PHYLLIS A. COONEY

• Manage and review division's email inbox and distribute hundreds of correspondences to appropriate units’ campus-wide

• Establishes, organizes, and maintains filing system of official sponsored proposal and award files for the university

• Develops university annual external funding report for departmental Deans and Chairs detailing fiscal year proposal and award funding

• Generate complex reports from Sponsored Programs Database (SPD) for various university departments, upon request

• Enters routine to complex data as it relates to proposals and grant contracts into SPD to track award process, increasing productivity and accuracy of data by 90% increasing workflow of award and proposal processing

• Monitors grant contract file retention mandate per agency and university policy

• Manages university research database with an average yearly budget of over $70,000,000,000

• Initiates start-up account transfers and monitors start-up expenditures in System Application and Product in Processing (SAP) accounting system and reports research activity to leadership

• Provides input regarding division's technical systems used to capture data

• Hires, trains, supervises and manages work hours for student assistants

• Performed as interim Sponsored Programs Coordinator by managing division's email inbox and distributing hundreds of correspondences to appropriate units, established, organized, and maintained filing system of official sponsored proposal and award files for the institution, and generated complex reports from Sponsored Programs Database (SPD) for various university departments, upon request

• Greeted and provided general support to staff and visitors as office point of contact not excluding answering and directing telephone calls to appropriate office staff

• Processed and followed up on procurement card invoices increasing turnaround time by one week

• Supported Research Integrity and Compliance (animal

facility) by generating purchase requisitions for live animal purchases using Systems, Applications, and Products software (SAP) with zero errors over a four-year period

• Compiled data for monthly facility transportation and telecommunication reports streamlining validation process by three weeks

• Documented topics of conversation from agenda items distributed to staff

• Spearheaded division emergency contact group through GroupMe platform

• Managed Assistant Vice Chancellors calendar requiring interaction with internal and external customers to coordinate meetings

• Coordinated monthly lunch orders for Research Integrity and Compliance and ot

• Performed as interim Sponsored Programs Coordinator by managing division's email inbox and distributing hundreds of correspondences to appropriate units, established, organized, and maintained filing system of official sponsored proposal and award files for the institution, and generated complex reports from Sponsored Programs Database (SPD) for various university departments, upon request

• Greeted and provided general support to staff and visitors as office point of contact not excluding answering and directing telephone calls to appropriate office staff

• Processed and followed up on procurement card invoices increasing turnaround time by one week

• Supported Research Integrity and Compliance (animal facility) by generating purchase requisitions for live animal purchases using Systems, Applications, and Products software (SAP) with zero errors over a four-year period

• Compiled data for monthly facility transportation and telecommunication reports streamlining validation process by three weeks

• Documented topics of conversation from agenda items distributed to staff

• Spearheaded division emergency contact group through GroupMe platform

• Managed Assistant Vice Chancellors calendar requiring interaction with internal and external customers to coordinate meetings

• Coordinated monthly lunch orders for Research Integrity and Compliance and other ad hoc meetings

• Planned and scheduled meetings, presentations, and other office events

• Monitored and scheduled maintenance of office equipment

• Purchased, expedited, and received shipments of supplies to include purchasing and maintaining office supply inventory

• Prepared, and arranged pick up and payment of FedEx invoices and other secondary mail services

• Opened, sorted, and distributed incoming mail

• Facilitated submission of travel orders and vouchers for 14 supported staff

• Collaborated and developed university's annual external funding report for departmental Deans and Chairs detailing proposal and award funding

• Implemented office functions improving workflow efficiency

• Provided insight to search committees after evaluating applicant qualifications; invited by departmental Directors to participate

• Managed conference room calendar and arranged conference room space for meetings and events

• Streamlined daily communications between Assistance Vice Chancellor and subordinate staff

• Functioned as Building Mayor by monitoring building conditions, reporting issues to respective Facilities Management departments, and represented department staff members

• Appointed as Lead Customer Service Representative (CSR) upon retirement of Lead CSR, educated and fielded questions from a workforce of newly implemented software updates to time and attendance system

• Communicated and resolved payroll issues for 150 timekeepers and 2,500 employees by recommending resolutions to a diverse range of pay and leave discrepancies

• Knowledge of DoD Civilian Personnel Data System (DCPDS) and Defense Civilian Payroll System (DCPS) to initiate, modify, and track organization personnel training, payroll action requests, and inquiries

• Independently processed agency Combined Federal Campaign (CFC) contributions

• Complied payroll quick reference guide aiding employees and Human Resources (HR) Specialists and timekeepers

• Answered employee inquiries as they related to sick/annual leave balances, Family and Medical Leave (FMLA), and leave donation

• Annually notified employees of use or lose balances to utilize leave donation program assisting employees in need

• Briefed new employees of critical Defense Logistics Agency (DLA) Federal Benefits entitlements

• As lead processed and managed incentive awards program with $800,000 operating budget

• Informed leadership of departmental incentive award balances, fiscally monitored all departmental incentive award balances, and created employee award certificates as requested by specific department

• Lead Advanced Supervisor Training course for new supervisors arming them with awards program knowledge, resulting in overall supervisor feedback rating of 4 out of 5 for excellence

