Belinda Pervall
Snellville,GA
Summary
Knowledgeable professional with strong background managing wide range of business operations. Adept at developing and implementing new strategies with strong understanding of industry landscape. Motivated self-starter quickly adapts to changing environments and manages multiple tasks simultaneously.
Overview
37
37
years of professional experience
Work History
Artist Manager
Dream Crew Entertainment, LLC
01.2015 - Current
- Supported artist goals with corresponding action plans and timelines.
- Leverage networks to identify and generate opportunities to increase exposure and revenue for clients.
- Established strong relationships to partner with and navigate artists with wide range of personality types.
- Oversaw budget and worked with artist to drive fiscal responsibility and profitability.
- Set realistic expectations with clients to consistently deliver on expectations.
- Assist clients with developing personal brand and public image.
- Confirmed smooth operations between clients and talent by acting as liaison.
- Negotiate with managers, promoters and union officials regarding client contractual rights and obligations.
- Oversee diverse aspects of talent representation and bookings, confirming efficient operations.
- Fostered relationships with industry professionals for future connections.
Hospitality Consultant
The Carver Companies
07.2014 - 09.2021
- Collaborated with various team members to meet guests' requests.
- Trained and supervised staff to provide highest level of customer service.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
- Sought and analyzed customer feedback to identify areas for improvement.
- Enforced provision of services in line with company standards.
- Developed and executed strategies to improve customer experience in hospitality settings.
- Planned, organized and managed events, following client specifications to enhance satisfaction.
- Developed and executed strategies to improve operational efficiency.
- Coordinated with vendors to get prompt delivery of hospitality services.
- Negotiated with vendors to reduce costs and improve quality of services.
- Managed day-to-day operations of hotel facility, scheduling staff and overseeing budgets.
Director of Food and Beverage
Doubletree By Hilton
03.2009 - 07.2014
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Worked with qualified chef to diversify menu with new offerings.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Purchased food and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales.
- Coordinated with catering staff to deliver food services for special events and functions.
Customer Service/Whole Sale Manager
The Tyler Perry Company
05.2002 - 01.2006
- Was successful in placing the Madea video series in the Walmart drug stores nationwide.
- Created and developed the distribution process of the Madea video series to independent black bookstores
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
Tour Manager
The Tony Rich Project
01.1999 - 01.2021
Staff Road Manager
South Paw Entertainment
01.1995 - 01.2000
- Brown Stone
- The Braxton's
- Janet Jackson
- Shades
- Mya
- Deborah Cox
Road Manager
TLC
01.1991 - 01.1993
Road Manager
Ralph Tresvant
01.1990 - 02.1991
Production Assistant
Triple Treat Tour
03.1990 - 05.1990
- BBD
- Keith Sweat
- Johnny Gill
Wardrobe Manager
Stephanie Mills
05.1987 - 01.1990
- Christopher Williams
Wardrobe Stylist
Jeffery Osbourn
01.1987 - 01.1989
Education
Louisiana State University And A&M College
Baton Rouge, LASkills
- Providing Feedback
- Complex Problem-Solving
- Critical Thinking
- Supporting Artist
- Professional Relationships
- Active Learning
- Business Growth
Timeline
Artist Manager
Dream Crew Entertainment, LLC
01.2015 - Current
Hospitality Consultant
The Carver Companies
07.2014 - 09.2021
Director of Food and Beverage
Doubletree By Hilton
03.2009 - 07.2014
Customer Service/Whole Sale Manager
The Tyler Perry Company
05.2002 - 01.2006
Tour Manager
The Tony Rich Project
01.1999 - 01.2021
Staff Road Manager
South Paw Entertainment
01.1995 - 01.2000
Road Manager
TLC
01.1991 - 01.1993
Production Assistant
Triple Treat Tour
03.1990 - 05.1990
Road Manager
Ralph Tresvant
01.1990 - 02.1991
Wardrobe Manager
Stephanie Mills
05.1987 - 01.1990
Wardrobe Stylist
Jeffery Osbourn
01.1987 - 01.1989
Louisiana State University And A&M College
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