Summary
Overview
Work History
Education
Skills
Timeline
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Belinda Mangle

Beverly,NJ

Summary

Accomplished healthcare leader with 20+ years of experience leading multi-disciplinary teams within hospital settings. Skilled in performance improvement, implementing initiatives that enhance efficiency and overall improvement of patient care . Seeking to leverage a deep understanding of healthcare operations and clinical best practices to deliver solutions and make a positive impact on healthcare organizations.

Overview

24
24
years of professional experience

Work History

Utilization Review Coordinator Pediatric Lead

Friends Hospital
05.2019 - Current
  • Collaborate with physicians, nursing staff and social services to ensure patients receive services which align with their treatment needs.
  • Develop aftercare and safety plans improving patient outcomes and reducing rapid re-hospitalization by 15%.
  • Improve treatment team deadline adherence by 90%.
  • Perform audits of team meetings, identify needs and implement interventions.
  • Lead solution focused interagency meetings with insurance companies, community supports, patients and caregivers.
  • Educate and train new staff in phone management, documentation and treatment planning: UM, nursing, social workers, resident doctors, medical students.
  • Analyze patient data and medical history to develop evidence-based interventions for improved clinical outcomes.
  • Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
  • Perform daily concurrent and prior authorization review of services.



Server

Olive Garden Restaurant
09.2018 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items for upwards of 30 guests at at time.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Intake Supervisor

Sunspire Health
11.2017 - 12.2018
  • Created and implemented assessment modules in remote/ startup environment.
  • Managed 50+ inquiry/assessment calls daily.
  • Supervised overnight shift access center team.
  • Provided clinical support and treatment options in remote setting via phone, email and online chat for clients and family members seeking substance abuse services both within and outside of our national facility network.
  • Implemented new hire training and evaluations.
  • Evaluated individuals for treatment utilizing EMR to document identified psychosocial, co-occurring and medical concerns.

Utilization Review Coordinator

Hampton Behavioral Health (UHS)
12.2015 - 11.2017
  • Performed 20+ daily concurrent reviews, pre-certifications and evaluated charts for provider accuracy including initial certifications, re-certifications, resumption and discharge plans.
  • Collaborated treatment team to ensure all chart documentation reflected medical necessity.

Assessment and Referral Center Shift Supervisor/Admissions Counselor

The Horsham Clinic (UHS)
08.2001 - 11.2017
  • Managed high volume Access and Referral Center for 206 bed acute care psychiatric hospital.
  • Assisted QA in development of new patient safety measures within department setting ie rounds, structures, privacy initiatives, new staffing assignments and responsibilities.
  • Represented Admissions Department during meetings with crisis unit staff from local emergency departments, outpatient providers, insurance providers, county mental health professionals and administration.
  • Conducted level of care assessments for walk in patients seeking psychiatric and/or co-occurring substance abuse treatment.
  • Assisted Admissions Director with new hire interviews, training, scheduling, call monitoring.
  • Created and implemented staff training and intervention plans.

Education

Bachelor of Arts - Psychology

Moravian College
Bethlehem, PA

Skills

  • Cerner EMR
  • Teams, Zoom
  • Team management
  • MS office
  • Problem resolution
  • Organization

Timeline

Utilization Review Coordinator Pediatric Lead

Friends Hospital
05.2019 - Current

Server

Olive Garden Restaurant
09.2018 - Current

Intake Supervisor

Sunspire Health
11.2017 - 12.2018

Utilization Review Coordinator

Hampton Behavioral Health (UHS)
12.2015 - 11.2017

Assessment and Referral Center Shift Supervisor/Admissions Counselor

The Horsham Clinic (UHS)
08.2001 - 11.2017

Bachelor of Arts - Psychology

Moravian College

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