• Collaborated yearly with departmental leadership and numerous teams to collect award nominees’ data, participated in the award nominee calculation board, selected/purchased awards for winners, and prepared awards program slides for the award ceremony

• Worked in partnership with HR, Intelligence Communications (IC), and Security departments in preparation for rollout and scenario testing for a new automated award nomination system for the annual awards ceremony, saving weeks of intake and review of information

• The Business Operations/Financial Services Lead, Cynthia Varnado, stated “You will find her to be ethical, reliable, and accountable professional with a calm and honest approach to all work-related matters”

• Informed workforce of current DoD modifications and eligibility requirements of Telework program, improving employee participation and data statistics by 100%

• Aided Portal Coordinator with expanding, updating, and maintaining up to date Human Resources (HR) Federal Benefits Portal; strengthening usage by 85%

• Cross-trained and functioned as back-up Customer

Service Representative (CSR) in payroll department

• Supported lead CSR in resolving pay issues and high-volume groundwork improving time and attendance processing time and productivity by two days

• Briefed new employees of critical Defense Logistics Agency (DLA) Federal Benefits entitlements

• Assisted Lead with processing Incentive Awards and preparing for annual awards ceremony

• The Classification and Manpower, Chief, Deborah Webber, stated “She is very dependable, trustworthy, and loyal individual”

• Greeted and provided general support to staff and visitors as office point of contact which includes answering and directing telephone calls to appropriate office staff

• Assisted hundreds of employees and customers daily by screening, transferring phone calls to appropriate human resources staff and supervision, and answering general HR questions via email and phone

• Interacted with organizational executives, clients, staff, and vendor's daily

• Managed senior staff members daily calendar, travel, and meeting schedules

• Provided quality control of all correspondence submitted for approval

• Sorted and distributed incoming mail including faxes, letters, and staff packages

• Authored first Customer Service/Administrative Desk continuity book

• Performed various clerical functions as it relates to photocopying, faxing, mailing, and organizing files

• The Director of Human Resources, Donna Davis, noted that I am “a very hardworking, top-performing Human Resources and Customer Service professional”

• Greeted and provided general support to staff and visitors as office point of contact which includes answering and directing telephone calls to appropriate office staff

• Performed various clerical functions such as it relates to photocopying, faxing, mail distribution, and organizing files

• Keyed backlogged work orders into Access database increasing facility profits by 90%

• Answered and directed phone calls to appropriate office staff

• Interacted with organizational executives, clients, staff, and vendor's daily

• Processed travel orders and payment vouchers for 60 staff members: utilizing Defense Travel System (DTS) yielding zero late payments

• Controlled Records Management database; ensured accuracy of work orders for work leaders, supervision, and Planner's review

• Submitted computer, phone, and office equipment relocation repair requests

• Established email accounts, ordered, and maintained inventory of office supplies, and processed over $12,000 in critical requisitions through the Industrial Logistics Support Management System (ILSMIS)

• Functioned as organizations timekeeper, scheduled staff training, and reserved conference rooms as required

• Tracker and point of contact for 100+ certified Naval Sea Systems Command – Panama City Beach (NAVSEA) crane operators' training certificates

• Greeted and provided general support to staff and visitors as office point of contact which includes answering and directing telephone calls to appropriate office staff

• Performed various clerical functions such as it relates to photocopying, faxing, mail distribution, and organizing files

• Keyed backlogged work orders into Access database increasing facility profits by 90%

• Answered and directed phone calls to appropriate office staff

• Interacted with organizational executives, clients, staff, and vendor's daily

• Processed travel orders and payment vouchers for 60 staff members: utilizing Defense Travel System (DTS) yielding zero late payments

• Controlled Records Management database; ensured accuracy of work orders for work leaders, supervision, and Planner's review

• Submitted computer, phone, and office equipment relocation repair requests

• Established email accounts, ordered, and maintained inventory of office supplies, and processed over $12,000 in critical requisitions through the Industrial Logistics Support Management System (ILSMIS)

• Functioned as organizations timekeeper, scheduled staff training, and reserved conference rooms as required

• Tracker and point of contact for 100+ certified Naval Sea Systems Command – Panama City Beach (NAVSEA) crane operators’ training certificates

• Generated pertinent communication via email, Army civilian invoices, reports, memos, letters, and standard forms for office staff

• Functioned as meeting recorder, leave calendar manager, travel order and Government Purchase Card (GPC) processor, maintainer of emergency contacts listing, personnel rosters, award/recognitions certificates, and shipping documents

• Created Standard Operating Procedure (SOP) for maintaining office supply inventory, saving hundreds of dollars in supply spending

• Processed/maintained 100 government civilian time and attendance records: 98% error-free

• Appointed as primary key custodian, alternate telephone and building manager, and training coordinator

• Ordered office supplies through Government Services Administration (GSA) via the Internet following defined Government Purchase Card rules, and regulations minimizing order processing errors

• Established initial Official Personnel Record (OPF) for regional new employees which included organizing new hire documents in record

• Processed full range of personnel actions for regional new and active employees, ensuring correct computation of government civilians' career benefits

• Executed routine quality control for active personnel records, confirming accurate salary adjustment due dates, career promotion schedules, initiation of eligible benefits, and updating personnel documents