Summary
Overview
Work History
Education
Skills
Timeline
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Belinda Howard

Charlotte,NC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Extensive experience in working with neighborhood stakeholders, elected officials and faith-based organizations. Over 15 years experience working with individuals from diverse communities and income levels. Knowledgeable of current computer technology. Experience working in a fast paced results oriented environment.

Overview

15
15
years of professional experience

Work History

Neighborhood Revitalization Specialist

Habitat For Humanity -Charlotte Region
08.2019 - 07.2023
  • Created extensive resource guide which is housed on affiliate's website.
  • Created Habitat Champions Initiative which engages Habitat homeowners in community and affiliate based events and projects.
  • Identified community improvement projects and implemented them from planning through completion.
  • Recruited volunteers from community to support local improvement projects
  • Engaged with targeted neighborhoods prior to Habitat builds to gain trust in that neighborhood
  • Coordinated and documented implementation of new projects, in partnership with community stakeholders.
  • Presented to Homeowners in Progress, (HIPs), and community leaders, our programs and vision.
  • Lead community driven information sessions.
  • Assisted on build sites
  • Compiled monthly reports as needed.

Faith Based Coordinator

Macomb County Rotating Emergency Shelter Team
11.2018 - 08.2019
  • Coordinated movement of client's belongings, bedding, and medications from church to church, utilizing local moving companies.
  • Recruited new churches through speaking engagements.
  • Presented to churches and other faith-based groups, MCREST's mission and vision
  • Maintained schedules of participating churches to insure adequate coverage
  • Worked with local hotels to house homeless during off-weeks (no coverage)
  • Coordinated with volunteers, meal preparation for homeless families living in hotels during off weeks
  • Excellent communication skills, both verbal and written
  • Demonstrated respect, friendliness and willingness to help wherever needed

Human Resource Assistant

Macomb County Government
03.2018 - 11.2018
  • Completed criminal background checks for all new hires using state and federal resources
  • Conducted professional and personal reference checks
  • Assembled new-hire orientation folders.
  • Answered and redirected incoming phone calls for both Human Resources and Macomb County switchboard lines..

Human Services Specialist

Mecklenburg County Department of Social Services
08.2015 - 10.2017
  • Screened Food and Nutrition applications to determine expedited or 30 day processing status
  • Calculated budgets by computer, utilizing multiple policies and procedures
  • Generated documents requesting additional verifications as needed.
  • Worked with diverse populations.
  • Created Hearing Summaries/ Withdrawals, as needed.
  • Exceeded Department's timeliness goals with 99% completion rate.
  • Processed applications following strict procedures to keep sensitive data confidential.
  • Answered high volume of calls and provided assistance through effective listening and question response skills.
  • Described procedures, requirements and benefits to clients and interested parties.
  • Interviewed applicants for services.
  • Processed cases timely, utilizing effective time management and organizational skills.
  • Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
  • Kept and established comprehensive case files to support proper documentation and record retention.

Eligibility Specialist

State Of Michigan Department Of Health And Human Services
06.2008 - 08.2015
  • Determined eligibility for public assistance benefits such as Medicaid, Child Care, State Emergency Relief, Food Assistance, and Work First
  • Analyzed client's circumstances to determine eligibility.
  • Calculated budgets by computer, utilizing multiple policies and procedures.
  • Re-evaluated client eligibility as programs are instituted, changed, or eliminated.
  • Updated case records to reflect client changes.
  • Created Hearing Summaries and Withdrawals as needed.
  • Met or exceeded Department's Standard of Promptness goals.
  • Managed a caseload of 800 plus households.
  • Adhered to all confidentiality requirements at all times.
  • Communicated with people from various cultures and backgrounds on application process.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Assisted clients with completion of applications and paperwork.

Education

Associate of Arts - General Studies, Studies

Washtenaw Community College
Ypsilanti, MI

Skills

  • Exceptional communication skills
  • Effective problem solving
  • Customer-focused
  • Thorough intakes and assessments
  • Excellent time management skills
  • Adherence to high customer service standards
  • Exceptional telephone etiquette
  • Effective Project Completion
  • Microsoft Office
  • Team Bonding
  • Communications Strategies
  • Research

Timeline

Neighborhood Revitalization Specialist

Habitat For Humanity -Charlotte Region
08.2019 - 07.2023

Faith Based Coordinator

Macomb County Rotating Emergency Shelter Team
11.2018 - 08.2019

Human Resource Assistant

Macomb County Government
03.2018 - 11.2018

Human Services Specialist

Mecklenburg County Department of Social Services
08.2015 - 10.2017

Eligibility Specialist

State Of Michigan Department Of Health And Human Services
06.2008 - 08.2015

Associate of Arts - General Studies, Studies

Washtenaw Community College

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