Belinda E. McPherson
Flemington
Summary
Completed course for Peer support through mainstream. I am now certified
Overview
21
21
years of professional experience
1
1
Certification
Work History
Monitor
Good News Home
Flemington, NJ
10.2024 - 08.2025
- Supported clients with daily living activities, maintained a safe environment and provided emotional support
- Assisted with medication management, and helped with residents adhering to their treatment plans
- Maintained office paperwork and files, as well as house drills and medication inventory
Client & Peer Recovery Specialist in Training
Integrity House
Newark, NJ
07.2023 - 01.2024
- Progressed from Liaison to Head of House Operations Chief within six months
- Liaised communications between clients and professional staff
- Collected and entered data client requests for services, special trips, phone calls, dietary needs and presented client proposals at staff meetings
- Assisted in resolving conflicts between clients
- Agency staff meetings, Case Conferences and Individual and Group Supervision
- Completed Center for Addiction Recovery class & obtained certificate to prepare for 500 hour internship program
Salon Manager
Matters Edge Tanning
East Windsor, NJ
02.2017 - 04.2020
- Handled opening and closing procedures, bank deposits, inventory & equipment sanitization
Data Entry Document Processor
Cenlar
Ewing, NJ
04.2016 - 08.2016
- Input sensitive client information into office system to clarify if accounts were paid, up to date, or delinquent
- Pulled files, determined if documents were 'true' copies & returned sensitive documents to clients through mail
- Used Rekon and Directo
Assistant Office Manager (Internship)
Kings Ferry Square Apts.
Philadelphia, PA
08.2013 - 01.2014
- Assisted in creating new filing system for tenant files
- Handled tenant payments and billing for complex; scheduled appointments for maintenance for new units
Billing Coordinator
Bodek & Rhodes
Philadelphia, PA
06.2011 - 06.2013
- Reviewed and released reorders for customer fulfillment based on established parameters
- Maintained communication with customers concerning timely payment schedules
- Researched and resolved customer issues impeding timely receipt of payments
- Negotiated and adjusted payment schedules due to discrepancies, freight and restocking fees
- Flashed delinquent accounts to credit groups
Customer Service Collector
Wachovia/Wells Fargo
Philadelphia, PA
10.2009 - 06.2010
- Initiated customer outbound calls for collection services department
- Managed collections for ACLS, PEL, and Consumer Loans
- Administered data collection for client tracking, debt resolution and credit reporting
- Assisted clients with payment arrangements
Credit Bureau Report Representative
Tate & Kirlin Associates, Inc.
Philadelphia, PA
04.2009 - 10.2009
- Initiated and fielded calls for high-volume debt collection management agency
- Reconciled client’s personal data for purposes of debt resolution and credit reporting
Mailing Supervisor/Leader
Vertis Communications
Chalfont, PA
03.2005 - 02.2009
- Assigned and monitored production team
- Port and catalogue statistical production reports for upper management
- Responsible for daily communication between manufacturing and mailing departments
- Facilitated annual and midyear evaluations for over 30 employees
- Formulated and implemented new training modules and procedures
Customer Service Manager
ACE
Philadelphia, PA
08.2004 - 03.2005
- Maintained accounting records including expenditures, receipts, accounts payable & receivables
- Created reports on all currency inflows and outflows
- Generated month end inventory control reports
- Interacted daily with high volume walk-in customer traffic
- Handled general management of employees and store operation
Education
Liberal Arts, Science
Pierce College
Philadelphia, PASkills
- Provides support and offers individualized guidance, coaching, encouragement and support
- Helps clients set and pursue goals
- Shares personal experiences, challenges and successes
- Models effective coping techniques and self-help strategies
- Understands client’s rights and advocates for those with behavioral health problems to protect their rights and reduce stigma
- Builds community relationships and helps clients expand their social support networks
- Works in cooperation with other providers, family members, significant others involved in the client’s recovery
- Provides information on ways to maintain personal wellness and recovery and advises on community resources
- Resolves conflicts and recognizes early signs of crisis
- Adheres to all rules of confidentiality relating to clinical information and treatment
- Participate in ongoing staff training and development
Certification
Certified Peer Recovery Specialist
Timeline
Monitor
Good News Home
10.2024 - 08.2025
Client & Peer Recovery Specialist in Training
Integrity House
07.2023 - 01.2024
Salon Manager
Matters Edge Tanning
02.2017 - 04.2020
Data Entry Document Processor
Cenlar
04.2016 - 08.2016
Assistant Office Manager (Internship)
Kings Ferry Square Apts.
08.2013 - 01.2014
Billing Coordinator
Bodek & Rhodes
06.2011 - 06.2013
Customer Service Collector
Wachovia/Wells Fargo
10.2009 - 06.2010
Credit Bureau Report Representative
Tate & Kirlin Associates, Inc.
04.2009 - 10.2009
Mailing Supervisor/Leader
Vertis Communications
03.2005 - 02.2009
Customer Service Manager
ACE
08.2004 - 03.2005
Liberal Arts, Science
Pierce College