Belinda Hemphill
San Augustine,TX
Summary
Excelled in document preparation and maintaining information confidentiality. Excelled in enhancing office operations through proficient use of Microsoft and Net data, coupled with exceptional verbal and written communication skills. Achieved significant improvements in workflow efficiency and client satisfaction.
Focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in case management support. Persistent and resourceful problem-solver with excellent research and communication skills.
Overview
5
5
years of professional experience
Work History
Victim Assistant Coordinator
First Judicial District Attorney Office
01.2024 - Current
- Worked with supervisor to assess needs and determine best courses of action.
- Maintained detailed records of project progress, providing accurate updates to management as needed.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Organized and prepared daily activities and restocked materials and snacks for facility.
- Managed and routed approximately 10 calls appropriately per day.
- Ensured compliance with organizational policies and procedures, maintaining a safe and efficient work environment for the team.
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Monitored front areas so that questions could be promptly addressed.
- Completed filing task, added clients to Net data system properly, done reset forms for when in court.
- Assisted with plea papers.
- Advising victims of concerns they may have.
- Reporting numbers to TDCJ each month of Victim Impact Statements going out and receiving.
- Documenting daily on follow up calls to victims, updating phone numbers and address, for easier access to get in touch with victims.
- Attending meetings with Children Advocacy Centers, and The Harold House to learn about new victims.
- Assisted, responded to all work from Office Manager to improve work activities with respect.
Assistant Office Manager
Brookshires
07.2023 - 01.2024
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Assisted in recruitment efforts, interviewing candidates and onboarding new hires for a seamless transition into the company.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Legal Assistant
Hales & Strickland Law Office
05.2022 - 08.2023
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Assisted in trial preparation by organizing exhibits, preparing witness lists, and coordinating trial logistics.
- Contributed to client retention by delivering exceptional support services and maintaining high levels of satisfaction.
- Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.
- Contributed to positive work environment by offering comprehensive support to attorneys and staff, including document management and meeting coordination.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Attended court hearings and depositions to take notes and document proceedings.
- Interviewed clients to obtain information relevant to cases.
- Collaborated with attorneys to develop strategies for each case.
Pharmacy Clerk
Yancy's Pharmacy
06.2021 - 05.2022
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Contributed to increased sales by recommending appropriate over-the-counter products based on customer needs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Explained medication use and side effects under pharmacist direction.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash register and financial transactions, securing accurate payment processing.
- Improved customer trust with confidential handling of sensitive health information.
- Increased customer loyalty by offering personalized assistance in selecting over-the-counter medications.
- Enhanced pharmacy workflow efficiency by organizing medication inventory and restocking shelves as needed.
- Supported pharmacy operations by efficiently managing phone calls and scheduling appointments.
- Organized pharmacy area to maintain clean and orderly environment.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Assisted customers in selecting over-the-counter medications and health care products.
Team Leader Manager
Walmart Neighborhood Market
01.2020 - 12.2021
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
GED -
Delta College
Winnsboro, LA03-2022
Skills
- Data gathering
- Excellent phone demeanor
- Concise time-management
- Document preparation
- Proficient in Microsoft, and Net data
- Daily Docket Reports
- Office Management
- Verbal and Written Communication
- Legal Correspondence
- Information Confidentiality
- Filing System Organization
- Correspondence and Legal Forms Drafting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Certificates through effectively helping with Victims.
Timeline
Victim Assistant Coordinator
First Judicial District Attorney Office
01.2024 - Current
Assistant Office Manager
Brookshires
07.2023 - 01.2024
Legal Assistant
Hales & Strickland Law Office
05.2022 - 08.2023
Pharmacy Clerk
Yancy's Pharmacy
06.2021 - 05.2022
Team Leader Manager
Walmart Neighborhood Market
01.2020 - 12.2021
GED -
Delta College
Similar Profiles
Mara GuzmanMara Guzman
Felony Restitution Clerk at 4th Judicial District Attorney OfficeFelony Restitution Clerk at 4th Judicial District Attorney Office
Rebecca WiardRebecca Wiard
Assistant District Attorney at Office of the District Attorney, 13th Judicial District, ColoradoAssistant District Attorney at Office of the District Attorney, 13th Judicial District, Colorado
Glenna LefflerGlenna Leffler
Program Administrator at Office Of The 2nd Judicial District AttorneyProgram Administrator at Office Of The 2nd Judicial District Attorney