Summary
Overview
Work History
Education
Skills
Websites
References
Languages
Timeline
Generic
Belinda Mumbua

Belinda Mumbua

Nairobi,Kenya

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

I am also a passionate architectural designer seeking to enhance my professional skills in a dynamic and challenging environment. I aim to solve complex design design problems effectively, while contributing to long-term success in the construction and design industries.

Overview

6
6
years of professional experience

Work History

Freelance Architectural Designer

01.2024 - Current
  • Company Overview: https:/belindasisna254.web.app
  • Collaborated with clients to create custom architectural designs for residential and commercial projects
  • Developed detailed drawings, blueprints, 3D renderings using Revit, SketchUp and Lumion
  • Managed project timelines, budgets, and client expectations to ensure timely completion of deliverables
  • Applied innovative design solutions to enhance space functionality and aesthetics
  • Consulted for materials, finishes, and design adjustments ensuring client satisfaction
  • Https:/belindasisna254.web.app

Bartender-Part Time

Doubletree By Hilton- Kenya
Nairobi, Kenya
01.2023 - Current
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Assisted in setting up the bar for service shift.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Poured wine, beer and cocktails for patrons.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Intern

WAK Construction Company
Nairobi, Kenya
12.2022 - 04.2023
  • Assisted in organizing project materials, facilitating communication, and proof reading documentation for multiple projects
  • Managed both physical and digital copies of critical documents, ensuring accuracy, and consistency
  • Shadowed senior staff to understand project lifecycle management and construction oversight
  • Recommended process improvements to streamline team operations and enhance decision making

Food and Beverage Server

Double Tree by Hilton-Kenya
Nairobi, Kenya
01.2019 - 01.2023
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Processed payments from customers using the POS system.
  • Performed opening side work duties such as filling salt shakers or rolling silverware into napkins.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Interior Designer

Sahihi Interior Builders
01.2022 - 05.2022
  • Designed corporate interior spaces with ergonomic and aesthetic considerations
  • Utilized 3D software for project visualization, tailoring designs to clients' preferences and budgets
  • Managed project deliverables, teams and finances, ensuring projects were completed on time and budget
  • Provided guidance on fabric selection and custom furnishings, creating designs from contemporary to classic
  • Used natural and artificial lighting strategies to highlight features and areas of rooms.

Education

Higher National Diploma - Interior Design

NAIROBI INSTITUTE OF TECHNOLOGY
Nairobi, Kenya
01.2023

Foundation Degree - Architecture

GRAFFIN'S COLLEGE
WESTLANDS, NAIROBI, Kenya
01.2023

Some College (No Degree) - Certificate of Bar Operations

International Hotel And Tourism Institute
Kenya
12-2019

Some College (No Degree) - Certificate of Restaurant Operations

International Hotel And Tourism Institute
Kenya
12-2019

Skills

  • Lumion
  • Revit
  • Photoshop
  • Reservation handling
  • Food and beverage sales
  • Property management systems
  • Hotel safety regulations
  • Revenue management
  • Cross-cultural awareness
  • Social media networking
  • Guest accommodations
  • Quality assurance
  • Egornomic design
  • Furnishing selection
  • Project visualization
  • Construction Inspection
  • Employer liability insurance
  • Quality control
  • Organizing materials
  • Scheduling
  • Streamlining workflows

References

Bravin Mwashi - Restaurant Manager Double Tree by Hilton

+254702821740

Bravin.mwashi@hilton.com

David Mugendi- WAK Construction Manager

+254792281322

Irene Ndanu - Manager Sahihi Builders Company

 +254792281322

Languages

  • English, Fluent
  • Swahili, Fluent

Timeline

Freelance Architectural Designer

01.2024 - Current

Bartender-Part Time

Doubletree By Hilton- Kenya
01.2023 - Current

Intern

WAK Construction Company
12.2022 - 04.2023

Interior Designer

Sahihi Interior Builders
01.2022 - 05.2022

Food and Beverage Server

Double Tree by Hilton-Kenya
01.2019 - 01.2023

Higher National Diploma - Interior Design

NAIROBI INSTITUTE OF TECHNOLOGY

Foundation Degree - Architecture

GRAFFIN'S COLLEGE

Some College (No Degree) - Certificate of Bar Operations

International Hotel And Tourism Institute

Some College (No Degree) - Certificate of Restaurant Operations

International Hotel And Tourism Institute

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Belinda Mumbua