Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic
Belinda Johnson

Belinda Johnson

Data Entry Operator/Customer Service REP
Frisco,TX

Summary

Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and efficient Data Entry Typist with 20 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.

Overview

22
22
years of professional experience

Work History

Insurance Operations Processor

Oscar Insurance (Medix Staffing)
11.2021 - 01.2022
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Organized and detail-oriented with strong work ethic
  • Identified issues, analyzed information and provided solutions to problems

Account Manager-Business Development (REMOTE)

Affinity Empowering (Medix Staffing)
05.2021 - 11.2021
  • Conduct outbound prospecting calls to potential clients to onboard schools and other community partners
  • Develop robust pipeline of new opportunities and demonstrate ability to convert prospective schools and approved organizations into participating entities
  • Maintain and achieve school and entity enrollment goals. Managed to enroll 125 schools.
  • Conduct regular marketing support of new business prospecting
  • Provide high level of customer service and to ensure client satisfaction
  • Walk potential interested entities through onboarding process
  • Work in cross-trained capacity to support other Account Managers and Logistics team members as needed.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Set and achieved company defined sales goals.

Data Steward

QuadraMed Corporation (Medix Staffing)
10.2019 - 01.2020
  • Verify duplication in SM & Inspector match.
  • Check if listed as Potential Overlay/Deferred Status in Inspector
  • Verify if both MRN's exist in Cerner & IDX (noted in SM)
  • Check Visits in Cerner for MRN retention (noted in SM)
  • Verify Blood Types in HNA Combine (if different types note in SM and move onto next set)
  • Verify patient demos, clinical notes, scanned docs (Image Now) etc., to confirm SP or not
  • Use IDX & Inspector if more research is needed to confirm SP or not (if NSP/NEI mark status accordingly in SM and move on to the next set).
  • Worked well in team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Completed data entry tasks with accuracy and efficiency.
  • Created and maintained data entry logs to track data entry activities.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Monitored and managed data cleansing requirements and data conversion initiatives
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Worked effectively in fast-paced environments

Front Desk Receptionist

FightDoc
04.2019 - 07.2019
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Checked patients in, collected and verified insurance information using Availity, compiled new patient form intake, and updated patient files
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
  • Used Eclipse software to process patient payments and billing accounts
  • Copied insurance cards and scanned to coordinate patient information for billing and insurance processing
  • Cleaned, restocked, and prepared office for next day.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Confirmed appointments, communicated with clients, and updated client records.

Senior Real Estate Advocate

Cartus Corporation
05.2000 - 12.2018
  • Processed USAA Employee, VIP, and Wealth Management enrollments into USAA Real Estate Rewards Program and NFCU Realty Plus Program
  • Monitored incoming and outgoing calls to ensure that procedures and processes are being followed
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Communicated with Brokers and Agents to ensure best service possible
  • Provided coaching and assisted with Quality Assurance and Presidential Escalations
  • Monitored caseload performance to ensure team maintains compliance goal of 95%
  • Mentored New Hires and current Real Estates Advocates with inbound and outbound calls
  • Assisted in call calibrations and Team Huddles to ensure team maintains service goal of 94%
  • Assisted with special projects and activities
  • Successfully achieved service excellence goal for both Program and Individual Overall goal at 95%.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements

Education

Bachelor of Arts And Science - Bachelor of Arts And Science

Texas Tech University
Lubbock, TX
2025

Bachelor of Arts - Business

Collin County Community College
Frisco, TX
12.2023

Real Estate 101, Mortgage 101 -

Leonard Hawes School of Real Estate
Arlington, TX
01.2000

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Document Review
  • Data Entry Background
  • Verifying data accuracy
  • Exceptional written and oral communication skills
  • Reliable and trustworthy
  • Decision-making
  • Critical Thinking
  • Multi-tasking
  • Time management
  • Microsoft Word
  • Microsoft Excel
  • MS-DOS

Accomplishments

  • Senior Advocate of the Year - Cartus 2017
  • Senior Advocate of the Year - Cartus 2015
  • Advocate of the Year (2003/2005) - Cartus
  • Yearly Highest Mortgage Conversion-2001-2005
  • Rookie of the Year-2001

References

  • Melinda Thornton, Cartus, Operations Manager, 214-926-1906, dink1224@me.com
  • Sarah Carter, MEDIX, Client Success Manager, 480-308-2152, sarah.carter@medixteam.com
  • Vivian Mendez, Affinity Empowering, Supervisor (TEAM Oklahoma), 813-415-4466, vivian.mendez@aol.com
  • Monica O'Donoghue, Affinity Empowering, Manager (TEAM Oklahoma), 856-404-5672

Timeline

Insurance Operations Processor

Oscar Insurance (Medix Staffing)
11.2021 - 01.2022

Account Manager-Business Development (REMOTE)

Affinity Empowering (Medix Staffing)
05.2021 - 11.2021

Data Steward

QuadraMed Corporation (Medix Staffing)
10.2019 - 01.2020

Front Desk Receptionist

FightDoc
04.2019 - 07.2019

Senior Real Estate Advocate

Cartus Corporation
05.2000 - 12.2018

Bachelor of Arts And Science - Bachelor of Arts And Science

Texas Tech University

Bachelor of Arts - Business

Collin County Community College

Real Estate 101, Mortgage 101 -

Leonard Hawes School of Real Estate

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Belinda JohnsonData Entry Operator/Customer Service REP