Belinda Rudolph
Overview
38
38
years of professional experience
Work History
Collector
Frontline Asset Strattegies
Jacksonville, FL
10.2022
- Collect payments on past due accounts.
- Process check-by-phone and/or ACH requests accurately.
- Knowledge of FDCPA and state laws.
- Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism.
- Speak clearly, concisely and effectively; listen to and understand information and ideas as presented written and/or verbally.
- Read, interpret and apply laws, rules, regulations, policies and/or procedures.
- Ability to multi-task by speaking with customers and typing notes simultaneously.
Manager
Culvers
11.2020 - 10.2022
- Managed performance of team members, conducted performance appraisals, and recommended promotions.
- Supported back office hiring and employment processes.
- Drove shrink results through compliance with guidelines and handled safety, loss prevention, and cash-handling procedures.
- Managed business operations and worked closely with senior management to develop KPIs, build operating dashboards, and monitor performance.
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
- Analyzed metrics and presented data-driven recommendations to senior leadership
- Established clear objectives and set policies to achieve targets with minimal waste and expenditures.
- Improved team member performance through motivation and training
- Oversaw day-to-day operations and special projects in fast-paced work environments.
- Improved employee skills, increased team value, and cultivated leadership potential.
- Tracked labor, sales, and inventory and managed operations to maximize returns.
- Managed employee performance through disciplining, coaching, and counseling.
- Coordinated resources and schedules to meet targets and adhere to deadlines.
- Implemented mentoring programs to bring new staff up to speed quickly.
Zone Leader
Panera Bread Co
09.2015 - 11.2020
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.
- Quickly connected with each customer to offer assistance and promote products
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices.
- Inventoried merchandise and investigated discrepancies to keep an accurate count of each product type.
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
- Encouraged customers to sign up for warranties and additional services, consistently exceeding quotas for add-on sales.
- Supported operations with consistent maintenance and updates of corporate files and records.
- Completed all required paperwork within anticipated timeframes.
- Addressed concerns quickly to avoid lasting issues.
- Finished all tasks and job duties, adhering to deadlines to avoid delays.
Sales Associate
ADT
06.2019 - 02.2020
- Assessed needs and recommended products aligned with customer budget and preferences.
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
- Supported company mission and values through honesty, integrity, and high-quality performance.
- Completed all required paperwork within anticipated timeframes.
- Monitored processes and recommended methods for improvement.
- Required minimal oversight to complete job tasks, meeting all deadlines and goals
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Maintained good working relationship with co-workers and management.
Child Development Assistant Teacher
University of North Florida
06.2006 - 09.2015
- Worked closely with struggling students to improve learning, eating habits and personal hygiene.
- Organized classroom spaces with multiple stations to engage the students in different ways while boosting learning.
- Maintained positive and encouraging learning environment with use of positive reinforcement strategies.
- Offered variety of materials and resources for children to explore imaginative and academic ideas.
- Adapted teaching methods to connect with individual students, answer questions and provide personalized support.
- Supported students emotionally, socially and academically with one-on-one care
- Taught children how to be good students and citizens by setting ambitious expectations.
- Maintained good working relationship with co-workers and management.
- Assisted team members and managers with tasks to maintain productivity and meet project milestones.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Participated in seminars and additional training to expand knowledge and skills.
- Volunteered for and tackled new assignments and tasks to ease staff member burden.
- Finished all tasks and job duties, adhering to deadlines to avoid delays.
Lead Teacher
Childtime Childrens center
07.2004 - 06.2005
- Created positive environment focused on learning and being inclusive of children from different backgrounds.
- Put together fun lessons to engage children in learning foundational letter and number recognition skills.
- Supported child mediation strategies to help youngsters improve social skills
- Modeled positive behaviors to promote self-esteem and enhance children's conflict management abilities.
- Evaluated children regularly to identify negative behaviors associated with learning disorders or troubled home lives.
- Encouraged children to work through difficulties and improve social skills.
- Worked collaboratively with director, fellow teachers, and parents to meet unique needs of each child.
- Supported students emotionally, socially and academically with one-on-one care
- Offered variety of materials and resources for children to explore imaginative and academic ideas.
- Maintained positive and encouraging learning environment with use of positive reinforcement strategies.
