Belinda Lester

Administrative Assistant: Cardiothoracic Surgery

Emory Healthcare

07.2003 - 11.2019

Provided comprehensive clinical and administrative support to attending physicians within the Emory Department of Cardiothoracic Surgery, ensuring seamless operations and efficient patient care delivery.
Obtained clinical referrals and pre-certifications for patients related to outpatient diagnostic procedures using accurate CPT and ICD-10 codes to facilitate an expeditious approval.
Registration of patients utilizing the GE Healthcare IDX system while also obtain demographic and medical information in order to create the patient’s electronic medical record.
Prepared correspondence, clinical reports, referring letters, diagnostic tests, clinical documents, and patient related materials in order to assist physicians to be organized and efficient with patient care.
Scheduled patient’s appointments that included but was not limited to: outpatient clinical visits, pertinent laboratory tests, planned and acute hospital admissions and cardiothoracic surgery dates.
Provided clinic and hospital information to visitors, students, and staff regarding operations of the department by multiple communication methods, including face to face, telephone, electronic mail, and domestic postage mail.
Answered and screened patient phone calls, in order to determine which appropriate pathway the patient’s concerned needed to be addressed
Supervised and delegated work to other administrative and clerical employees, in order to ensure tasks were done in a timely and efficient manner, while also updating all staff on new policies and procedures as they became available
Coordinated domestic and international travel arrangements for physicians while also scheduling and maintaining multiple events in the physician’s calendar
Opened, reviewed, and processed incoming mail while also keeping a par level of office and medical supplies.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Scheduled office meetings and client appointments for staff teams.
Created and maintained databases to track and record customer data.
Executed record filing system to improve document organization and management.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Assisted development and implementation of new administrative procedures.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Developed strategies to streamline and improve office procedures.
Processed customer orders accurately and within agreed timeframes to meet service standards.
Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Drafted correspondence and other documents for CEO and department heads in company's voice.
Managed department budgets and generated financial reports for management review.
Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Volunteered to help with special projects of varying degrees of complexity.
Established administrative work procedures to track staff's daily tasks.
Liaised between clients and vendors and maintained effective lines of communication.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Performed research to collect and record industry data.
Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Transcribed and organized information to assist in preparing speeches and presentations.
Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Summary

Overview

Work History

Supervisor of Operations

Administrative Assistant: Cardiothoracic Surgery

Education

Leadership Academy -

Edwards VCC Level 1 Training -

Associate of Arts Business Administration -

Associate of Arts - Business Administration

Associates Degree in Health Information Technology -

Certificate in Medical Insurance Billing & Coding -

Diploma -

Skills

Timeline

Supervisor of Operations

Administrative Assistant: Cardiothoracic Surgery

Leadership Academy -

Edwards VCC Level 1 Training -

Associate of Arts Business Administration -

Associate of Arts - Business Administration

Associates Degree in Health Information Technology -

Certificate in Medical Insurance Billing & Coding -

Diploma -

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