Belinda Powell
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
EZ Mart Stores
08.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Alpine Cleaners
07.2022 - 08.2023
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected soiled linens and clothing and pretreated stains.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Received and counted clothing items to provide fees and date of pick up for customers.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Reduced turnaround time for guest laundry requests by prioritizing urgent orders and effectively managing workload.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
- Handled delicate garments with care, utilizing specialized cleaning methods to preserve fabric integrity and appearance.
Family Nanny
Personal Employer
09.2021 - 06.2022
- Assisted children with homework assignments and special projects across different subjects.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Taught children everyday skills and language.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Organized different types of activities to enhance physical and intellectual development.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Played games, worked on puzzles, and read books to young children.
- Coordinated transportation arrangements for extracurricular activities, doctor appointments, and other necessary engagements.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
Customer Service Cashier
Murphy USA Gas Station
11.2020 - 09.2021
- Answered product questions using knowledge of sales and store promotions.
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Processed customer orders and accurately handled payment transactions.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Collaborated with team members to ensure smooth operations during peak hours.
Waitress
Longview Bingo Hall
08.2020 - 05.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Customer Service Cashier
EZ Mart Stores
01.2020 - 07.2020
- Answered product questions using knowledge of sales and store promotions.
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Maintained customer satisfaction with quick and professional handling of product returns.
Laundry and Dry Cleaning Assistant
Craig's Cleaners
08.2019 - 12.2019
- Maintained a safe and efficient work environment by adhering to company guidelines and cleaning protocols.
- Streamlined the sorting process, ensuring accurate categorization of garments based on fabric type and cleaning requirements.
- Promoted a positive work atmosphere by collaborating effectively with team members during busy periods or staff shortages.
- Reduced garment damage rates by carefully inspecting items for stains or damages before processing.
- Supported business growth through diligent adherence to scheduling deadlines, minimizing delays in service delivery times.
Product Delivery Driver
Quest Metal A/C Duct Manufacturer
01.2007 - 02.2011
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Front Office Manager
Resuits Pest Control
04.1992 - 06.1997
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Education
High School Diploma -
Haltom High School
Haltom City, TX05.1983
Skills
- Scheduling
- Information Security
- Paperwork Processing
- Consultative Sales
- Appointment Scheduling
- Call Management
- Product Knowledge
- Data Entry
- Account Updating
- Active Listening
- Key Holder Experience
- Customer Service
- Product Sales
- Sales Expertise
- Order Processing
- Store Maintenance
- Retail Store Support
- Delivery Scheduling
- Money Handling Abilities
- Multitasking
Timeline
Customer Service Representative
EZ Mart Stores
08.2023 - Current
Customer Service Representative
Alpine Cleaners
07.2022 - 08.2023
Family Nanny
Personal Employer
09.2021 - 06.2022
Customer Service Cashier
Murphy USA Gas Station
11.2020 - 09.2021
Waitress
Longview Bingo Hall
08.2020 - 05.2021
Customer Service Cashier
EZ Mart Stores
01.2020 - 07.2020
Laundry and Dry Cleaning Assistant
Craig's Cleaners
08.2019 - 12.2019
Product Delivery Driver
Quest Metal A/C Duct Manufacturer
01.2007 - 02.2011
Front Office Manager
Resuits Pest Control
04.1992 - 06.1997
High School Diploma -
Haltom High School
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