Belinda Manley
McAllen,TX
Summary
Dynamic leader with proven expertise in store operations oversight and team leadership. Excelled in enhancing customer satisfaction and driving sales strategies, resulting in significant performance improvements. Skilled in inventory management and staff development, adept at fostering a culture of excellence and accountability.
Overview
32
32
years of professional experience
Work History
Store Manager
Steps New York
McAllen, TX
10.2023 - Current
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Maintained accurate records of employee performance reviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Delegated work to staff, setting priorities and goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Ensured compliance with safety regulations and company policies.
- Updated and maintained store signage and displays.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed daily banking activities such as deposits and withdrawals.
- Recruited, trained and supervised new employees.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Worked effectively in team environments to make the workplace more productive.
Store Manager
Pandora Jewelry
McAllen, TX
09.2022 - 09.2023
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory, tracking, and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Implemented best practices ensuring minimal inventory loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Retail Sales Manager
Ulta Salon and Cosmetics
Edinburg, TX
09.2021 - 09.2022
- Increased store sales by cross-selling complementary items.
- Worked with employees' proactive strategies to meet operational and sales goals.
- Demonstrated knowledge of audit and compliance standards.
- Managed a team of sales associates, ensuring high levels of customer service and sales performance.
- Developed plans for increasing customer loyalty programs.
- Created weekly and monthly reports on store performance and sales objectives.
- Resolved customer complaints regarding sales and service.
Service Manager
HEB Grocery Store
McAllen, TX
06.1993 - 07.2021
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Motivated and supported employees to maintain low turnover.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Monitored employee performance through key metrics analysis.
- Guided department employees on changes from management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Oversaw daily operations of the service department, including scheduling and workflow management.
Education
Weslaco High School
Weslaco, TXSkills
- Payroll Management
- Store Opening and Closing Procedures
- Team Building
- Customer service
- Inventory Management
- Sales Strategies
- Store Opening and Closing
- Cash Management
- Store Operations Oversight
- Problem Anticipation and Resolution
- Customer Service Management
- Performance evaluation and monitoring
- Team Leadership
- Decision making
- Training Management
- Management Team Building
- Staff Development
Education and Training
other
Timeline
Store Manager
Steps New York
10.2023 - Current
Store Manager
Pandora Jewelry
09.2022 - 09.2023
Retail Sales Manager
Ulta Salon and Cosmetics
09.2021 - 09.2022
Service Manager
HEB Grocery Store
06.1993 - 07.2021
Weslaco High School
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