Belinda Kinyon
Twin Falls,ID
Summary
Proven leader with strong analytical, communication, and teamwork skills. Adaptable and eager to contribute to team success while continuously developing professional skills. Committed to a positive attitude and ongoing learning.
Overview
15
15
years of professional experience
Work History
Quality Education Specialist
St. Luke Hospital
12.2023 - Current
- Staff Development: Led the implementation of staff education, competency assessment, quality assurance, and orientation programs.
- Coaching and Feedback: Provided coaching and real-time feedback to staff to enhance performance and development.
- Performance Monitoring: Conducted regular staff monitoring to identify performance trends and efficiency issues.
- Problem Resolution: Resolved system-related problems through research and effective communication with end-users.
- IT Issue Management: Investigated and promptly resolved IT application issues.
- Subject Matter Expertise: Served as a subject matter expert for applications, workflows, and processes.
- Team Participation: Actively participated in work groups, task forces, and teams to drive organizational goals.
Patient Access Specialist
St. Luke's Magic Valley Medical Center
04.2014 - 12.2023
- Template Management: Adjusted templates for connect and clinic needs.
- Onboarding and Training: Preceptor for onboarding Connect Specialists; maintained and implemented classroom training.
- Customer Service: Delivered exceptional service with high accuracy.
- Leadership Support: Assisted supervisors with leadership duties, including time and scheduling tasks.
- Leadership and Expertise: Acted as a leader and subject matter expert for peers.
- Technical Proficiency: Expert in Workforce Management, Epic, Outlook, and scheduling systems.
Server
Applebee's
03.2010 - 04.2014
- Cultivated warm relationships with regular customers.
- Trained onboarding employees.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
GED -
Castleford High School
CastlefordSkills
- Leadership: Led teams, provided training, real-time feedback, and guidance to peers and new employees
- Organizational Skills: Managed workflows, adjusted templates, and participated in strategic planning and committee work
- Strategic Planning: Developed and implemented plans to optimize workflows and improve efficiency
- Crucial Conversations: Skilled in handling sensitive conversations with staff and leadership
- Time Management: Effectively managed time and scheduling tasks
- Critical Thinking: Applied problem-solving skills to address challenges and improve processes
- Communication: Excellent oral and written communication skills
- Adaptability: Quickly adapted to changing environments and new systems
- Self-motivation: Consistently took initiative to improve skills and contribute to team success
- Health and Safety: Committed to maintaining a safe and healthy work environment
- Template Builder: Experienced in building and adjusting templates
- Outlook: Proficient in email communication and scheduling
Timeline
Quality Education Specialist
St. Luke Hospital
12.2023 - Current
Patient Access Specialist
St. Luke's Magic Valley Medical Center
04.2014 - 12.2023
Server
Applebee's
03.2010 - 04.2014
GED -
Castleford High School
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