Belinda Mendez
Spring,TX
Summary
Encouraging Lead and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
As a Learning Trainer, I'm committed to help plan and implement comprehensive training and professional Microsoft development programs. Bringing 6 years of extensive experience Management. Collaborative team player dedicated to making positive contributions to company.
Overview
13
13
years of professional experience
Work History
Learning Trainer
Amazon
11.2023 - Current
- Maintained up-to-date knowledge of industry trends, integrating new ideas into existing training curriculums when relevant.
- Served as subject matter expert in specialized areas, delivering high-quality training sessions for advanced skill development.
- Championed a culture of continuous learning, fostering an environment where employees are encouraged to seek opportunities for personal and professional growth.
- Addressed performance gaps through targeted interventions such as one-on-one coaching or group workshops, enhancing workforce competency levels.
- Trained and mentored 50 new personnel hired to fulfill various roles.
Process Assistant
Amazon
03.2021 - 11.2023
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
- Streamlined order processing for faster customer service and improved satisfaction rates.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Lead recruitment efforts for hiring top talent in warehousing roles, contributing to the overall success of the company''s operation teams.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
Sales Executive
MACY'S, INC.
08.2015 - 02.2020
- Led team of 150 members to achieve targeted monthly sales goals while overseeing day-to-day store operations.
- Created and led team training on numerous topics, such as selling techniques, client communications, and utilizing internal software to improve team performance and operational flow.
- Drove and maintained team morale by acknowledging and rewarding excellent staff performance
- Worked cohesively with higher leadership to strategize and develop strategies leading to 30% increase in sales
- Handled daily cash count to ensure all cash was properly handled to avoid theft or shortages
- Owned annual performance evaluations for all of my direct reports
- Fostered and maintained relationships with all levels of management, both in-state and corporate.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
My Macy's Specialist
MACY'S, INC.
04.2015 - 02.2016
- Provided exceptional customer service, both in person and digitally, to enrich each client's personalized retail experience
- Increased sales and minimized returns by providing customers with in depth product knowledge on multiple luxury brands
- Assisted My Macy's members in all stages of their shopping experience to ensure each member had a seamless experience
- Developed POS and MPOS systems skills through client relationships through consistent communication and attentive service. Maintained high professionalism in any stressful situations.
Wendy's Shift Supervisor
WENDY'S
01.2011 - 08.2015
- Demonstrated a high level of management skills by leading a team of (insert number), owning the front and back of house restaurant operations, and ensuring the restaurant upheld all corporate protocols, sanitation policies, and safety regulations
- Resolved any customer-related issues in an a timely manner by utilizing critical thinking and problem-solving skills.
- Provided vendor outreach to meet any company needs and owned vendor onboarding processes
- Strategized and implemented new processes to improve efficiency and cut operational costs when needed
- Created detailed reports on weekly, monthly, and annual revenue and expenses.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Education
Associate of Arts - Business Supply & Operation Management
Lone Star College System
Spring, TX08.2026
Project Management
Lone Star College System
Spring, TX2025
High School Diploma -
Penn Foster High School
Scottsdale, AZ05.2013
Skills
- Microsoft Suite
- Google Suite
- Adaptive Learning
- Facilitation Techniques
- Student Motivation
- Business Needs Analysis
- Training Needs Analysis
- Fluent in speaking, reading and writing in English and Spanish
- Six Sigma Methodologies
Languages
Spanish
Professional Working
Timeline
Learning Trainer
Amazon
11.2023 - Current
Process Assistant
Amazon
03.2021 - 11.2023
Sales Executive
MACY'S, INC.
08.2015 - 02.2020
My Macy's Specialist
MACY'S, INC.
04.2015 - 02.2016
Wendy's Shift Supervisor
WENDY'S
01.2011 - 08.2015
Associate of Arts - Business Supply & Operation Management
Lone Star College System
Project Management
Lone Star College System
High School Diploma -
Penn Foster High School
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