Belinda Hernandez
La Habra,CA
Summary
With over 15 years of experience in diverse industries has acquired and leveraged strong communication and teamwork skills to streamline operational processes. A highly-qualified Operations Specialist successful at taking on routine and complex business challenges with a resourceful and intuitive approach. Recognized as driven, dedicated and hard-working with history of streamlining operations and increasing productivity. Passionate about making a positive impact within organizations and dedicated to fostering strong relationships with colleagues and clients.
Overview
8
8
years of professional experience
Work History
Sr Operations Specialist
Kforce Inc.
11.2017 - Current
- Led initiatives to streamline communication and operational processes, resulting in increased efficiency.
- Coordinated and resolved issues during consultant onboarding, guaranteeing precise documentation and prompt handling.
- Served as primary point of contact for consultants addressing assignment issues and questions.
- Performed operational duties to enhance business development, sales, and delivery processes, enhancing the client experience.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Cultivates strong relationships with key stakeholders, fostering organizational success and a positive work environment.
Professional Development Operations Specialist
Imagine Learning
01.2023 - 10.2023
- Increased Professional Development profit margin by collaborating with regional management to maintain a comprehensive understanding of scheduling and service delivery in assigned region.
- Provided operational support within a region by assisting with administrative tasks such as data tracking and management, session coverage, and responding to requests for scheduled PD session changes.
- Collaborate with the regional PD team to monitor overall client health and identify customers requiring escalation to manager.
- Communicated with internal partners to confirm and clarify professional development needs, forecast regional delivery needs, proactively evaluate staffing needs based on sales projections, and support large professional development solutions.
- Act as a trust partner for problem-solving and resolution of unforeseen circumstances.
Sales And Marketing Coordinator
Multi Sales Inc.
09.2016 - 11.2017
- Conducted market analysis to identify trends and opportunities for business growth.
- Assisted and coordinated eye-catching promotional materials across various departments including sales, marketing, graphic design, and purchasing to drive product and service promotion.
- Supported sales staff with new product information and addressed customer service requests.
- Cultivated strong relationships with clients to foster loyalty and repeat business.
- Meticulously planned and coordinated customized educational workshops and seminars for valued clientele.
- Managed and modernized company website and social media platforms, enhancing visibility and engagement.
- Analyzed customer feedback and provided reports on trends to management.
Aquatics Supervisor
Great Wolf Lodge Resort
01.2016 - 09.2016
- Played a crucial role in developing and implementing safety policies and procedures prior to resorts grand opening, ensuring a smooth and successful launch.
- Effectively communicated with customers and employees, resolving conflicts and recording accurate information.
- Supervised a team of 40+ lifeguards during each shift, assigned daily task, and ensured proper coverage at all times.
- Monitored and evaluated staff performance, providing feedback to ensure compliance with lifeguard regulations.
- Organized and led in-service trainings on water safety topics such as CPR and AED certification courses.
- Tested lifeguards' skillsets daily using real life scenario simulations.
- Assisted with recruiting, interviewing, hiring and training new lifeguards.
- Ensured the safety of patrons by enforcing water park rules and responding promptly to emergency situations.
Education
Associate of Arts - Communication Studies
Fullerton College
05.2021
Skills
- Computer Proficient
- Resourceful Learner
- Multitasking and Prioritizing
- Operational Efficiency
- Critical Thinking and Judgment
- Fastidious
- Collaborative Teamwork
- Problem Resolution
- Organization and Time Management
- Cross-Functional Communication
- Training and Mentoring
References
References available upon request.
Timeline
Professional Development Operations Specialist
Imagine Learning
01.2023 - 10.2023
Sr Operations Specialist
Kforce Inc.
11.2017 - Current
Sales And Marketing Coordinator
Multi Sales Inc.
09.2016 - 11.2017
Aquatics Supervisor
Great Wolf Lodge Resort
01.2016 - 09.2016
Associate of Arts - Communication Studies
Fullerton College
Similar Profiles
ANKIT JAINANKIT JAIN
Senior Software Test Engineer at Kforce Inc.Senior Software Test Engineer at Kforce Inc.
VINOTH KUMAR BASKARVINOTH KUMAR BASKAR
Senior Software Developer at KFORCE INC.Senior Software Developer at KFORCE INC.
Jacqueline HungerfordJacqueline Hungerford
Funding Management Liaison at Kforce Professional Staffing & SolutionsFunding Management Liaison at Kforce Professional Staffing & Solutions