Overview
Work History
Education
Skills
Timeline
Generic

Belinda Rudolph

Overview

38
38
years of professional experience

Work History

Collector

Frontline Asset Strattegies
Jacksonville, FL
10.2022
  • Collect payments on past due accounts.
  • Process check-by-phone and/or ACH requests accurately.
  • Knowledge of FDCPA and state laws.
  • Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism.
  • Speak clearly, concisely and effectively; listen to and understand information and ideas as presented written and/or verbally.
  • Read, interpret and apply laws, rules, regulations, policies and/or procedures.
  • Ability to multi-task by speaking with customers and typing notes simultaneously.

Manager

Culvers
11.2020 - 10.2022
  • Managed performance of team members, conducted performance appraisals, and recommended promotions.
  • Supported back office hiring and employment processes.
  • Drove shrink results through compliance with guidelines and handled safety, loss prevention, and cash-handling procedures.
  • Managed business operations and worked closely with senior management to develop KPIs, build operating dashboards, and monitor performance.
  • Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
  • Analyzed metrics and presented data-driven recommendations to senior leadership
  • Established clear objectives and set policies to achieve targets with minimal waste and expenditures.
  • Improved team member performance through motivation and training
  • Oversaw day-to-day operations and special projects in fast-paced work environments.
  • Improved employee skills, increased team value, and cultivated leadership potential.
  • Tracked labor, sales, and inventory and managed operations to maximize returns.
  • Managed employee performance through disciplining, coaching, and counseling.
  • Coordinated resources and schedules to meet targets and adhere to deadlines.
  • Implemented mentoring programs to bring new staff up to speed quickly.

Zone Leader

Panera Bread Co
09.2015 - 11.2020
  • Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.
  • Quickly connected with each customer to offer assistance and promote products
  • Maintained knowledge of current sales and promotions, return and exchange policies, and security practices.
  • Inventoried merchandise and investigated discrepancies to keep an accurate count of each product type.
  • Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
  • Encouraged customers to sign up for warranties and additional services, consistently exceeding quotas for add-on sales.
  • Supported operations with consistent maintenance and updates of corporate files and records.
  • Completed all required paperwork within anticipated timeframes.
  • Addressed concerns quickly to avoid lasting issues.
  • Finished all tasks and job duties, adhering to deadlines to avoid delays.

Sales Associate

ADT
06.2019 - 02.2020
  • Assessed needs and recommended products aligned with customer budget and preferences.
  • Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
  • Supported company mission and values through honesty, integrity, and high-quality performance.
  • Completed all required paperwork within anticipated timeframes.
  • Monitored processes and recommended methods for improvement.
  • Required minimal oversight to complete job tasks, meeting all deadlines and goals
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
  • Maintained good working relationship with co-workers and management.

Child Development Assistant Teacher

University of North Florida
06.2006 - 09.2015
  • Worked closely with struggling students to improve learning, eating habits and personal hygiene.
  • Organized classroom spaces with multiple stations to engage the students in different ways while boosting learning.
  • Maintained positive and encouraging learning environment with use of positive reinforcement strategies.
  • Offered variety of materials and resources for children to explore imaginative and academic ideas.
  • Adapted teaching methods to connect with individual students, answer questions and provide personalized support.
  • Supported students emotionally, socially and academically with one-on-one care
  • Taught children how to be good students and citizens by setting ambitious expectations.
  • Maintained good working relationship with co-workers and management.
  • Assisted team members and managers with tasks to maintain productivity and meet project milestones.
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
  • Participated in seminars and additional training to expand knowledge and skills.
  • Volunteered for and tackled new assignments and tasks to ease staff member burden.
  • Finished all tasks and job duties, adhering to deadlines to avoid delays.

Lead Teacher

Childtime Childrens center
07.2004 - 06.2005
  • Created positive environment focused on learning and being inclusive of children from different backgrounds.
  • Put together fun lessons to engage children in learning foundational letter and number recognition skills.
  • Supported child mediation strategies to help youngsters improve social skills
  • Modeled positive behaviors to promote self-esteem and enhance children's conflict management abilities.
  • Evaluated children regularly to identify negative behaviors associated with learning disorders or troubled home lives.
  • Encouraged children to work through difficulties and improve social skills.
  • Worked collaboratively with director, fellow teachers, and parents to meet unique needs of each child.
  • Supported students emotionally, socially and academically with one-on-one care
  • Offered variety of materials and resources for children to explore imaginative and academic ideas.
  • Maintained positive and encouraging learning environment with use of positive reinforcement strategies.
  • Adapted teaching methods to connect with individual students, answer questions and provide personalized support.

