Summary
Overview
Work History
Education
Skills
References
Spouse Of
Certification
Timeline
Generic

Belinda Hodges

Hephzibah,GA

Summary

Experienced Medical Support Assistant proficient in high-volume healthcare environments. Demonstrated expertise in administrative tasks, patient scheduling, and meticulous management of medical records. Achievements include optimizing office workflows, improving patient care processes, and building strong professional relationships within healthcare teams.

Overview

15
15
years of professional experience
1
1
Certification

Work History

MEDICAL SUPPORT ASSISTANT

DDEAMC
Ft Eisenhower, GA
01.2023 - Current
  • Data entry, scheduling, rescheduling cancellations, no shows, ER follow up scheduling
  • Telephone, fax reception, able to perform any and all duties assigned to Family Medicine Clinic
  • Greet clients and visitors; provide general program information
  • Prepare and maintain appointment logs, sign-in sheets, and rosters, files and records in accordance with regulations, input data into automated systems, provide assistance with other duties as needed.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.

Front Office Assistant

PIEDMONT UNIVERSITY (BUTLER CREEK PROMPT CARE)
11.2022 - 11.2023
  • Daily work tasks: provide service to all patients, visitors, and colleagues with professionalism, respect, friendliness, and confidentiality.
  • Providing & managing high volume of callers through a multi-line phone system, working knowledge of information systems, scanning documents, insurance processes, medical terminology, also cross-trained to provide assistance with other duties as needed

CLERK (LSE SITE TRAINING RECORDS)

SRNS
AIKEN, SC
05.2021 - 02.2022
  • Receive, open, quality check, sort, stamp and file a variety of documents and records such as memoranda, letters, computer runs, control and transfer sheets, forms and documents for errors, make appropriate notifications to customers to have corrections made.
  • Establish and maintain filing systems.
  • Operate computer to input, update data to create labels for new employee records, when required.
  • Practical Factors, OJTs, JPMs, exams, class rosters, etc.
  • Duplicate and file information and distribute to appropriate area.
  • Perform other duties as required, or assigned, by manager.

MEDICAL ADMINISTRATIVE ASSISTANT

Plant Vogtle
Waynesboro, GA
08.2020 - 02.2021
  • Facilitated daily administrative functions, including customer service, employee scheduling, and inventory management.
  • Performs standard and special office procedures, clerical training, with little or no supervision.
  • Maintained client confidentiality at all times, while answering COVID hotline.
  • Receives, sort, file, check, correct, stamp and log a wide variety of confidential/non confidential documents such as memoranda, letters, computer runs, control and transfer sheets, forms, perform necessary administrative duties as assigned.

MEDICAL ADMINISTRATIVE ASSISTANT (DRUG & ALCOHOL TESTING)

US&S, INC
AIKEN, SC
04.2017 - 07.2019
  • Data entry into FFD database EMBOS, maintained all medical records both in the filing room as well as on the electronic medical records system.
  • Scheduled employee FFD physicals, called random pool screening, assisted w/for cause screenings/ clearance relayed results to proper dept.
  • Complied with all laws regarding release of information.
  • Received, documented, posted, scanned & recorded statistical info, confidential classified information from several databases, maintained/updated drug test results performed general office duties as assigned.

DESK OPERATIONS SPECIALIST

AUGUSTA UNIVERSITY HOSPITAL
AUGUSTA, GA
04.2010 - 04.2017
  • Greeted and checked in patients, and collected personal, medical, and insurance information.
  • Scheduled, reschedule, and verified patient appointments; schedule appointments with secondary care providers.
  • Coordinated physician schedules and maintain patient flow by communicating patient arrivals or delays.
  • Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic; received deliveries and organized supplies in stockrooms and exam rooms, performed general office duties as assigned.

Education

Medical Office Procedures/Terminology -

Macon Area Tech College
Macon, GA
Macon, GA

Liberal Arts - Pre-Licensing Real Estate

GA College and State University, Macon Campus
Macon, GA
Macon, GA

Pre-Nursing -

Valdosta Area Technical College

HS Diploma -

WASH CO HIGH

Skills

  • CAC CLEARANCE
  • MICROSOFT EXCEL/POWERPOINT
  • MEDICAL TERMINOLOGY
  • EMPACT
  • MHS GENESIS
  • CITRIX/VISTA/ RELIAS HEALTH
  • EPIC/NEXTGEN
  • CUSTOMER SERVICE
  • BLS/CPR
  • SCHEDULE MANAGEMENT
  • OUTLOOK
  • EMR MGMT
  • HIPAA COMPLIANT
  • OSHA COMPLIANT
  • MRO DATABASE
  • TEAMS
  • HRIS
  • ADOBE READER
  • MEDICAL RECORDS SUPPORT
  • PRIORITIZATION SKILLS
  • STRATEGIC MULTITASKING
  • GENERAL OFFICE MGMT SKILLS

References

  • Sharon Walker, RN, Case Mgr 706-267-5311
  • Cassie Thomas, Pastor, 951-782-1616
  • Evangeline Kelly, Retired Military, 912-387-8287

Spouse Of

Retired Vietnam Veteran

Certification

  • BLS/CPR

Timeline

MEDICAL SUPPORT ASSISTANT

DDEAMC
01.2023 - Current

Front Office Assistant

PIEDMONT UNIVERSITY (BUTLER CREEK PROMPT CARE)
11.2022 - 11.2023

CLERK (LSE SITE TRAINING RECORDS)

SRNS
05.2021 - 02.2022

MEDICAL ADMINISTRATIVE ASSISTANT

Plant Vogtle
08.2020 - 02.2021

MEDICAL ADMINISTRATIVE ASSISTANT (DRUG & ALCOHOL TESTING)

US&S, INC
04.2017 - 07.2019

DESK OPERATIONS SPECIALIST

AUGUSTA UNIVERSITY HOSPITAL
04.2010 - 04.2017

Medical Office Procedures/Terminology -

Macon Area Tech College

Liberal Arts - Pre-Licensing Real Estate

GA College and State University, Macon Campus

Pre-Nursing -

Valdosta Area Technical College

HS Diploma -

WASH CO HIGH

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