Strategy
Time Warner Cable
04.2013 - 06.2016
Sr. Director of Retail Strategy
Time Warner Cable
01.2013 - 01.2016
Retail Design, Development
06.2011 - 04.2013
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