Belinda Perez
Garden Grove,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Payroll Specialist
TheLender
2022.10 - Current
- Ensured accurate and timely payroll processing for over 200 employees on a semi-monthly basis.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Maintained thorough documentation of all payroll-related transactions, ensuring a well-organized system for easy reference during audits or reviews.
- Provided training sessions on payroll processes for new hires within the HR department.
- Managed garnishments, levies, and support orders according to state laws while protecting employees'' privacy rights.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Verified timekeeping records and handled any discrepancies with employees.
- Performed special calculations for commissions, reimbursements & bonuses.
- Assisted employees in resolving discrepancies related to paychecks or deductions, fostering a positive relationship between the HR department and staff members.
- Maintained strict confidentiality of sensitive employee information, ensuring compliance with all applicable data privacy regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Completed payroll accurately and timely to meet employee expectations.
- Updated employee files with new details such as changes in address or salary levels.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Processed manual checks for employees in accordance with company policies.
- Knowledge of ADP systems, Workforce Now & Total Source
- Assist with many HR related tasks on a daily basis.
HR Assistant
LoanStream
2022.01 - 2022.10
- Collaborated with HR to resolve discrepancies and process updates related to employee benefits, deductions, and personal information changes.
- Provided excellent customer service to employees by addressing inquiries and resolving issues related to their paychecks, benefits, time off balances and any other concerns.
- Enhanced teamwork within the department by contributing ideas during meetings and actively participating in group projects.
- Managed garnishments, levies, and support orders according to state laws while protecting employees'' privacy rights.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Verified timekeeping records and handled any discrepancies with employees.
- Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
- Managed Time Doctor
Customer Service Representative
MK Battery
2017.06 - 2022.01
- Processed customer service orders promptly to increase customer satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Developed rapport with customers through active listening skills and great customer service with positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered assistance to customers, by paying attention to their needs or wants.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by creating welcoming & positive experiences.
Education
No Degree - Medical Assistant
Bryman College
Orange1998
High School Diploma -
Santiago High School
Garden Grove, CA06.1997
Skills
- Customer Service
- Teamwork Abilities
- Payroll Processing
- ADP Total Source
- ADP Workforce Now
- Microsoft Office
Timeline
Payroll Specialist
TheLender
2022.10 - Current
HR Assistant
LoanStream
2022.01 - 2022.10
Customer Service Representative
MK Battery
2017.06 - 2022.01
No Degree - Medical Assistant
Bryman College
High School Diploma -
Santiago High School
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