Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Other Skills
References
Timeline
StoreManager

Belinda Hobson

Garner,NC

Summary

Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Supervisor

Conduent
Cary , NC
08.2013 - 08.2024
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Organized special events, such as holiday parties, for employees.
  • Created new strategies for improving customer service standards within the organization.
  • Implemented cost-cutting measures without compromising quality of services offered.
  • Payroll weekly by making sure the time and slip matched up.
  • Reviewed reports from subordinate staff members before submitting them to senior management.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Participated in conferences related to industry trends or organizational developments.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Managed team of 30 employees, ensuring high productivity and quality standards were met.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.

Delivery Driver

N&N Electric
Selma, NC
11.2008 - 11.2009
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Navigated routes with relevant map programs and GPS systems.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.

Education

Associate of Applied Science - Medical Office Administrator

Johnston Community College
Smithfield, NC
05-2012

Associate of Applied Science - Office Administrator

Johnston Community College
Smithfield, NC
05-2012

Skills

  • Operational Efficiency Enhancement
  • Schedule development
  • Inventory Control
  • Data Analysis
  • Strategic Planning
  • Operations Management
  • Employee Growth
  • Standard Operating Procedures
  • Business Administration
  • Staff Discipline
  • Employee Motivation
  • Critical Thinking in Problem-Solving
  • Goal-Oriented
  • Negotiation
  • Process Monitoring and Improvement
  • Coaching and Guidance
  • Policy Enforcement

Certification

NC Driver's License

Affiliations

  • DYI crafter
  • Painter
  • Floral arrangements

Accomplishments

  • Medical Record Technology
  • Archived-CMS Form 1500
  • HIPAA EDI Standards

Other Skills

  • Exceptional Customer Service
  • Proficient in Microsoft Word
  • Operations of various office equipment
  • Excel Qualifications
  • Broad technical expertise and industry knowledge
  • Comprehensive understanding of processes, and procedures, systems and concepts.

References

References available upon request.

Timeline

Supervisor

Conduent
08.2013 - 08.2024

Delivery Driver

N&N Electric
11.2008 - 11.2009

Associate of Applied Science - Medical Office Administrator

Johnston Community College

Associate of Applied Science - Office Administrator

Johnston Community College

Similar Profiles

CREATE PROFILE
Belinda Hobson