Belinda Johnson
Irvine,CA
Summary
Accomplished Senior Client Advocate with a proven track record at Priority Plus Financial, excelling in sales proficiency and building rapport. Recognized for outstanding performance and achieving top 7% in sales company-wide. Skilled in CRM software and persuasive communication, adept at exceeding targets through effective prospecting and relationship building.
Overview
14
14
years of professional experience
Work History
Senior Client Advocate
Priority Plus Financial
Irvine
01.2023 - Current
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Ranked top 7% of sale representatives company-wide.
- Achieved the second highest net debt enrollment for the company, driven by significant growth and revenue.
- Awarded President's Club for exceptional sales performance, and exceeding targets.
- Recognized with Top Performance Awards for consistently delivering higher-than-average conversion ratios.
Sales Agent
CreditCare
Irvine
12.2022 - 01.2025
- Helping clients with an outstanding focus on the clients' needs, with an empathetic approach, along with active listening skills. While explaining program benefits, savings, and interest savings.
- Building applications from inbound, along with outbound leads from qualified sources.
- Educated the client on a variety of financial solutions available to resolve their debt.
- Maintained in the top 10% company-wide.
Senior Client Advocate
Americor Financial
Irvine
10.2019 - 12.2021
- Collaborated with team members to meet or exceed collection goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained detailed records of all collection activity in accordance with company policies and procedures.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Analyzed debtor financial situations to propose realistic repayment solutions.
- Ensured compliance with state and federal laws governing debt collection practices.
- Employed persuasive communication skills to encourage prompt debt repayment.
Lead Closer
Foothill Management Group
Riverside
07.2011 - 10.2019
- Lead Closer/Collections in an office with a maximum capacity of 20 dialers.
- Worked to negotiate the balances due while maintaining strict deadlines.
- Consistent work ethic along with daily production on top of daily duties.
- Accounts collected on included HSBC, Wells Fargo, GE Money, US Bank.
- I maintained my position as Lead Closer and hired my own dialers.
Education
High School Diploma -
Ramona High School
Riverside, CA07-1998
Skills
- Industry awareness
- Top Sales and Production
- Effective Sales
- Policy improvement
- Building rapport
- Script memorization
- Closing techniques
- Goal oriented
- CRM software proficiency
- Objection handling
- Effective prospecting
- Objection management
- Prospect relationship building
- Performance-driven
- Sales proficiency
- Tenacious
Timeline
Senior Client Advocate
Priority Plus Financial
01.2023 - Current
Sales Agent
CreditCare
12.2022 - 01.2025
Senior Client Advocate
Americor Financial
10.2019 - 12.2021
Lead Closer
Foothill Management Group
07.2011 - 10.2019
High School Diploma -
Ramona High School