Belinda Reyes
San Antonio
Summary
Dedicated and customer-focused leader with 10+ years experience in customer service. Proven ability to lead and develop teams, drive sales performance, and deliver exceptional customer experiences in both retail and high-volume call center environments. Skilled in coaching associates, resolving escalated concerns, improving service standards, and consistently meeting performance goals while fostering a positive and results-driven workplace culture.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
Work History
Assistant Manager
Champs Sports
San Antonio
03.2014 - Current
- Lead, coach, and motivate a team of sales associates to consistently achieve and exceed sales goals.
- Drive store revenue by modeling exceptional customer service and maintaining strong product knowledge in footwear and athletic apparel.
- Support daily store operations, including opening/closing procedures, cash handling, and loss prevention standards.
- Train and onboard new team members, providing performance feedback and ongoing development.
- Maintain visual merchandising standards and ensure brand presentation aligns with company guidelines.
- Monitor key performance indicators such as sales conversion, UPT, and average transaction value.
- Assist with inventory management, including shipment processing, stock replenishment, and cycle counts.
- Resolve customer concerns professionally to ensure a positive shopping experience and brand loyalty.
- Act as Manager-on-Duty in the absence of the Store Manager.
Customer Service Representative
Kohls Call Center
San Antonio
09.2017 - 07.2019
- Handled high-volume inbound calls assisting customers with orders, payments, returns, and rewards accounts.
- Resolved customer concerns efficiently while maintaining professionalism and empathy.
- Documented customer interactions accurately in internal systems.
- Met and exceeded performance metrics for call time, quality assurance, and customer satisfaction.
Education
Memorial High School
San Antonio, TXSkills
- Customer Service Excellence
- Effective Verbal & Written Communication
- Conflict Resolution
- Time Management
- Multitasking in Fast-Paced Environments
- Team Collaboration
- Active Listening & Empathy
Languages
English
Professional
Spanish
Limited
Timeline
Customer Service Representative
Kohls Call Center
09.2017 - 07.2019
Assistant Manager
Champs Sports
03.2014 - Current
Memorial High School