Summary
Overview
Work History
Education
Skills
Timeline
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BELINDA Napier

Phenix City,AL

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

20
20
years of professional experience

Work History

Owner

Self-employeed
Phenix City, AL
10.2004 - 07.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Identified new opportunities for growth, expansion, and diversification.
  • Implemented quality assurance processes to ensure product excellence.
  • Conducted performance reviews for employees on a regular basis.
  • Developed strategic plans to increase profitability and efficiency.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Provided direction and guidance to employees.
  • Analyzed industry trends to develop competitive strategies.
  • Created marketing campaigns to attract new customers.
  • Managed daily operations of business, including hiring and training staff.
  • Developed policies and procedures for the organization.
  • Collaborated with other owners on joint ventures and shared resources.
  • Maintained relationships with existing clients by providing superior customer service.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Executed performance reviews to encourage improved productivity for team members.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and creation of operational procedures and workflow planning.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Developed and implemented successful sales strategies to meet business goals.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Implemented successful business strategies to increase revenue and target new markets.

Education

Real Estate

Sheperding Real Estate
Phenix City, AL
02-2006

Cosmetology -

Mable Bailey
Columbus, GA
05-1993

High School Diploma -

Central High School
Phenix City, AL
05-1986

Skills

  • Marketing tactics
  • KPI Management
  • Administrative Oversight
  • Business Management
  • Regulatory Compliance
  • Labor Relations
  • Budget Administration
  • Negotiation
  • Relationship Building
  • Project Management
  • Budget Development
  • Verbal and written communication
  • Staff hiring
  • Hiring and staffing
  • Profit and loss analysis
  • Customer Relations
  • Strategic project planning
  • Business Planning
  • Business marketing
  • Cash flow optimization
  • Business Administration
  • Business Development
  • Contract negotiation expertise
  • Team Oversight
  • Financial Management
  • Sales oversight
  • Cost Reduction
  • Client Service
  • Financial Planning
  • Staff Management
  • Project estimating
  • Sales management

Timeline

Owner

Self-employeed
10.2004 - 07.2024

Real Estate

Sheperding Real Estate

Cosmetology -

Mable Bailey

High School Diploma -

Central High School

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BELINDA Napier