Belinda McGill
Killeen,TX
Summary
Detailed oriented customer service representative, responding to incoming calls in a timely manner to direct callers, schedule travel itineraries, and assist with inquires in order to provide a smooth, clear and professional courteous communication practice.
Overview
4
4
years of professional experience
Work History
Senior Leader Specialist
U.S. Army
, Killeen-Temple-Fort Hood TX
02.2009 - 3 2015
- Used developed skills in prioritizing, decision making, time management, and verbal/written communication skills.
- Team leader with a proven ability to train, supervise, motivate, and evaluate employees.
- Performed on the job as well as in class training to employees.
- Maintained safety of operations in accordance with OSHA, EPA, and US Army standards.
- Tracked incoming and outgoing supply of bulk fuel monthly.
Customer Service Representative / Agent Mentor
Teleperformance
Killeen, TX
06.2017 - 03.2021
- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Obtain necessary information and transferred calls to correct extensions.
- Maintain confidentiality, security and integrity of client and organizational data.
- Processed customer adjustments to maintain financial accounts.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer service agents questions via LiveChat during shifts.
CCTV Operator
Starside Security
Austin , TX
08.2021 - Current
- Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Offered technical support and troubleshot issues to enhance office productivity.
- Participated in staff meetings, special events and professional development activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated records and files to maintain accurate and compliant documents.
- Supplied extracts from CCTV recordings to maintain records.
- Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.
Education
Medical Administrative Assistant - Medical Administrative Assistant
Training Center For Healthcare Careers
Harker Heights, TX2018
GED - General Education
G.E.D
Lawton, OK2002
Skills
- Documentation and reporting
- Call center operations
- Logging call information
- Data entry
- Customer relationship management
- Inbound phone calls
- Microsoft Office
- Verbal and written communication
- 1 year of remote work experience
Timeline
CCTV Operator
Starside Security
08.2021 - Current
Customer Service Representative / Agent Mentor
Teleperformance
06.2017 - 03.2021
Senior Leader Specialist
U.S. Army
02.2009 - 3 2015
Medical Administrative Assistant - Medical Administrative Assistant
Training Center For Healthcare Careers
GED - General Education
G.E.D