Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Belinda Sciacca

Belinda Sciacca

Pittsburgh,PA

Summary

Proven leader with extensive experience in enhancing customer experience and operations at Loft. Skilled in POS systems and fostering customer relations, I've driven significant improvements in store performance and customer satisfaction. Excelled in mentoring teams for peak performance, demonstrating a blend of strategic stock management and interpersonal excellence.

Overview

12
12
years of professional experience

Work History

Assistant Store Manager

Loft
10.2019 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.

Generalist

Victoria Secret
10.2013 - 04.2019
  • Provided exceptional customer service in a fast-pace environment, stocked, replenished, and processed new merchandise as it came in.
  • I was taught how to do visual merchandising and execute floor sets per brand standards.
  • I helped maintain brand standards from the back room and on the sales floor.
  • I was a keyholder temporarily that taught me opening and closing procedures.

Pool Manager

Edgewood Club
05.2012 - 09.2012
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Ensured compliance with health regulations through regular water testing and documentation procedures.
  • Oversaw and managed lifeguard staff by monitoring attendance and performance.
  • Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
  • Maintained a clean and well-organized facility, contributing to a positive guest experience.
  • Adjusted pool chemical balance to maintain general water cleanliness.
  • Performed regular safety inspections of pools and equipment to reduce hazards.
  • Maintained filtration system and other aquatic systems within facility to support proper operations.

Education

Associates Of Science - Mathematics And Science

Community College of Allegheny County
Pittsburgh, PA

Skills

Leadership Skills

Timeline

Assistant Store Manager

Loft
10.2019 - Current

Generalist

Victoria Secret
10.2013 - 04.2019

Pool Manager

Edgewood Club
05.2012 - 09.2012

Associates Of Science - Mathematics And Science

Community College of Allegheny County

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Belinda Sciacca