Belinda Rivera
Glendale,AZ
Summary
Attentive leadership with excellent work ethic and positive demeanor. Organized and dedicated with over 20years of hands-on experience in administrative roles.. Highly-motivated employee with desire to take on new challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Ark Vets
06.2024 - Current
- Answered 50+ incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
CRS
AZ PetVet
07.2023 - 05.2024
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Collected payments over telephone, established repayment plans and prepared wire transfers.
- Handled money according to company policy.
- Provided receipts to customers.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Process payment agreements
- Answer phones in a timely manner
- Scheduled and confirmed appointments.
- Payment agreement processing
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Veterinary Lead Receptionist
Veterinary Emergency Group
04.2023 - 07.2023
- Updated and recorded customer or client information to maintain accounts and charts
- Greeted and directed visitors to appropriate personnel and answered a high volume of calls and emails daily.
- Processed payments and updated accounts to reflect balance changes.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Cash handling/ daily deposits
- Train new hires
- Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
- Updated customer databases with accurate contact information as needed.
- Sorted incoming mail and directed to correct personnel each day.
- Performed daily balancing of cash items to ensure accuracy of records.
- Verified accuracy of customer information in system databases.
- Process pets to crematory.
- Call clients and deliver to clients when beloved pets ashes came in.
- Developed and implemented collaboration strategies to increase customer satisfaction.
- Recommended solutions for any issues related to collaboration activities.
CSR3 Lead
1st Pet Veterinary Centers
01.2021 - 03.2023
- Sorted incoming mail and directed to correct personnel each day.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled surgeries/ internal medicine
- Updated and recorded customer or client information to maintain accounts and charts
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Processed financial transactions for clients.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Trained new staff on office procedures, processes and medical terminology.
- Go over treatment plans with clients
- Handled escalated customer complaints with professionalism and empathy.
- Daily deposits and closing books
- Monitored performance metrics such as average handle time, first contact resolution rate, call abandonment rate., to assess team performance against set goals.
Veterinary Receptionist
Desert Ark Veterinary Care
03.2022 - 07.2022
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Processed financial transactions for clients.
- Worked with clients to processes all financial transactions.
- Assisted with new staff training, sharing key information about veterinary practice and protocols.
- Called patients to confirm scheduled appointments and obtain additional details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Straightened up waiting room to maintain neat and organized space.
- Carried out daily tasks by professionally communicating with staff.
- Greeted clients and their pets upon arrival at the clinic.
Bakery Assistant
Costco
09.2020 - 01.2021
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Assisted in increasing bakery sales through effective product merchandising and displaying attractive, fresh baked goods.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Improved customer satisfaction by promptly locating items and providing product information.
- Greeted customers and directed to requested products.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Removed trash, swept, and mopped floors for professional appearance.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work station.
- Boxed items securely to minimize breakages and reduce losses.
Lead Veterinary Receptionist
Animal Care Hospital of Phoenix
08.2015 - 09.2020
- Updated and recorded customer or client information to maintain accounts and charts
- Apply Doctors schedules to Impromed
- Employee schedules
- Greeted clients and their pets upon arrival at the clinic.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Ordered office supplies as needed and maintained a clean reception area.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Processed financial transactions for clients.
- Assisted with new staff training, sharing key information about veterinary practice and protocols.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Straightened up waiting room to maintain neat and organized space.
Warranty Administrator
Pensky Automotive
11.2016 - 11.2017
- Reviewed and processed warranty claims to ensure accuracy of all information.
- Resolved discrepancies in warranty coverage for customers.
- Created detailed records of all customer interactions related to warranties and returns.
- Updated company databases with new information about warranties and returns.
- Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Precisely calculated refunds, premiums and adjustments.
- Processed claim paperwork and followed up on missing information to complete processing.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
Education
Associate of Applied Business - Business Management
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ01-2026
High School Diploma -
Smart Schools Private Online School
Mesa, AZ10.2020
Skills
- Schedule Management
- Workflow Coordination
- Deposit Preparation
- Staff Training
- Data Entry
- Client relations
- Document management
- Waste Reduction
- Training and Mentoring
- Policy Enforcement
- Performance Monitoring
- Employee Scheduling
- Team Player
- Leadership/Communication Skills
- Team Leadership
- Collaboration
- Problem-solving abilities
- Multitasking
- Time management
- Team leadership
Certification
- Recover CPR Training - 2023
- Fear Free Certified- 21 credits
- Servant Leader Training
Timeline
Receptionist Administrator
Ark Vets
06.2024 - Current
CRS
AZ PetVet
07.2023 - 05.2024
Veterinary Lead Receptionist
Veterinary Emergency Group
04.2023 - 07.2023
Veterinary Receptionist
Desert Ark Veterinary Care
03.2022 - 07.2022
CSR3 Lead
1st Pet Veterinary Centers
01.2021 - 03.2023
Bakery Assistant
Costco
09.2020 - 01.2021
Warranty Administrator
Pensky Automotive
11.2016 - 11.2017
Lead Veterinary Receptionist
Animal Care Hospital of Phoenix
08.2015 - 09.2020
- Recover CPR Training - 2023
- Fear Free Certified- 21 credits
- Servant Leader Training
Associate of Applied Business - Business Management
Maricopa Community Colleges - Rio Salado Community College
High School Diploma -
Smart Schools Private Online School
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