Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Belinda Olsen

South Jordan,Utah

Summary

Dynamic Business Operations Manager with a comprehensive background in process improvement, strategic planning, software configuration, and team leadership. Highly skilled at building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Successfully improved operational efficiencies, streamlined processes, and increased profitability in previous roles, while connecting with clients along the way.

Overview

12
12
years of professional experience

Work History

Business Operations Manager

Saprea
Lehi, Utah
03.2022 - Current
  • Oversaw multidisciplinary teams encompassing IT, office administration, and project management.
  • Evaluated current business processes and developed plans for improvement, change management, and cost savings.
  • Analyzed complex cross-department workflows to configure, deploy, and train users in CRM, resulting in the first successful CRM deployment in the organization.
  • Managed the operational IT budget, staff, hardware, software, and compliance with laws and regulations, including GDPR.
  • Consolidated software across the organization for centralized administration and configuration, saving over $100k annually.
  • Conducted regular assessments of existing risks, identified potential new risks, and developed strategies for mitigation.

Co-Founder

The Hybrid Collective
South Jordan, UT
01.2016 - Current
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies, and company policies.
  • Oversaw planning of annual photography conference including budgeting, forecasting, venue selection, catering, audio visual vendors, staff, scheduling, and event logistics.
  • Sourced speakers and instructors to ensure a well rounded depth and breadth of topics, presentation styles, and hands-on learning.
  • Secured and coordinated with sponsors, including contract negotiation, tradeshow setup, visual representation, and promotional activities.

Product Education Manager

Entrata
Lehi, Utah
10.2021 - 03.2022
  • Onboarded and provided continued education to both customers and internal employees.
  • Utilized technical skills and expertise to troubleshoot workflow concerns, and configure software to meet client solutions.
  • Assisted in creating technical documentation, instructional videos, and other materials to boost product awareness, adoption, and usage through educational content.
  • Evaluated training materials prepared by instructors, and the effectiveness of training by using feedback surveys and focus groups.

Events & Logistics Manager

Saprea
Lehi, Utah
12.2018 - 10.2021
  • Provided oversight for event logistics, including venue selection, staffing, volunteer recruitment, seating arrangements, catering, audio-visual, décor, entertainment, and registration process.
  • Ensured compliance with health, safety, and legal regulations, minimizing risk and liability for events during COVID.
  • Collaborated with marketing, finance, outreach, and executive team to define scope of work and timeline to support each department involved.
  • Deployed and configured Classy event management software containing information about donors, sponsors, leads, and volunteers.

General Manager

theFINDlab
Orem, Utah
01.2013 - 11.2018
  • Grew a cash flow negative company to $2.5M revenue in three years by developing a leadership framework, streamlining production processes, establishing company policies, developing a strategic pricing and marketing plan.
  • Managed, nurtured, and mentored a team of +50 employees while navigating the challenges of using antiquated film scanning equipment.

Education

Associate of Applied Science -

Utah State University
Logan, UT
01-2010

BBA -

Western Governors University
Salt Lake City, UT
12-2025

MBA Candidate -

Utah Valley University
Orem, UT
12-2027

Skills

  • Strategic planning
  • Process improvement
  • Operational risk management
  • Change management
  • Human Resources management
  • Team building and mentorship
  • Project management
  • Financial accountability

References

References available upon request.

Timeline

Business Operations Manager

Saprea
03.2022 - Current

Product Education Manager

Entrata
10.2021 - 03.2022

Events & Logistics Manager

Saprea
12.2018 - 10.2021

Co-Founder

The Hybrid Collective
01.2016 - Current

General Manager

theFINDlab
01.2013 - 11.2018

Associate of Applied Science -

Utah State University

BBA -

Western Governors University

MBA Candidate -

Utah Valley University

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Belinda Olsen