Belinda McGowan
Odessa
Summary
Customer-focused retail associate with expertise in retail dynamics and customer service standards. Proven ability to deliver quality product recommendations and solutions that meet customer needs and exceed expectations. Dedicated to implementing sales service and customer experience initiatives that drive strong sales performance.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Verizon
Midland
08.2023 - Current
- Consistently exceed monthly individual sales metrics, ranking among top store performers.
- Prospect and acquire new small-to-medium business accounts through networking, referrals, and outbound outreach.
- Collaborate with store leadership to drive overall location sales and achieve team revenue goals.
- Build and maintain strong client relationships, resulting in repeat business and referrals.
- Present customized wireless and business solutions, demonstrating strong product knowledge.
- Manage the full sales cycle, from prospecting and qualifying leads to closing deals and post-sale account support.
In-Home Expert
Asurion Insurance Services, Inc.
Midland
08.2023 - Current
- Delivered on-site technical support and home technology setup for customers.
- Promoted and sold Verizon products and home protection plans.
- Activated phone lines, configured devices, and provided personalized product training.
Work Study - Business & Social Behavioral Division
Midland College
Midland
03.2023 - 08.2023
- Managed front office operations, ensuring smooth communication by answering calls, greeting visitors, and routing inquiries efficiently.
- Designed and produced promotional materials such as flyers, handouts, and bulletins to enhance visibility and support for faculty and campus events.
- Streamlined filing systems for administrative departments, improving organization and accessibility of documents.
Education
Office Systems Technology -
Midland College
Midland, TX07-2023
High School Diploma -
Jefferson High School
El Paso, TX01-2018
Skills
- Sales strategies
- Selling techniques
- Customer service
- POS operation
- Bilingual skills
- Sales goal achievement
- Relationship building
- Customer follow-up
- team collaboration
- Problem-solving
- Wireless knowledge
- Business development
- product troubleshooting
Timeline
Retail Sales Associate
Verizon
08.2023 - Current
In-Home Expert
Asurion Insurance Services, Inc.
08.2023 - Current
Work Study - Business & Social Behavioral Division
Midland College
03.2023 - 08.2023
Office Systems Technology -
Midland College
High School Diploma -
Jefferson High School