General Manager of Operations

Arabica Coffee House
11.2000 - 06.2004
  • Compiled, analyzed, and reported on internal and market data to refine operations approaches.
  • Monitored processes, identified gaps, and resolved operational issues to correct organizational deficiencies.
  • Leveraged company programs and tools to generate local market awareness and expand store traffic.
  • Taught employees how to resolve problems independently and meet targets through effective training programs.
  • Used forecasting data to prepare daily work assignments, delegate tasks, and expertly meet business demands.
  • Aligned new initiatives with operational process by effectively coordinating plans, resources, and teams according to established procedures.
  • Revamped systems, processes, and training programs to reverse underperforming store metrics.
  • Developed quality talent from within to retain engaged employees and remain competitive.
  • Maintained onsite presence to oversee operations and verify compliance with company operational standards.
  • Analyzed metrics and presented data-driven recommendations to senior leadership
  • Established objectives for staff, monitored performance, and coached on strategies to improve results.
  • Promoted team collaboration and professional development opportunities to build success-oriented culture.
  • Empowered employees with conflict resolution skills to increase customer retention
  • Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty and recognition.

Project Coordinator

Westfield Group Insurance
11.1995 - 11.2000
  • Assisted project leads in execution of activities to meet project milestones.
  • Chaired design meetings to discuss project concepts, initiatives, and budgets
  • Provided documentation to promote design development and deliverables preparation.
  • Attended and participated in conferences, webinars, and online training courses to build skills related to job functions.
  • Established goals and organized activities to help designers meet project milestone requirements during initial design phase.
  • Made recommendations to improve quality of invoicing, contracting, forms, and processes.
  • Set deadlines and timeline estimates for upper level management and stakeholders
  • Developed and updated project plans, including information such as objectives and schedules.
  • Served as first point of contact for clients, answering questions and explaining strategies.
  • Monitored costs incurred by project staff to identify budget issues.

Assistant Restaurant Manager

McDonalds
03.1985 - 11.1995
  • Recruited, interviewed, hired, and trained staff according to company serviceoriented values.
  • Scheduled front and back-of-house staff and anticipated high volume traffic to deliver customer service levels in line with company standards.
  • Took measures to reduce overhead through strategic scheduling and negotiating better prices from vendors.
  • Contributed information and recommendations for strategic planning and business reviews.
  • Led by example as role model for company core values and company culture
  • Assisted restaurant staff with order taking, kitchen duties, and customer service during rushes or busy times.
  • Increased productivity and employee retention, improved operations, and built good relationships with team members.
  • Interviewed job applicants, processed new hire paperwork, and provided on-the-job training.
  • Coordinated scheduling of deliveries with suppliers and vendors to obtain products on-time and keep stock fresh.
  • Trained and mentored food service works to achieve maximum team quality and efficiency.
  • Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations.
  • Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention.
  • Maintained the appropriate coverage levels for expected customer loads by continuously forecasting needs and adjusting schedules.
  • Received goods from suppliers, rotated products, and maintained safe storage practices to avoid spoilage.
  • Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation.
  • Supervised cooking, serving, and packaging deli items, as well as deli counter takeout activities.

Education

Associate of Arts - Business

FSCJ
Jacksonville, FL

Business customer serrvice certificate -

Business Customer Service
07.2024

Hamburger University
Independance, OH
07.1998

Skills

  • Cost control and budgeting
  • Cross-functional team management
  • Performance evaluations
  • Strategic planning
  • Networking and collaboration
  • Employee training and development
  • Policy and program development
  • Time management

Timeline

Collector

Frontline Asset Strattegies
10.2022

Manager

Culvers
11.2020 - 10.2022

Sales Associate

ADT
06.2019 - 02.2020

Zone Leader

Panera Bread Co
09.2015 - 11.2020

Child Development Assistant Teacher

University of North Florida
06.2006 - 09.2015

Lead Teacher

Childtime Childrens center
07.2004 - 06.2005

General Manager of Operations

Arabica Coffee House
11.2000 - 06.2004

Project Coordinator

Westfield Group Insurance
11.1995 - 11.2000

Assistant Restaurant Manager

McDonalds
03.1985 - 11.1995

Associate of Arts - Business

FSCJ

Business customer serrvice certificate -

Business Customer Service

Hamburger University

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