Belinda King
Ahoskie,NC
Summary
Proven leader in enhancing operational efficiency and fostering team collaboration, notably at ECUHealth RCH. Specializes in housekeeping knowledge and creative thinking, driving performance improvements and employee motivation. Achieved significant reductions in employee turnover and waste, leveraging customer service excellence to boost satisfaction levels.
Overview
16
16
years of professional experience
Work History
EVS Area Tech/ Housekeeping
ECUHealth RCH
08.2023 - Current
- Promoted eco-friendly practices within housekeeping operations to reduce environmental impact while maintaining high-quality service standards.
- Established a safety-first culture by conducting routine inspections and addressing potential hazards promptly.
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping processes and procedures.
- Reduced employee turnover by creating a positive work environment, offering competitive wages, and recognizing outstanding performance.
- Ensured compliance with local, state, and federal regulations regarding health and safety in the workplace.
- Communicated repair needs to maintenance staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
Sales Associate, Deli /Bakery, CAP1, CAP2
Walmart Super Center
09.2013 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
EMR Technician, First Responder
AHOSKIE Emergency Responders
11.2019 - 06.2022
- Maintained up-to-date knowledge of industry best practices, continuously seeking opportunities for process improvement within the organization''s EMR operations.
- Participated in regular team meetings to discuss system updates, data entry best practices, and emerging trends in electronic medical recordkeeping.
- Built strong relationships with healthcare providers and staff by providing ongoing support and guidance on EMR system usage.
- Contributed to HIPAA compliance efforts by ensuring secure storage, transmission, and handling of sensitive patient information within the EMR system.
- Participated in backlog grooming, sprint planning, requirements team meetings and retrospectives.
- Volunteered to help with special projects of varying degrees of complexity.
- Provided compassionate care to patients during transport, monitoring vital signs and administering life-saving interventions when necessary.
- Participated in ongoing professional development opportunities to continually enhance knowledge and skills relevant to the role of a first responder.
- Drove to over Number scenes in Year and provided basic life support to victims of various injuries and accidents.
- Provided medical aid such as CPR, AED, spinal drainage, ventilation, and controlled bleeding to stabilize patient conditions.
- Transferred patients to emergency units of local hospitals.
Volunteer Administrator
Kids Dominion Development Center
08.2012 - 01.2013
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Residential Counselor/ Family Service Specialist
Methodist Home for Children and Youth
09.2010 - 07.2012
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Developed and maintained relationships with community resources to provide additional support services.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Coordinated with other professionals to develop interdisciplinary treatment plans.
- Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
- Assisted residents in achieving personal goals by facilitating access to community resources and services.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of residential counseling, enhancing overall effectiveness in role.
Lead Teacher
New Hope Child Development Center
01.2009 - 11.2009
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
Education
Certificate - EMR
Roanoke Chowan Community College
Ahoskie, NC06.2020
Credentials - Child Care Administrative
RCCC
Ahoskie, NC06.1996
Credentials - Childcare
RCCC
Ahoskie, NC06.1995
Bachelor Of Arts - Sociology
Mid-Atlantic Christian University
Elizabeth City, NC05.1980
Skills
- Housekeeping knowledge
- Workload prioritization
- Employee Motivation
- Sanitation Standards
- Customer Service
- Customer service-focused
- Training and mentoring
- Staff Training and Development
- Staff Scheduling
- Performance Improvements
- Teamwork and Collaboration
- Clear Communication
- Creative Thinking
- Employee Training and Development
Timeline
EVS Area Tech/ Housekeeping
ECUHealth RCH
08.2023 - Current
EMR Technician, First Responder
AHOSKIE Emergency Responders
11.2019 - 06.2022
Sales Associate, Deli /Bakery, CAP1, CAP2
Walmart Super Center
09.2013 - 08.2023
Volunteer Administrator
Kids Dominion Development Center
08.2012 - 01.2013
Residential Counselor/ Family Service Specialist
Methodist Home for Children and Youth
09.2010 - 07.2012
Lead Teacher
New Hope Child Development Center
01.2009 - 11.2009
Certificate - EMR
Roanoke Chowan Community College
Credentials - Child Care Administrative
RCCC
Credentials - Childcare
RCCC
Bachelor Of Arts - Sociology
Mid-Atlantic Christian University
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