Belinda Reyes
La Porte
Summary
Discerning Human Resources Manager with 24 years of experience promoting productive communication and coordination across organizations. Specializing in people and wages. Multi-talented Executive successful at streamlining costs and maximizing company profile in job market. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization.
Overview
27
27
years of professional experience
Work History
Store Manager
Garden of Eden Tearoom
01.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
People Lead
Walmart
06.2020 - 08.2022
- Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
- Updated affirmative action plan to comply with federal guidelines.
- Created and implemented employee benefit education plan and answered benefit-related questions to help employees select options.
- Oversaw electronic processing to deliver appropriate paychecks and benefits to employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Coordinated ongoing technical training and personal development classes for 340 staff members.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 200 plus new employees
- Knowledgeable with Workday, delegations, reports and assisted associates with creating profiles and keeping information up to date.
Academy Training Facilitator
Walmart
05.2017 - 06.2020
- Trained and mentored over 300 new personnel hired to fulfill various roles.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
Supervisor
Walmart
03.2011 - 05.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated 52 employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Connection Center Sales Associate
Walmart
04.2009 - 04.2011
- Managed over 50 customer calls per day
- Pleasantly greeted customers both in-person and on phone, providing expert assistance.
- Learned all important features of devices, services and special offers to positively influence customer decisions.
- Attended professional seminars to effectively demonstrate product and increase sales.
Pharmacy Technician
Walmart
06.1998 - 04.2009
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
Education
High School Diploma -
Pasadena High School
Pasadena, TX05.1998
Skills
- Financial leadership ability
- Project leadership
- Team leadership skills
- Staff leadership
- Deployment leadership
- Staff mentoring & leadership
- Planning leadership
- Leading large departments
Timeline
Store Manager
Garden of Eden Tearoom
01.2023 - Current
People Lead
Walmart
06.2020 - 08.2022
Academy Training Facilitator
Walmart
05.2017 - 06.2020
Supervisor
Walmart
03.2011 - 05.2017
Connection Center Sales Associate
Walmart
04.2009 - 04.2011
Pharmacy Technician
Walmart
06.1998 - 04.2009
High School Diploma -
Pasadena High School
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