Summary
Work History
Education
Skills
Languages
Timeline
Generic

Belinda Rosas

Houston,TX

Summary

Results-oriented professional with a proven track record in high-pressure environments, excelling at enhancing customer satisfaction and streamlining operations at Cavender's Boot City. Expertise in problem-solving and active listening has consistently improved service delivery, resolving complaints efficiently while fostering a welcoming atmosphere that drives repeat business. Highly dependable team member adept in register operations and customer service, contributing to smooth front-end operations and exceeding customer expectations. Skilled in financial transactions, ensuring accuracy and compliance to maximize operational efficiency.

I am also food handler certified as well as TABC certified.

Work History

Cashier

Cavender's Boot City
Humble, Texas
12.2024 - 02.2025
  • Resolved customer complaints professionally in accordance with company policy.
  • Performed other duties as assigned by management.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customer questions and provided store information.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Helped with purchases and signed customers up for rewards program.
  • Welcoming and greeting guests, recognizing regular patrons, and understanding their preferences.
  • Understanding customer needs and responding appropriately.
  • Resolving customer complaints or special requests efficiently.
  • Ensuring customer orders are correct before finalizing transactions.

Education

Summer Creek High School
Humble, TX

Skills

  • fast learner; skilled collaborator; rapid and adaptive
  • Friendliness & Professionalism – Creating a welcoming atmosphere and providing excellent guest service
  • Active Listening – Understanding guest requests, preferences, and concerns to ensure satisfaction
  • Problem-Solving – Handling complaints or special requests quickly and effectively
  • Clear Verbal Communication – Explaining menu items, taking orders accurately, and interacting with guests
  • Nonverbal Cues – Reading body language to anticipate customer needs
  • Team Communication – Coordinating with kitchen staff and bartenders to ensure timely service
  • Handling Multiple Tables – Managing several guests at once without compromising service
  • Prioritization – Balancing dine-in, takeout, and special requests efficiently
  • Working Under Pressure – Staying composed in a fast-paced restaurant environment
  • Order Accuracy – Ensuring food and drinks are delivered correctly
  • Menu Knowledge – Understanding ingredients, allergens, and special promotions to answer customer questions
  • Sanitation & Food Safety – Following health regulations and maintaining a clean workspace

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Cashier

Cavender's Boot City
12.2024 - 02.2025

Summer Creek High School

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Belinda Rosas