- Adapted teaching methods to connect with individual students, answer questions and provide personalized support.
General Manager of Operations
Arabica Coffee House
11.2000 - 06.2004
- Compiled, analyzed, and reported on internal and market data to refine operations approaches.
- Monitored processes, identified gaps, and resolved operational issues to correct organizational deficiencies.
- Leveraged company programs and tools to generate local market awareness and expand store traffic.
- Taught employees how to resolve problems independently and meet targets through effective training programs.
- Used forecasting data to prepare daily work assignments, delegate tasks, and expertly meet business demands.
- Aligned new initiatives with operational process by effectively coordinating plans, resources, and teams according to established procedures.
- Revamped systems, processes, and training programs to reverse underperforming store metrics.
- Developed quality talent from within to retain engaged employees and remain competitive.
- Maintained onsite presence to oversee operations and verify compliance with company operational standards.
- Analyzed metrics and presented data-driven recommendations to senior leadership
- Established objectives for staff, monitored performance, and coached on strategies to improve results.
- Promoted team collaboration and professional development opportunities to build success-oriented culture.
- Empowered employees with conflict resolution skills to increase customer retention
- Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty and recognition.
Project Coordinator
Westfield Group Insurance
11.1995 - 11.2000
- Assisted project leads in execution of activities to meet project milestones.
- Chaired design meetings to discuss project concepts, initiatives, and budgets
- Provided documentation to promote design development and deliverables preparation.
- Attended and participated in conferences, webinars, and online training courses to build skills related to job functions.
- Established goals and organized activities to help designers meet project milestone requirements during initial design phase.
- Made recommendations to improve quality of invoicing, contracting, forms, and processes.
- Set deadlines and timeline estimates for upper level management and stakeholders
- Developed and updated project plans, including information such as objectives and schedules.
- Served as first point of contact for clients, answering questions and explaining strategies.
- Monitored costs incurred by project staff to identify budget issues.
Assistant Restaurant Manager
McDonalds
03.1985 - 11.1995
- Recruited, interviewed, hired, and trained staff according to company serviceoriented values.
- Scheduled front and back-of-house staff and anticipated high volume traffic to deliver customer service levels in line with company standards.
- Took measures to reduce overhead through strategic scheduling and negotiating better prices from vendors.
- Contributed information and recommendations for strategic planning and business reviews.
- Led by example as role model for company core values and company culture
- Assisted restaurant staff with order taking, kitchen duties, and customer service during rushes or busy times.
- Increased productivity and employee retention, improved operations, and built good relationships with team members.
- Interviewed job applicants, processed new hire paperwork, and provided on-the-job training.
- Coordinated scheduling of deliveries with suppliers and vendors to obtain products on-time and keep stock fresh.
- Trained and mentored food service works to achieve maximum team quality and efficiency.
- Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations.
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention.
- Maintained the appropriate coverage levels for expected customer loads by continuously forecasting needs and adjusting schedules.
- Received goods from suppliers, rotated products, and maintained safe storage practices to avoid spoilage.
- Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation.
- Supervised cooking, serving, and packaging deli items, as well as deli counter takeout activities.
Education
Associate of Arts - Business
FSCJ
Jacksonville, FLBusiness customer serrvice certificate -
Business Customer Service
07.2024
Hamburger University
Independance, OH07.1998
Skills
- Cost control and budgeting
- Cross-functional team management
- Performance evaluations
- Strategic planning
- Networking and collaboration
- Employee training and development
- Policy and program development
- Time management
Timeline
Collector
Frontline Asset Strattegies
10.2022
Manager
Culvers
11.2020 - 10.2022
Sales Associate
ADT
06.2019 - 02.2020
Zone Leader
Panera Bread Co
09.2015 - 11.2020
Child Development Assistant Teacher
University of North Florida
06.2006 - 09.2015
Lead Teacher
Childtime Childrens center
07.2004 - 06.2005
General Manager of Operations
Arabica Coffee House
11.2000 - 06.2004
Project Coordinator
Westfield Group Insurance
11.1995 - 11.2000
Assistant Restaurant Manager
McDonalds
03.1985 - 11.1995
Associate of Arts - Business
FSCJ
Business customer serrvice certificate -
Business Customer Service
Hamburger University
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